Case with No Slide Out Keyboard Feature

[ChrisDaniak]

Thanks for the quick response! What if someone uses it for a week or so and hands their mind, or puts it on the first day, give it a good chance, then decides they want the keyboard? Someone who realizes right away that this isn't for them has to pay $15 extra to be happy with something that already costs so much?

That's like eating at a fancy restaurant and ordering something you've never tried. You take one bite, and can't take it. You ask to exchange it, and they charge you extra? The same amount as the guy who ate the whole thing before complaining? No. They replace the dish. And that costs them money. You've got buyers lined up now, so the only $ you might lose with an exchange is shipping costs, which, as I stated before shouldn't be $15 even both ways...

Seems like since we were willing to take a chance on you, the least you could do is come up with a serious exchange policy like any other business. I had 30 days with this phone, and it cost a lot more than $60.

Just my 2 cents, by it doesn't quite seem right to me to play it off like you're doing all 12 original investors a solid by charging them more to get a different version of this yet-to-be-seen product when you've got people lined up that'd gladly take a case that has no signs of use in a week rather than have to wait at least a month to be able to order it...

I will talk to my producer about your comments, because unfortunately I don't make the rules. But you do have a valid point, i'll see what he has to say. Although, I think at a restaurant if you order something and you don't like it, thats just too bad. I've never been at a restaurant myself where I could exchange something for a different entree for free because I didn't enjoy it. Perhaps it has to do with entree's varying in prices. The only time a restaurant will change your order if you don't like it is if there is something wrong with it, an example is steak, if it isn't done enough to your liking they will just take it to the back and throw it back on the grill longer. Or if it is too done they will just grill a new one. Not arguing with you, just sharing the other sides point as well.

 

[Jonny Kansas]

Or if it is too done they will just grill a new one. Not arguing with you, just sharing the other sides point as well.

That, actually is kinda my point. Same cost, same "meat", just prepared differently. I appreciate you taking this to your producer. If you really want to get your products up and running, a BIG part of that will be your customer service and policies. After, of course, product quality. I'm sure you're well aware of that. Glad you're doing your best to look out for your customers' concerns, because not many people are going to pay $60 for a case unless they've heard good things. So far, you've still got my support via forums and word of mouth!

Thanks for your patience with me being feisty (midnight shifts are boring) and keep up the good work!

 

[ChrisDaniak]

Or if it is too done they will just grill a new one. Not arguing with you, just sharing the other sides point as well.

That, actually is kinda my point. Same cost, same "meat", just prepared differently. I appreciate you taking this to your producer. If you really want to get your products up and running, a BIG part of that will be your customer service and policies. After, of course, product quality. I'm sure you're well aware of that. Glad you're doing your best to look out for your customers' concerns, because not many people are going to pay $60 for a case unless they've heard good things. So far, you've still got my support via forums and word of mouth!

Thanks for your patience with me being feisty (midnight shifts are boring) and keep up the good work!

Haha, not a problem Jon. Customer service has come naturally to me ever since I matured. Hopefully I do a good job answering all of yours and others' questions. I will get back to you as soon as possible on the issue we talked about here. As for now, its time for bed .

 

[Jonny Kansas]

I hear that. Not sure why I left customer service. Take care!

 

[ChrisDaniak]

Jon,

The offer we posted before is going to stand. This is a courtesy option, it isn't something you have to do. The only reason you should decide that you want to do this offer is if you decide you want to use your keyboard. The overall appearance of the case is going to be the same. Unfortunately we are not a large company with an abundant amount of income, otherwise we would provide an offer like that. These are custom cases that we are making to meet your needs. There is addittional costs that would come to us if you chose this offer, such as refurbishing the case, labor, materials, etc. So as long as you bought this case because you wanted the keyboard to stop sliding open on you, then there shouldn't be any problems.

