Certified Like New Replacement Hell

[psychicdroid]

Keep in mind, this is very likely a case of when you hear about everyone having bad experiences because they come here to complain but you don't hear about many if at all of the people that got a new CLNR D1.

Note: I had my D1 replaced several months ago and the CLNR D1 I got has been perfectly fine. Aside from the camera button flaking off the gold again. :-/

Even if you are 100% correct, don't you think there are WAY too many people that have been getting bad CLNRs? Let's say there are 100 times as many people getting perfectly good replacements on their first try, you don't think the number that have gone through multiple replacements aren't too many?

I will give Verizon the benefit of the doubt and say that it's acceptable if it takes you 2 replacement phones to get an acceptable phone. However even 1 person taking more than 2 is too many. I will be sending back my 3rd today. I think a functional phone isn't too much to ask, but I guess you do.

 

[spartanstew]

I'm on my 5th Incredible and will be calling on Monday to get my 6th (no time between no and then to spend the 30 minutes on the phone). This one has actually been working pretty well for the last month or so, but has really started exhibiting some problems in the last week (freezing up, speaker phone activating randomly, text messages taking upwards of 8 hours to come through, etc.).

 

[dolpns13]

Anyone else had a terrible experience with certified like new replacement (CLNR) phones?

Since I received my Droid back on release day it has been replaced atleast fives times. Simply put -- every CLNR phone I've received has failed or been defective out of the box.

I've had phones with microphones that don't work, with miscalibrated proximity sensors, keyboards that peel with few days of use and casings that come unglued -- I even had one phone whose slider was physically jammed. How do you miss these kind obvious defects?

I've talked to countless Verizon reps both in store and on the phone -- they won't do anything for me.

I think the closest thing I've received to a reasonable offer is a CLNR Droid 2 with me having to purchase the battery / battery cover myself. Seriously Verizon? You are going to make me pay out of pocket for your broken phones? This is not how you treat customers.

I'm about ready to leave Verizon and move on -- Anyone see any alternatives?

I had the same problem with my dare-the worst phone I have ever owned. Thankfully and knock on wood, had my droid for 6 months, and not one problem that I couldnt fix on my own (or with the help of this site :icon_ banana

 

[jasonppp]

i am still using my first droid 1 only problem i had was it didn't come rooted lol, Although i might take it back because the gold paint on camera button came off lol

 

[SlvrEvoIX]

Uhm my CLNR is perfect. There has been absolutely nothing wrong with this bad boy and it has been rooted since day one running lfy/1.25 kernal.

My first droid had a proximity sensor fail and let me tell you how nice it is to be able to hang up my phone lol.

 

[Signum]

the reason why no one gets new phones (except in exceptions) is it is not cost effective at all. a brand new device (smartphone) runs about $450 from the manufacturer. now lets say you get the device for taxes only, thats a $450 hit the company takes, that will be made up over the course of the 2 year agreement via the priceplan, features, etc.

now say you have to have it replaced, and say it was with a brand new device. thats another $450 hit that the company takes. assuming you're on a $100 price plan, thats now at minimum 9 months that you will have to say in contract in order to make up the lost revenue. say that device has issues, and a 3rd brand new one is issued...see where im headed with this? that lost revenue can grow exponentially.

company wide, there are 60,000 CLNR units issued per month. imagine the costs if every single one were replaced for a brand new device. the lost money is money that could be going for other things, such as expansion of current network coverage, or putting LTE in more places at launch.

some people may not care and think they deserve a brand new phone, but take what i said for what its worth.

edit: just another little tidbit. at our returns warehouse in texas, there are about 2000 employees there. 75 full time employees do nothing but unload trucks day in and day out, 8 hours a day, 5 days a week...

 

[dolpns13]

the reason why no one gets new phones (except in exceptions) is it is not cost effective at all. a brand new device (smartphone) runs about $450 from the manufacturer. now lets say you get the device for taxes only, thats a $450 hit the company takes, that will be made up over the course of the 2 year agreement via the priceplan, features, etc.

now say you have to have it replaced, and say it was with a brand new device. thats another $450 hit that the company takes. assuming you're on a $100 price plan, thats now at minimum 9 months that you will have to say in contract in order to make up the lost revenue. say that device has issues, and a 3rd brand new one is issued...see where im headed with this? that lost revenue can grow exponentially.

company wide, there are 60,000 CLNR units issued per month. imagine the costs if every single one were replaced for a brand new device. the lost money is money that could be going for other things, such as expansion of current network coverage, or putting LTE in more places at launch.

some people may not care and think they deserve a brand new phone, but take what i said for what its worth.

edit: just another little tidbit. at our returns warehouse in texas, there are about 2000 employees there. 75 full time employees do nothing but unload trucks day in and day out, 8 hours a day, 5 days a week...

That being said, if companies produced reliable products (every product being equally reliable), there would be no need for replacement phones - hence even more savings. Perhaps motorola/VZW should invest more in quality assurance instead of advertizing, marketing, and expenses incurred with replacement of, well, replacement phones.

