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For Christmas I bought a very expensive mixer from Amazon, it was a Kitchenaid the second time I used it, it just stopped working, Amazon sent a brand new mixer no questions asked!!!
+1! Been a member for almost 14 years now and have always received great customer service from Amazon. That said, I've been a Verizon customer even longer and have always received great customer service from them as well. Obviously your mileage may vary as many others haven't been so fortunate.
That really doesn't make sense to me. Why would they sell it as a separate accessory then? If it really has to be paired with the EMEI number then there's no money to be made selling them as a separate accessory.
You possibly would have gotten better care with Verizon had the insurance not have been purchased. Assurion is like Apple to them. Once they know there's insurance or it's an Apple product all bets are off.
Thanks guys for letting me vent....i appreciate all the feedback
All I can figure is that maybe this new one needs to be programmed for use with the phone to allow some of the smart features, like the button? But I know people have gotten replacements for Note 4's with no issue from a third party.
I 100% agree with that. And Samsung really shouldn't be making a big fuss about it either. That's the disappointing part.
I go back to my previous statement and my dealings with Samsung . Though it's an easy fix their policy would be treat it like it's a broken phone or other blanket problem . Many large companies are so rigid in their policies about customer care there is no room for individuality. The poor shmo that was trying to help wasn't able to help a bit because of rigidity. Verizon has become just as rigid, hence why I left them. Fortunately I haven't had any issues with AT&T to find if they're just as assenine (intentional misspell) as Verizon but the couple of issues I had while on T-Mobile led me to believe they allow their reps to think.
Treating customers as individuals would go a long way for each company, but I guess they drain their current customers' wallets so much, customer service takes a hit. It's a shame because they could win over newer customers if they hear good things about it, but all comes down to $$$$$$$
They look at the bottom line and take the easiest way to keep it as black as possible. I've worked for mega companies and I've worked for mom and pop companies . The more toward the former the less customer friendly the policies become. I think part of it also is some bean counter in authority has no clue as to the unintended consequences of policy changes because the numbers are so large there is no concept of death by paper cuts. Those in the trenches deal with the customer frustrations not the bean counter. I had a boss once that was going to hold off giving out the Christmas bonuses until after the first of the year because we got a blizzard on Christmas eve. He told me after my employees braved the blizzard to go get their checks from the main office that he had no idea that a few hundred dollars meant that much to his people (they made just over minimum wage per hour. It was more than a week's pay. Duh)
