Fair or Not?

[CrusoeCale]

The other day, I was taking my defective Droid back to Wal-Mart ($100 cheaper than at Verizon or Best Buy) for a replacement. Before I went into the store, I took out my 16GB microSD card so that I could exchange it for the one that comes with the new Droid. The woman at the counter tried to tell me that I needed my contract in order to do the exchange. Not understanding why, we argued for about 3 minutes before she decided to look at my receipt and saw that I payed full price for it. The woman apologized and proceeded to examine the device. I explained to her how to remove the battery after a few seconds of watching her struggle. Her excuse was "That's what I thought, but I didn't want to break my nails". She tried to do some stuff on the cash register, then called for a Costumer Service Manager to come back. We waited for about 10 minutes, then she called again. The woman asked if I had the original credit card. After I explained that it was a gift and that I was out of town, she tried to tell me that there was nothing she could do without it. Cutting to the end, it took 4 people over a half an hour to work the cash register for the exchange. Through all the frustration, I forgot to mention that I still had the old MicroSD card (got out with 2 16GB SD cards). I remembered later while I was doing some grocery shopping but decided not to do anything about it. Some friends of mine say I was wrong for not saying anything. What do you guys think? What would you have done?

 

[Shadez]

Well what we have here is very important moral dilemma, their are matters to be considered, first and foremost, was she hot??

 

[CrusoeCale]

Well what we have here is very important moral dilemma, their are matters to be considered, first and foremost, was she hot??

Well, thats only if you consider fat, bearded women with rotten teeth hot.

 

[Kmart95]

Well what we have here is very important moral dilemma, their are matters to be considered, first and foremost, was she hot??

Well, thats only if you consider fat, bearded women with rotten teeth hot.

Sounds like my english teacher.

 

[CrusoeCale]

Well what we have here is very important moral dilemma, their are matters to be considered, first and foremost, was she hot??

Well, thats only if you consider fat, bearded women with rotten teeth hot.

Sounds like my english teacher.

I doubt she could be this bad. This has to be by far the least attractive woman I have ever seen.

 

[garrett]

just for future reference it does not matter where you bought your droid from you can take it to a Verizon Wireless store or call customer service for a replacement.

 

[iPirate]

After all the crap they gave you probably cause they were "going by the rules" they failed the "check for the microSD card" rule so I think you are fine.

I'm afraid if you go back you are going to get more of a headache for trying to the "the right thing" I suppose you could say you found it on the ground...

I hate when people ask for the original credit card, I want to hurt them. I've been asked for the original credit card for purchases 4-5 years before...

 

[BlueSami]

i think the real question is are you going to give me the card!!

 

[CrusoeCale]

i think the real question is are you going to give me the card!!

Only if you buy me a purple Seidio Innocase Surface for my Droid.

 

[kmarmet]

i think the real question is are you going to give me the card!!

aha lol. screw em dude. people will do everything they can to screw you out of stuff. especially phone companies. so its about time you hey your lol



Sent from my Droid using Tapatalk

 

[nerdbox08]

I disagree, when you get down to it, no mater the reason it's not yours.

If you are okay with your self, keep it. I would personally take it back, but I'm weird I guess.

 

[wizardman]

Agreed! Very Fair! Is anybody going to lose a job? Are u really going to lose any sleep over this? I don't think so... Move on...

 

[lchavez289]

As a rep, its my job to account for everything before I process the return or exchange. If she realizes that she doesn't have it, then its gonna be her problem. Not yours.

 

[bje1982]

The other day, I was taking my defective Droid back to Wal-Mart ($100 cheaper than at Verizon or Best Buy) for a replacement. Before I went into the store, I took out my 16GB microSD card so that I could exchange it for the one that comes with the new Droid. The woman at the counter tried to tell me that I needed my contract in order to do the exchange. Not understanding why, we argued for about 3 minutes before she decided to look at my receipt and saw that I payed full price for it. The woman apologized and proceeded to examine the device. I explained to her how to remove the battery after a few seconds of watching her struggle. Her excuse was "That's what I thought, but I didn't want to break my nails". She tried to do some stuff on the cash register, then called for a Costumer Service Manager to come back. We waited for about 10 minutes, then she called again. The woman asked if I had the original credit card. After I explained that it was a gift and that I was out of town, she tried to tell me that there was nothing she could do without it. Cutting to the end, it took 4 people over a half an hour to work the cash register for the exchange. Through all the frustration, I forgot to mention that I still had the old MicroSD card (got out with 2 16GB SD cards). I remembered later while I was doing some grocery shopping but decided not to do anything about it. Some friends of mine say I was wrong for not saying anything. What do you guys think? What would you have done?

I had to walk a walmart employee through an exchange myself it was pathetic. Matter of fact I know employees of verizon have to fix peoples accounts sometimes. You get what you pay for I guess.

 

[CrusoeCale]

I had to walk a walmart employee through an exchange myself it was pathetic. Matter of fact I know employees of verizon have to fix peoples accounts sometimes. You get what you pay for I guess.

very true.