S7 and S7 Edge Home Button Scratch Gate!

[slowmotion2016]

This is the best one I have now.

 

[TisMyDroid]

My next question is: is the button made different then on the Note 4? I am on my phone all day and everyday. I do not have any scratches on my button and I had my Note 4 close to day one.

Sent from my SM-N910V using Tapatalk

Same here with my note 5. Home button looks like new. It looks like there is an extra layer/coating in those pics that my N5 doesn't have.

Sent from my SM-N920V using Tapatalk

 

[slowmotion2016]

Hi FoxKat,

do not wait too long.

Custumer Care of Samsung says: The warranty is not applicable I my case.
Such a damage could only caused by myself,
since Samsung does not know about such a problem.

Because this damage does not occur to such an extent, it can be assumed, that no
Defects in material, design and workmanship are the cause.

Conclusion for me:
Small scratches = Defects in material, design and workmanship can be assumed
Small scratches with misssing surface = Defects in material, design and workmanship can be excluded

So, hurry up

BR slowmotion2016

 

[FoxKat]

Hi FoxKat,

do not wait too long.

Custumer Care of Samsung says: The warranty is not applicable I my case.
Such a damage could only caused by myself,
since Samsung does not know about such a problem.

Because this damage does not occur to such an extent, it can be assumed, that no
Defects in material, design and workmanship are the cause.

Conclusion for me:
Small scratches = Defects in material, design and workmanship can be assumed
Small scratches with misssing surface = Defects in material, design and workmanship can be excluded

So, hurry up

BR slowmotion2016

Well I appreciate the info. For me it's not going to matter since I bought it used, so, no warranty for me.

Sent from my XT1585 using Tapatalk

 

[slowmotion2016]

Hi FoxKat,

> Well I appreciate the info. For me it's not going to matter
> since I bought it used, so, no warranty for me

o.k. no warranty, but still a case of guarantee i guess.
But, don't leave me alone and write to Samsung.

slowmotion2016

.

 

[FoxKat]

Hi FoxKat,

> Well I appreciate the info. For me it's not going to matter
> since I bought it used, so, no warranty for me

o.k. no warranty, but still a case of guarantee i guess.
But, don't leave me alone and write to Samsung.

slowmotion2016

.

Haha, will if we can gather enough evidence that it's a widespread problem we may be able to pressure Samsung into repairing them. Let's see.

Sent from my XT1585 using Tapatalk

 

[MissionImprobable]

Ouch. As others have mentioned, no such issue with the Note line. Shame that they went the cheap route with this.

 

[adaro]

does it prevents the detection of fingerprints?



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promo galaxy s7 prix samsung galaxy s6

 

[slowmotion2016]

Wow do you guys have sand paper on your fingertips?

Sent from my SM-N910V using Tapatalk

Plastic Again, Watch Out to Keep Scratches Away from Your Samsung Galaxy S7/S7 Edge Home Button

Never had coins and keys in my pocket together with my S7.
Wooden table yes, but never in touch with the frontside of the S7,
since this is the only clock I own.

Conclusion:
It seemed to be, that I have wooden fingers :

 

[FoxKat]

It seemed to be, that I have wooden fingers :

Plastic Again, Watch Out to Keep Scratches Away from Your Samsung Galaxy S7/S7 Edge Home Button

I'm wondering if the surface could be re-coated and buffed to a polished surface again. I plan to experiment. There are plenty of car clear coat repair sticks out there and I have a brand new one sitting on my dining room table. I may just crack it open and give it a whirl.

Let you all know how it goes after I do some pre-application testing to be sure I don't screw it up.

Sent from my XT1585 using Tapatalk

 

[Preach2k]

It seemed to be, that I have wooden fingers :

Plastic Again, Watch Out to Keep Scratches Away from Your Samsung Galaxy S7/S7 Edge Home Button

I hope they do not use that button on the Note 7!

Sent from my SM-N910V using Tapatalk

 

[slowmotion2016]

This is the best one I have now.

My S7 edge is back from the service partner of Samsung

Up to now, no explanation from Samsung, why the area is larger than before I send the mobile to the service partner

 

[FoxKat]

It doesn't surprise me that the area where the coating is coming off is larger. It's only natural that coatings (as this is), will peel away the more it's handled. Both the abrasive nature of fingers against the coating helping to lift up the exposed edges of the coating, and the finger oils which work their way underneath the coating and break the adhesive bond cause acceleration of the delamination.

I'm relatively sure they played with it and may have even tried to scratch some of it loose to see what's going on. They surely had to use the button some during the repair process, and the button may also have come on contact with table surfaces while being disassembled, further contributing to the delamination.

The coating apparently has a checkerboard pattern which seems to serve no purpose other than to add asthetic value since the distortion of the coating doesn't seem to negatively impact the fingerprint reader's performance.

My guess is it's totally cosmetic and since it doesn't play a role in normal operation it would be considered under the"normal wear and tear" exclusion in the warranty. It might be difficult to get Samsung to ever honor this as a manufacturer's defect in material or workmanship.

Sent from my XT1585 using Tapatalk

 

[slowmotion2016]

It doesn't surprise me that the area where the coating is coming off is larger. It's only natural that coatings (as this is), will peel away the more it's handled. t

Sent from my XT1585 using Tapatalk

But not by me . Either by the postman or the service partner, but not by me ....

 

[slowmotion2016]

My guess is it's totally cosmetic and since it doesn't play a role in normal operation it would be considered under the"normal wear and tear" exclusion in the warranty. It might be difficult to get Samsung to ever honor this as a manufacturer's defect in material or workmanship.

Sent from my XT1585 using Tapatalk

O.k. its your decission. . If I buy a car, and the paint peels off after 3 month ..... o.k. .. the peel is of but the car drives me form a to b ..... and of course me Samsung Galaxy S7 edge compares to the following car brand ...