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The Official: I am having reception issues thread

So are you still reading 4g signal when you have it turned off? Because I don't use 4g and I am getting less then stellar signal readings...-93 or worse is the norm.

Sent from my Galaxy Nexus using DroidForums
 
I guess I can't complain too much overall. Even though it is always two bars...at least it is always two bars. Not great signal but signal nonetheless. Trying to be positive...

Sent from my Galaxy Nexus using DroidForums
 
[video=youtube;95CdIpxup5Q]http://www.youtube.com/watch?v=95CdIpxup5Q[/video]
Well, I'm sorry pilotcharles, but IMHO for the purposes of this thread, your video has less than any relevance since it is obvious that you have rooted and modified your phone (shown by the fact that there is a dedicated search soft button in your video) and therefore there could be possibly way too many things you might have also done to your phone to give an un-biased review.

I say this because this thread should be relevant to those who have NOT modified their phone at all.

I'm just saying . . . . .
 
I called Verizon regarding the poor signal strength and dropped calls and got kicked up to second tier tech support. As others have noted, the tech denied that this is a common problem and in fact said that my call was the first he had heard of. He was quite polite and seemed genuiniely interested in addressing the issue. He asked me to send him notification of all dropped calls so that he can see if there are any trends and also be able to track the location of calls. It may be corporate doublespeak, but lets hope not... Is it reasonable to believe that this is a software issue that can be fixed or is it more likely a hardware problem that isn't likely to go away?
 
thats what I want to know before I buy it... im not getting stellar 3g with my d1 at home (-76) but I would want that same quality out of the nexus, or is that asking too much? also, what are peoples up/down speeds? are you getting 20's or teens?
 
thats what I want to know before I buy it... im not getting stellar 3g with my d1 at home (-76) but I would want that same quality out of the nexus, or is that asking too much? also, what are peoples up/down speeds? are you getting 20's or teens?

Speeds depend greatly on location. I only get 10-12 at my house, but in town I get 30+.

My 3G dBm on my OG is within +/-5dBm on my Nexus.

The 4g is usually 10-15dBm higher than 3G. I don't have another 4G device to directly compare the two.
 
Speeds depend greatly on location. I only get 10-12 at my house, but in town I get 30+.

My 3G dBm on my OG is within +/-5dBm on my Nexus.

The 4g is usually 10-15dBm higher than 3G. I don't have another 4G device to directly compare the two.

Thanks, most people only post when something goes wrong, so its nice to see those with working devices commenting, otherwise id never get this thing. But some phones do seem to have an issue switching connectivity right?
 
Thanks, most people only post when something goes wrong, so its nice to see those with working devices commenting, otherwise id never get this thing. But some phones do seem to have an issue switching connectivity right?

Some people definitely have issues with switching from 3G to 4G or 4G to 3G, I luckily haven't had this issue.

This has happened with all 4G phones on Verizon's network, so we're assuming it's just a problem with their network dealing with 3g-4g switches.

My guess is this is only happening in certain cell locations since some of us don't have the issue.

I've been trying to get a list of people having the issue to post their locations but it's difficult as many people usually post once or don't respond, but I think it would be very beneficial for us to see if we could pin point certain states or even certain cities that the issue seems to plague the most. We could end up helping Verizon actually correct this issue if we pooled enough data.

Despite our community being small, we're actually a good sample size because we're spread out all over the US and we're aware enough of the situation to make use of the complaints. We also aren't going to tell people to do a battery pull and expect it to fix a network issue like a low level Verizon technician would.

With the recent 4G outages, I believe Verizon will start to do their own research luckily because enough people are going to complain or bring 4G phones back and it will start costing them money. Once they start losing money, they're bound to get to work and fix the 4G issues.
 
Some people definitely have issues with switching from 3G to 4G or 4G to 3G, I luckily haven't had this issue.

This has happened with all 4G phones on Verizon's network, so we're assuming it's just a problem with their network dealing with 3g-4g switches.

My guess is this is only happening in certain cell locations since some of us don't have the issue.

I've been trying to get a list of people having the issue to post their locations but it's difficult as many people usually post once or don't respond, but I think it would be very beneficial for us to see if we could pin point certain states or even certain cities that the issue seems to plague the most. We could end up helping Verizon actually correct this issue if we pooled enough data.

Despite our community being small, we're actually a good sample size because we're spread out all over the US and we're aware enough of the situation to make use of the complaints. We also aren't going to tell people to do a battery pull and expect it to fix a network issue like a low level Verizon technician would.

