Ok, talked to a rep. he also said that the 4G phones does update by itself. He told me that maybe since you have not been in a area with 3G/4G for a long period of time, maybe you have not receive the latest updates yet to your phone (but he was really unsure). He told me to tell you that when you are in an area with 3G/4G to turn your phone off, pull the Battery AND Sim out, wait a couple of minutes and put the Batter/SIM back in and boot the phone back up. He also said they sell a Verizon Network extender that plugs into your internet at your house and then you would have Full signal at your house all the time.