Going on a cruise? Make sure to turn your phone off.

[carbonnoid]

Folks:

Go back to the 1st page....and re-read posts 1-9...And post 9 hits the nail on the head 100%.

Its a simple case of not knowing. Its a valuable learning experience. If the OP feels Verizon should have done more, he can accept what they offered, he can try to get a better solution from Verizon, or he can cancel the contract.


This as a very valuable thread. U know why? It taught me what to do when I go on a cruise....

More value can be taken from the title alone than in reading ever single post.

Basically, Look at what I did. Don't do it. Anyone know how I can solve it? If not, anyone have any valuable knowledge about another carrier?

If you did this on any other carrier, you would have the same result.

 

[swaldrop]

Folks:

Go back to the 1st page....and re-read posts 1-9...And post 9 hits the nail on the head 100%.

Its a simple case of not knowing. Its a valuable learning experience. If the OP feels Verizon should have done more, he can accept what they offered, he can try to get a better solution from Verizon, or he can cancel the contract.


This as a very valuable thread. U know why? It taught me what to do when I go on a cruise....

More value can be taken from the title alone than in reading ever single post.

Basically, Look at what I did. Don't do it. Anyone know how I can solve it? If not, anyone have any valuable knowledge about another carrier?

If you did this on any other carrier, you would have the same result.

Yep. Re-read all of my posts and you will see I myself pointed this fact out many pages ago. But with Sprint I can get the Evo, save $100 a month and be treated the same after 1 day of service than I can after 10 years.

My questions are more related to coverage, dropped calls, etc... I know what I am getting with Verizon, which is great coverage for the most part. I am just not sure if it is worth the extra $100/mo. And now I have one more reason to try something else.

 

[mcatdtDroid]

Does anyone know someone at Verizon who would understand?

If not, any body have any experience with Sprint?

1. no, noone at Verizon will understand why you think your debt should be forgiven when it was your mother's fault. Ignorance isn't an excuse. Sorry

2. yes, they would also have charged your mother under the same circumstance, and then expected you to pay for it. Just because you buy a different brand of diaper, doesn't mean it will take anymore **** than the last one.

 

[jroc]

swaldrop:

Reread my last post I added some stuff while yall were posting. And good luck. I seriously think if Verizon knows you might switch, they will be a "lil" more helpful.

 

[swaldrop]

swaldrop:

Reread my last post I added some stuff while yall were posting. And good luck. I seriously think if Verizon knows you might switch, they will be a "lil" more helpful.

I have already called Sprint and spoke to them about their plans and such. I scheduled a call back on the 4th of next month, when the Evo will be available.

For anyone who is interested, Sprint will work with you on the price of their phones to help ease the pain of ETFs if you ask them to. I have no interest in TMobile as it just doesn't work at my house. AT&T is just as pricey as VZW, so no point in moving there either.

 

[aminaked]

Should we get rid of all consumer protection laws because that's "hand-holding"?

A wireless carrier is in a position of power because they can rack up charges without you realizing what's going on. The OP's mom was checking the time on her phone and was charged hundreds!

In a perfect world every consumer would read every ToS and be a smart phone expert. In a perfect world wireless carriers wouldn't abuse their power!

Sending me a text when my bill starts to build to a crazy level wouldn't cost verizon much. Does anyone think that'd be a heavy burden? I think their system could handle it right now no problem by adding a few lines of code.

 

[ricks]

Call Verizon and try to get the charges excused again, If not then I would tell them you want to cancel your phone service. They will tell you that your service will stop at the end of your billing cycle. Most likley they will call you and try to keep you as a customer before your cycle. I did it and it worked to my satifaction.

 

[Romple]

Should we get rid of all consumer protection laws because that's "hand-holding"?

A wireless carrier is in a position of power because they can rack up charges without you realizing what's going on. The OP's mom was checking the time on her phone and was charged hundreds!

In a perfect world every consumer would read every ToS and be a smart phone expert. In a perfect world wireless carriers wouldn't abuse their power!

Sending me a text when my bill starts to build to a crazy level wouldn't cost verizon much. Does anyone think that'd be a heavy burden? I think their system could handle it right now no problem by adding a few lines of code.

Eh, she was checking her time while her Droid was syncing with email servers. Big difference. IE: She should of known her phone was using data.

In a perfect world everyone would understand every aspect of a device and never make the forgetful, and honest, mistake of inadvertently using a data connection overseas. I'm not harshly blaming the OP's mother. She made an honest mistkae and paid for it. That's life. It happens. I just paid $50 because I forgot I didn't have a resident parking sticker on my new car. Oh well, it happens.

I agree that carriers should have some sort of stop-loss warning though. "You've reached your 250 text limit" or something. At that point the responsibility is completely and utterly on the user. I know some of carriers DO send texts to phones that are roaming on their networks stating they are. Just not all of them.