 

[Signum]

the reason why no one gets new phones (except in exceptions) is it is not cost effective at all. a brand new device (smartphone) runs about $450 from the manufacturer. now lets say you get the device for taxes only, thats a $450 hit the company takes, that will be made up over the course of the 2 year agreement via the priceplan, features, etc.

now say you have to have it replaced, and say it was with a brand new device. thats another $450 hit that the company takes. assuming you're on a $100 price plan, thats now at minimum 9 months that you will have to say in contract in order to make up the lost revenue. say that device has issues, and a 3rd brand new one is issued...see where im headed with this? that lost revenue can grow exponentially.

company wide, there are 60,000 CLNR units issued per month. imagine the costs if every single one were replaced for a brand new device. the lost money is money that could be going for other things, such as expansion of current network coverage, or putting LTE in more places at launch.

some people may not care and think they deserve a brand new phone, but take what i said for what its worth.

edit: just another little tidbit. at our returns warehouse in texas, there are about 2000 employees there. 75 full time employees do nothing but unload trucks day in and day out, 8 hours a day, 5 days a week...

That being said, if companies produced reliable products (every product being equally reliable), there would be no need for replacement phones - hence even more savings. Perhaps motorola/VZW should invest more in quality assurance instead of advertizing, marketing, and expenses incurred with replacement of, well, replacement phones.

nothing is perfect.

there is quality control on both sides, the manufacturer as well as the carrier. you run as many tests and scenarios and models as you want in the lab, however it is impossible to predict how the device will behave in the hands of the consumers.

edit: to add to that, out of the box, every device is identical. the problems begin once its in the hands of the consumers as that is the variable in the equation.

 

[jasonppp]

That being said, if companies produced reliable products (every product being equally reliable), there would be no need for replacement phones - hence even more savings. Perhaps motorola/VZW should invest more in quality assurance instead of advertizing, marketing, and expenses incurred with replacement of, well, replacement phones.

wow i thought i made some shallow statements as signum said "nothing is perfect." good golly wilbur.

i get alot of stuff through tigerdirect and i have to say 50% of the time something goes back. you get what you pay for right.

 

[dolpns13]

That being said, if companies produced reliable products (every product being equally reliable), there would be no need for replacement phones - hence even more savings. Perhaps motorola/VZW should invest more in quality assurance instead of advertizing, marketing, and expenses incurred with replacement of, well, replacement phones.

wow i thought i made some shallow statements as signum said "nothing is perfect." good golly wilbur.

i get alot of stuff through tigerdirect and i have to say 50% of the time something goes back. you get what you pay for right.

Unfortunately, all that is being produced nowadays is junk. I cant tell you how many purchases I make (from housewares, to electronics, to lawncare, etc...) that doesnt last for more than a few weeks, if something lasts a year, Ive won. I bought an edger from home dump and it broke after 1 year - i threw it in the trash, bought another (different manufacturer), and again after a year that one is on the fritz.. The same can be said for products VZW sells. My Dare for example, I had to bring it back FOUR times and each time I got a new"er" one.. Thats NOT user error - its the responsibility of the manufacturer and retailer that they sell quality products. Not that a Dare is even technologically advanced.

 

[Droids]

There wouldn't be any problem if the CLNR was Like New.

I don't blame anyone for wanting a new phone when they keep getting defective replacements, over and over. There doesn't seem to be much quality control happening in the refurbishing department.

 

[deadernie]

Truth is just like a brand new phone some people are going to get one that doesn't work properly. And as soon as they do they make a thread about it here.

Sure.

One or two replacements I can accept... But I've had my phone replaced five times now and still haven't received a phone that isn't broken in some way. It's unacceptable that Verizon treats their customers like this.

Hey, I feel for you but what do you want them to do? Just like some people have 6 bad brand new phones, your luck is not so good. I'm not saying I blame you, I'd be peeved too and probably think about changing providers but it's really just bad luck. Nothing more.

Maybe the 6th one will be the charm.

Is it really bad luck or is it verizon's cnlr provider. . . Got my wife's envy touch replaced with a cnlr and could sign into and read the previous owners e_mail. How diligent are they if they aren't even clearing data from phones before shipping them out?

 

[smokeguy1]

I had a problem with my new M1. They sent me a CLNR phone with the QWERTY slide was about to fall off. The next CLNR would not let me end the calls due to proximity switch. The next CLNR has worked now for about 3 months but stays hot and kills the battery 3 times a day. It sux.

 

[Linux_Fan]

I'm going on Moto Droid CLNR #4. #1-some keypad keys not working, #2-other keys on keypad keys not working, #3-headphone jack is unbearably loose. In all cases the CLNR slide out keyboard has been so loose the phone opens by itself.

Very Frustrating!

 

[nlinecomputers]

I got a referb a couple of days ago. So far so good. It isn't in perfect shape but it was in decent shape. There was dirt inside the battery cover so who knows where the phone has been. It looks like the screen was replaced on this unit.