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I have been with VZW for 7 years and called weekly saying I was going to leave if you couldnt find me a better deal or discount me for being a long term customer. I was told over and over that there are not discounts available at this time to help off set my costs. They would then remind me how much my ETF would be if I left. They would simply send me on my way at the end of each conversation with no real want to try and help me out.
Thanks for sharing your experience. It doesn't surprise me that they have such a poor attitude about loosing a customer. Such a shame.
Did Verizon pay you to say? J/k
Frankly the only entitlement that I feel is to not be lied to, not tricked, provided with the service outlined in the contract, and be treated decently. This hasn't always been the case between VZW and myself. I've had a bait and switch at least three times. VZW has some great reps, but they have some poor reps with bad attitudes. I've had instances where a rep caused permanent changes to my plan that even their BBB resolutions rep couldn't reverse.I don't really see it that way. I see an entitled customer that doesn't want to pay the price everyone else pays. They get probably 100's of calls like that a day, some of them undoubtedly do follow thru on leaving. VZW still has 100M customers.
The few times I've needed to call, for technical support or billing questions, the service has been fantastic.
Generally it's used in the case where the user of one line wants to keep the number. A good example is one ports their number to their employer then leaves and wants to take their number back.I am glad I revisted this thread! I had no idea VZW would allow an assumption of liability! Can you retain your number?
well that sucks. I've had my number for 10+ years. I don't wanna have to get used to a new one. But to save $200, it's awfully tempting... decisions decisionsGenerally it's used in the case where the user of one line wants to keep the number. A good example is one ports their number to their employer then leaves and wants to take their number back.
I had assumed one can port and then do an AoL, but I called both the CSR line and the AoL line which confirmed with their supervisors that it's not possible. The crux is once the number is ported, the line is closed/canceled. I believe it is possible to put a different number on the line, but the original number gets dropped back into the pool and there's no way to get it back or ported.
TL;DR is No, you cannot keep the number with an AoL. The number either goes to the person that assumes liability of the contract, gets dropped back into the pool of available numbers with no recourse, or the number gets port out with the line being closed and no option to do an AoL.
Yeah it sucks. I was looking forward to the possibility of no ETF and extra cash to put towards new phones, but it looks like I'll have to go with the original plan. Alas, it was too good to be true.well that sucks. I've had my number for 10+ years. I don't wanna have to get used to a new one. But to save $200, it's awfully tempting... decisions decisions
yup. You basically summed up my thought process. Except I'm in the middle of starting a new business in a rough economy, I'm pinching pennies wherever I can. Which is why I'm switching to begin with. $200 is a couple weeks of eating for me. But you're right. My number is very much a part of my identity. There's gotta be some way to weasel it...Yeah it sucks. I was looking forward to the possibility of no ETF and extra cash to put towards new phones, but it looks like I'll have to go with the original plan. Alas, it was too good to be true.
Over a decade with a number, that number is pretty much you. Is it really worth $200-$300 to pass off a part of your identity? I've had my number for 13 years and for me it's not. People that I've lost touch with call me out of the blue on occasion and it's a RPITA to make sure everyone, including companies you do business with, knows it's changed. $200 is also a trip to the grocery to me, among other things, and really isn't worth a whole decade of maintaining that number.
That's just my opinion. I just hope I've given you some food for thought before making such a potentially big decision.
yup. You basically summed up my thought process. Except I'm in the middle of starting a new business in a rough economy, I'm pinching pennies wherever I can. Which is why I'm switching to begin with. $200 is a couple weeks of eating for me. But you're right. My number is very much a part of my identity. There's gotta be some way to weasel it...
Yeah it sucks. I was looking forward to the possibility of no ETF and extra cash to put towards new phones, but it looks like I'll have to go with the original plan. Alas, it was too good to be true.
Over a decade with a number, that number is pretty much you. Is it really worth $200-$300 to pass off a part of your identity? I've had my number for 13 years and for me it's not. People that I've lost touch with call me out of the blue on occasion and it's a RPITA to make sure everyone, including companies you do business with, knows it's changed. $200 is also a trip to the grocery to me, among other things, and really isn't worth a whole decade of maintaining that number.
That's just my opinion. I just hope I've given you some food for thought before making such a potentially big decision.