People aren't as stupid as some people in this thread are making out and carriers aren't as evil as people are making out. All these systems are automated. It's not like someone at VZW sat there pressing a "+$1" button everytime this woman's phone went on.

Data is still a relatively new convention for phones and the support and information systems around them are still expanding.

 

[carbonnoid]

Should we get rid of all consumer protection laws because that's "hand-holding"?

A wireless carrier is in a position of power because they can rack up charges without you realizing what's going on. The OP's mom was checking the time on her phone and was charged hundreds!

If all she did or he did was log into his account, check his balances once, he would of seen this. Dude seriously, your telling me that its to hard to log into your account now, to send a text? to make a call to your carrier? what more protection do you need? Seriously, where is the abuse?

In a perfect world every consumer would read every ToS and be a smart phone expert. In a perfect world wireless carriers wouldn't abuse their power!

In a perfect world? So in a perfect world, people actually read what they legally are bound by, and are responsible? Its common sense, When you get hired for a job, do you read the contract? When you buy a house do you read the contract? When you get life ins. Do you read the contract? Its really not a hard thing to do, and if it is to hard for you to actually read the rules and fees, maybe you should not have a cell phone.

Sending me a text when my bill starts to build to a crazy level wouldn't cost verizon much. Does anyone think that'd be a heavy burden? I think their system could handle it right now no problem by adding a few lines of code.

Hey, how about instead of being spoon fed, you take it upon yourself. Logging in wouldnt cost you very much, does anyone think logging into your account for 2 minutes every so often is a heavy burden, I think people can handle it right now, no problem, between the time they watch dancing with the stars and 24.

I am sorry, but what your arguement is, is that us as Americans are to lazy and incompent to be able to do the most simple of tasks that is required by us.

 

[aminaked]

I think I totally agree with you Romple.

I do think that people should be responsible for their actions. However, I also think that some businesses would feed their own children to the wolves for a buck. It's government's job to look out for the people.

I am sorry, but what your arguement is, is that us as Americans are to lazy and incompent to be able to do the most simple of tasks that is required by us.

Carbon, ok, what other consumer protection laws should be repealed? All of them? Tell me.

And I know we're supposed to be playing nice but that "sentence" of yours nearly made me bust a gut. "Your arguement is is Americans are to incompent?" Wow. I think you're yanking my chain. Very funny if this is all a ruse.

 

[jroc]

On an old dumb phone I had, it would say 'ROAMING' on the screen when it was happening....

I get what you're saying aminaked. Its a good solution to situations like this. Yea consumers need to take responsibility or more responsibility, and a helpful reminder doesnt hurt.

How many of yall use the email and text reminders at verizonwireless.com when your bill is due? I do. Same thing can be done for exceeding minutes, data use.

 

[carbonnoid]

I think I totally agree with you Romple.

I do think that people should be responsible for their actions. However, I also think that some businesses would feed their own children to the wolves for a buck. It's government's job to look out for the people.

Carbon, ok, what other consumer protection laws should be repealed? All of them? Tell me.

I am not saying that, what you are implying was that the customer was taken for. What I am implying was that if simply took the time to check his account, he would of seen the error and call up, not waited til a month later when his bill was generated. Its as simple as that. The govt job is to make sure there are disclosures, there is checks and balances, and that they are not raping the customer, which Verizon did nothing of the sort.


When you sign a contract, you are legally bound to it, I think verizon went above what they needed to by giving him back 75 dollars. Your contradicting yourself. Your saying he should be responsible for his actions, but if he is irresponsible he should be rewarded. Make up your mind.

 

[swaldrop]

I am sorry, but what your arguement is, is that us as Americans are to lazy and incompent to be able to do the most simple of tasks that is required by us.

I appreciate your passion on this matter, I truly do.

However, how can you expect anyone to take you seriously when your posts are so hard to read? You sound a little wet behind the ears, which would explain both your inability to see both sides and your poor grammar.

 

[mcatdtDroid]

Should we get rid of all consumer protection laws because that's "hand-holding"?

A wireless carrier is in a position of power because they can rack up charges without you realizing what's going on. The OP's mom was checking the time on her phone and was charged hundreds!

In a perfect world every consumer would read every ToS and be a smart phone expert. In a perfect world wireless carriers wouldn't abuse their power!

Sending me a text when my bill starts to build to a crazy level wouldn't cost verizon much. Does anyone think that'd be a heavy burden? I think their system could handle it right now no problem by adding a few lines of code.

consumer protection laws are designed to protect against deceptive sales, lemon vehicles, dirty tactics.....

This thread doesn't have that. The contract is clear.

By suggesting that the debt should somehow be forgiven is like saying going over peak minutes should be forgiven because VZW didn't tell me when I dialed when I exceeded my total plan's minutes....


Or here's an analogy you will like

When I get hit with that $18K tethering bill, VZW should forgive that debt when I claim ignorance. because even though it's clearly against the TOS, Verizon should have told me I was going to get charged....

Right?

 

[aminaked]

I never said forgive anyone's bill.