Last night, while I was walking the dogs and dealing with a phone call, my phone slipped and fell face down on blacktop. Honestly, I didn't give it much thought knowing it has a shatter resistant screen. Today, I took a look at it and saw this... I'm sick to my stomach...
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Phone took a dive....
- Thread starter Gudasau
- Start date
Sajo
Diamond Member
Sorry to hear & see that. I understand the feeling, after putting a small tear in my Turbo 2 outer layer. If that tear is only in the outer layer you might be able to replace it eventually. Hopefully it didn't go deeper into the bottom layers of the screen.
Sent from my XT1585 using Tapatalk
Sent from my XT1585 using Tapatalk
It doesn't look like it went any deeper, Saj. I think it'll be okay for now. It's just not "perfect" anymore
Sajo
Diamond Member
FYI, for future use. Here is the Moto page for ordering a new outer layer (they call it the lens) and instructions for replacing it. The "order here" link is not working yet, but should be eventually.
Moto ShatterShield™
Sent from my XT1585 using Tapatalk
Moto ShatterShield™
Sent from my XT1585 using Tapatalk
OH! Thank you so much!
Sajo
Diamond Member
They made them tough, and the screen is shatter proof. But, the screen can puncture or tear....if it hits a sharp object. There must have been a small, sharp stone or something to put that gouge in the outer layer of the screen. Mine was a jagged edge of a piece of hotel furniture, and it hit just right. The good news is my screen didn't shatter, and neither did the OP's. She might be shopping for a new phone right now if that was not a Turbo 2 or Droid Z Force. And the other good news is Moto made the 5 layer shatter shield screen with the outer layer (lens) user replaceable. So if that's all that is damaged, it can be replaced for around $30.
Sent from my XT1585 using Tapatalk
I will say, I'm impressed that that's all that happened. I was in full stride with three dogs in urgent need to move quickly. My phone slipped out from between my shoulder & cheek & really hit the pavement hard. I'm thrilled that it's still good, just bummed that it now has a blemish.
Next time, I'll hang up first or use a headset.
Sent from my XT1650 using Tapatalk
This is a 2D picture so it's tough to really determine if that mark is as deep as it seems to be. It looks really deep, but if it were as deep as it appears to me then it seems the glass would have broken as well. The good news is it doesn't look like the glass is damaged. If it were, there would be radial cracks spidering outward from the point of impact and to the bottom, left and top of the phone's face.
Sent from my XT1585 using Tapatalk
Sent from my XT1585 using Tapatalk
Sajo
Diamond Member
I agree Fox, it's hard to tell from a 2D picture. On my Turbo 2, the tiny puncture in the outer layer (lens) looked way worse if I zoomed in on it before covering the screen with a glass screen protector.
Sent from my XT1585 using Tapatalk
Sajo
Diamond Member
According to the Moto website, only the outer layer (they call it the lens) is replaceable by us. At least that's the case on all of their websites that I have seen; messing with anything under that 5th outer layer voids the warranty...I think.
Sent from my XT1585 using Tapatalk
Honestly, it's hard to tell seeing it in 3D Lol! I'm fairly certain it's just the outer "lens". What you're seeing in the picture is a puncture and some lifting surrounding the little hole. I don't want to dig in there to feel, for fear I scratch the screen, so I'm going to just tell myself it's the lens and relax. I will replace it once they become available and I have enough nerve to try to put it on without messing it up. I am not good with putting screen protectors on, this makes me kinda queasy to think about...
Sajo
Diamond Member
Thats sounds like a good plan; if the phone is working fine now, why worry too much about it. I know that's easier said than done though. Once you buy the kit, maybe a friend or family member could help replace it? Hope things work out for the best for you. [emoji41] [emoji106]
Sent from my XT1585 using Tapatalk