Chris
The Carbon Case

 

[Jonny Kansas]

Jon,

The offer we posted before is going to stand. This is a courtesy option, it isn't something you have to do. The only reason you should decide that you want to do this offer is if you decide you want to use your keyboard. The overall appearance of the case is going to be the same. Unfortunately we are not a large company with an abundant amount of income, otherwise we would provide an offer like that. These are custom cases that we are making to meet your needs. There is addittional costs that would come to us if you chose this offer, such as refurbishing the case, labor, materials, etc. So as long as you bought this case because you wanted the keyboard to stop sliding open on you, then there shouldn't be any problems.

Chris
The Carbon Case

Fair enough. I was really kinda just playing Devil's Advocate on this one anyway. I don't use the keyboard at all. My main concern is the appearance...:icon_ devil:

 

[ChrisDaniak]

Jon,

The offer we posted before is going to stand. This is a courtesy option, it isn't something you have to do. The only reason you should decide that you want to do this offer is if you decide you want to use your keyboard. The overall appearance of the case is going to be the same. Unfortunately we are not a large company with an abundant amount of income, otherwise we would provide an offer like that. These are custom cases that we are making to meet your needs. There is addittional costs that would come to us if you chose this offer, such as refurbishing the case, labor, materials, etc. So as long as you bought this case because you wanted the keyboard to stop sliding open on you, then there shouldn't be any problems.

Chris
The Carbon Case

Fair enough. I was really kinda just playing Devil's Advocate on this one anyway. I don't use the keyboard at all. My main concern is the appearance...:icon_ devil:

Yeah, I understand where you're coming from, but what other company is going to let you trade in your case for a different one for 15$? . The appearance is going to be the same except for a different cut for the keyboard to slide out or not slide out. Either way it will be beautiful CF haha.

 

[jodyberry]

Any photos yet??

 

[ChrisDaniak]

Any photos yet??

Not yet. The producer has been loaded with things to do. Designing the website, his other business, working on products. I will get you guys pictures when I can.

 

[MJ5150]

Not yet. The producer has been loaded with things to do. Designing the website, his other business, working on products. I will get you guys pictures when I can.

It's been nine days since you stopped taking orders and went into production mode, and there are zero pictures? Wow.

-Mike

 

[Jonny Kansas]

Not yet. The producer has been loaded with things to do. Designing the website, his other business, working on products. I will get you guys pictures when I can.

It's been nine days since you stopped taking orders and went into production mode, and there are zero pictures? Wow.

-Mike

About 2.5 weeks from the promised turnaround date too...

 

[savioAMG]

That's quite disappointing and I'd be quite upset if I was one of the ones who paid in advance. Glad I didn't. To those that actually did pay, I hope this isn't some sort of scam.

 

[fjhiii]

That's quite disappointing and I'd be quite upset if I was one of the ones who paid in advance. Glad I didn't. To those that actually did pay, I hope this isn't some sort of scam.

It's not a scam. I look forward to getting the case and I am sure it is going to be kick ass.

 

[ChrisDaniak]

Not yet. The producer has been loaded with things to do. Designing the website, his other business, working on products. I will get you guys pictures when I can.

It's been nine days since you stopped taking orders and went into production mode, and there are zero pictures? Wow.

-Mike

About 2.5 weeks from the promised turnaround date too...

Case only takes a few days to make. There are other things that are going on at the moment.

That's quite disappointing and I'd be quite upset if I was one of the ones who paid in advance. Glad I didn't. To those that actually did pay, I hope this isn't some sort of scam.

You got me, we made all those other cases to get pictures up just so we could scam everyone for some money. I never thought anyone would figure me out.

Regardless of paying in advance does it matter if there are pictures posted 2 weeks and 6 days before the turn around date? Until the turn around date comes all of you have no right to attack me on any of this. If by the turn around date there is no update then sure go ahead and bash me, but until then you should all reconsider the disrespect you're unleashing here.

 

[BzB]

Until the turn around date comes all of you have no right to attack me on any of this. If by the turn around date there is no update then sure go ahead and bash me, but until then you should all reconsider the disrespect you're unleashing here.

i agree. the guy hasn't missed any commitments, put down the torches and relax.