T-Mobile Press Event Blows Minds: Amazing Plans, New Phones, LTE & More Full Details

[pc747]

Those switching I hope you guys have success and keep us posted.

 

[Fuzzball]

I have been with VZW for 7 years and called weekly saying I was going to leave if you couldnt find me a better deal or discount me for being a long term customer. I was told over and over that there are not discounts available at this time to help off set my costs. They would then remind me how much my ETF would be if I left. They would simply send me on my way at the end of each conversation with no real want to try and help me out.

Thanks for sharing your experience. It doesn't surprise me that they have such a poor attitude about loosing a customer. Such a shame.

 

[Phreaker47]

(...wonders if wifi tether hacks, FoxFi, etc are usable on T-Mobile phones...)

 

[skaharik]

solavei?

so does the unlimited 4g plan from solavei(on t mobiles network) for 49 dollars get the same service?

 

[kodiak799]

Thanks for sharing your experience. It doesn't surprise me that they have such a poor attitude about loosing a customer. Such a shame.

I don't really see it that way. I see an entitled customer that doesn't want to pay the price everyone else pays. They get probably 100's of calls like that a day, some of them undoubtedly do follow thru on leaving. VZW still has 100M customers.

The few times I've needed to call, for technical support or billing questions, the service has been fantastic.

 

[Sgt Fury]

Did Verizon pay you to say? J/k

 

[kodiak799]

Did Verizon pay you to say? J/k

LOL...by my estimation, with a little less than 2% turn, VZW loses @5000 customers EVERY DAY. So, yeah, not only am I not surprised VZW did nothing but the rep demonstrated more restraint than I'd have considering he/she probably gets a couple such calls every hour, every day.

 

[pc747]

Just saw this commercial for the first time today and I was trying to figure out where they were going with it. Then when the guy put on the pink hat I was definitely trying to figure out where he was going until it was obvious it was a T-mobile commercial.

[video=youtube;N7_Oiunf1go]http://www.youtube.com/watch?v=N7_Oiunf1go[/video]

 

[Fuzzball]

I don't really see it that way. I see an entitled customer that doesn't want to pay the price everyone else pays. They get probably 100's of calls like that a day, some of them undoubtedly do follow thru on leaving. VZW still has 100M customers.

The few times I've needed to call, for technical support or billing questions, the service has been fantastic.

Frankly the only entitlement that I feel is to not be lied to, not tricked, provided with the service outlined in the contract, and be treated decently. This hasn't always been the case between VZW and myself. I've had a bait and switch at least three times. VZW has some great reps, but they have some poor reps with bad attitudes. I've had instances where a rep caused permanent changes to my plan that even their BBB resolutions rep couldn't reverse.

The other side of it is, I'm unnecessarily paying a premium I don't need to be paying. They're welcome to charge whatever they want and not really try and lower their prices to be more competitive; I'd rather they not have a bad attitude about it. Perhaps the market will continue to bear the current pricing; perhaps it wont. We'll see what VZW does, but by July I'll probably have taken my business elsewhere to someone that is itching for my business.

 

[Fuzzball]

I am glad I revisted this thread! I had no idea VZW would allow an assumption of liability! Can you retain your number?

Generally it's used in the case where the user of one line wants to keep the number. A good example is one ports their number to their employer then leaves and wants to take their number back.

I had assumed one can port and then do an AoL, but I called both the CSR line and the AoL line which confirmed with their supervisors that it's not possible. The crux is once the number is ported, the line is closed/canceled. I believe it is possible to put a different number on the line, but the original number gets dropped back into the pool and there's no way to get it back or ported.

TL;DR is No, you cannot keep the number with an AoL. The number either goes to the person that assumes liability of the contract, gets dropped back into the pool of available numbers with no recourse, or the number gets port out with the line being closed and no option to do an AoL.

 

[52brandon]

Generally it's used in the case where the user of one line wants to keep the number. A good example is one ports their number to their employer then leaves and wants to take their number back.

I had assumed one can port and then do an AoL, but I called both the CSR line and the AoL line which confirmed with their supervisors that it's not possible. The crux is once the number is ported, the line is closed/canceled. I believe it is possible to put a different number on the line, but the original number gets dropped back into the pool and there's no way to get it back or ported.

TL;DR is No, you cannot keep the number with an AoL. The number either goes to the person that assumes liability of the contract, gets dropped back into the pool of available numbers with no recourse, or the number gets port out with the line being closed and no option to do an AoL.

well that sucks. I've had my number for 10+ years. I don't wanna have to get used to a new one. But to save $200, it's awfully tempting... decisions decisions

 

[Fuzzball]

well that sucks. I've had my number for 10+ years. I don't wanna have to get used to a new one. But to save $200, it's awfully tempting... decisions decisions

Yeah it sucks. I was looking forward to the possibility of no ETF and extra cash to put towards new phones, but it looks like I'll have to go with the original plan. Alas, it was too good to be true.

Over a decade with a number, that number is pretty much you. Is it really worth $200-$300 to pass off a part of your identity? I've had my number for 13 years and for me it's not. People that I've lost touch with call me out of the blue on occasion and it's a RPITA to make sure everyone, including companies you do business with, knows it's changed. $200 is also a trip to the grocery to me, among other things, and really isn't worth a whole decade of maintaining that number.

That's just my opinion. I just hope I've given you some food for thought before making such a potentially big decision.

 

[52brandon]

Yeah it sucks. I was looking forward to the possibility of no ETF and extra cash to put towards new phones, but it looks like I'll have to go with the original plan. Alas, it was too good to be true.

Over a decade with a number, that number is pretty much you. Is it really worth $200-$300 to pass off a part of your identity? I've had my number for 13 years and for me it's not. People that I've lost touch with call me out of the blue on occasion and it's a RPITA to make sure everyone, including companies you do business with, knows it's changed. $200 is also a trip to the grocery to me, among other things, and really isn't worth a whole decade of maintaining that number.

That's just my opinion. I just hope I've given you some food for thought before making such a potentially big decision.

yup. You basically summed up my thought process. Except I'm in the middle of starting a new business in a rough economy, I'm pinching pennies wherever I can. Which is why I'm switching to begin with. $200 is a couple weeks of eating for me. But you're right. My number is very much a part of my identity. There's gotta be some way to weasel it...

 

[Fuzzball]

yup. You basically summed up my thought process. Except I'm in the middle of starting a new business in a rough economy, I'm pinching pennies wherever I can. Which is why I'm switching to begin with. $200 is a couple weeks of eating for me. But you're right. My number is very much a part of my identity. There's gotta be some way to weasel it...

Good luck with your business. I hope you're successful. I've been noodling starting my own, but I don't know how well I'd do selling my simple little invention to office supply stores.

If you find a way to keep your number and sell your grandfathered data, I'd be interested to hear it.

 

[JohnAP2]

Yeah it sucks. I was looking forward to the possibility of no ETF and extra cash to put towards new phones, but it looks like I'll have to go with the original plan. Alas, it was too good to be true.

Over a decade with a number, that number is pretty much you. Is it really worth $200-$300 to pass off a part of your identity? I've had my number for 13 years and for me it's not. People that I've lost touch with call me out of the blue on occasion and it's a RPITA to make sure everyone, including companies you do business with, knows it's changed. $200 is also a trip to the grocery to me, among other things, and really isn't worth a whole decade of maintaining that number.

That's just my opinion. I just hope I've given you some food for thought before making such a potentially big decision.

You do not lose your number if you plan properly. See my post on the Google Voice "trick". Worked great and allowed me to keep my 15 year phone number and get rid of rip off VZW.