I like my phone and don't really care about the upgrade even though I am not rooted. I would accept a replacement original moto droid if they would do it, but these guys won't offer a replacement phone as a solution. To update everyone since this morning, my phone just froze again. My wife will be in the area of the service center tonight, so she is taking it with her and demanding a new phone. At this point they will give me a replacement phone, or I just won't pay my bill since the phone I have (that is still under warranty) doesn't work and they won't fix it.