With the recent 4G outages, I believe Verizon will start to do their own research luckily because enough people are going to complain or bring 4G phones back and it will start costing them money. Once they start losing money, they're bound to get to work and fix the 4G issues.

Ill take the plunge. i dont know if anyone is open today, but tomorrow is an option too. Know of any deals/packages with the phone? Ive seen people in the dallas texas area post good things about service and being the 5th largest metroplex in the country I would assume good coverage... Ive certainly got a lot of catching up to do...Good thing im off until thursday...
 
Looking to replace my OG Droid. I'm still torn between the Razr and the Galaxy Nexus.

My OG has barely decent reception where I live. It's generally in the -88 to -98 range.

I compared my droid in a store with these two phones. Mind you the store had a repeater, so even my DROID got decent reception tHere. But the razr was actually about 5 or 10 better than mine aNd the gnex was about 5 or so worse.

So here is what I am looking at possibly
OG Droid -88 to -98
Razr -78 (at best) to -93
Gnex -93 to -105 (at worst?)

I love the fact that the Gnex is stock ICS, will be updated quicker, is easier to root/customize, seems to be supported by the droid community better.

But what are your thoughts on the reception?
Are these numbers decent enough to get the gnex? Or go safer with the razr?
Will these numbers improve with updates or anything?


Sent from my OG Droid
 
Looking to replace my OG Droid. I'm still torn between the Razr and the Galaxy Nexus.

My OG has barely decent reception where I live. It's generally in the -88 to -98 range.

I compared my droid in a store with these two phones. Mind you the store had a repeater, so even my DROID got decent reception tHere. But the razr was actually about 5 or 10 better than mine aNd the gnex was about 5 or so worse.

So here is what I am looking at possibly
OG Droid -88 to -98
Razr -78 (at best) to -93
Gnex -93 to -105 (at worst?)

I love the fact that the Gnex is stock ICS, will be updated quicker, is easier to root/customize, seems to be supported by the droid community better.

But what are your thoughts on the reception?
Are these numbers decent enough to get the gnex? Or go safer with the razr?
Will these numbers improve with updates or anything?


I'm by no means an expert, but I will try to help you with real world results and experience. I saw an article posted in this thread that basically said we were all nuts. (In regards to the Galaxy Nexus reception and data drops).

To answer your 1st question. My thoughts on the reception are based on what I used to get with my Thunderbolt.....At my job I was always running in 4g (at least 2 bars) and had no trouble tethering to my laptop and watching Slingbox online. I can't give you the range of my reception because I didn't even know how or NEED to know how to check those numbers because it worked flawlessly. NOW, as soon as I get to work I may be lucky to have 1 bar of 4g, but more than likely if I try to use it I drop to 3 g or nothing at all as far as data is concerned. My reception at work on the Gnex is generally between -102 to -120's. (Real world results, answer to your question-reception doesn't perform up to par)

Answer to your second question Gnex or Razr. As bad as I hate the reception issues with the phone, It is an awesome device and It is getting ever harder on me to make the decision to return it for a Rezound or Razr (Still considering this, because I can't go without data for hours on end) Also, my partner at work purchased the Razr and at work where I'm ranging -100's to -120's he is ranging -60's to -80's and we have been using his Razr to link to the laptop and watch the Slingbox instead. (Real world results, answer to your question- Razr outperforms in RECEPTION) He does like my phone better though, but said he couldn't deal with the reception issues.

Answer to your last question, will this improve with update? I just went to a corporate store here in Houston yesterday. (My 4th trip down to the store to return my Gnex and get the Rezound, but they talked me out of it again!!!!!!) Anyway the gentleman told me that they were aware of the reception problems and that the update SHOULD fix the reception issues. He said it is a known problem and that they are working on it. That being said, they couldn't guarantee that the problem would be fixed with the update and he told me that if I went past the return date of my Gnex on the 15th of January and the update didn't come or didn't fix the issue that I was SOL.:mad: (Real world answer....NOT SURE IF IT'S GOING TO BE FIXED OR WHEN)

I know this probably won't help you, just like nothing I've read about this issue has helped me, but you're in a different boat than I am, I've got the phone and have a decision to make by the 15th. If you can wait and see if they fix the reception issues I think the phone would be worth your wait. If you can't wait to make your decision, then you're taking a chance. I have a sneaking suspicion that the update and fix will be out before all of the people that purchased it a month ago are sitting in the stores waiting to get a different phone.

Good luck
 
i just unrooted and locked the bootloader. im going to the verizon store tomorrow to attempt (and succeed) at exchanging devices. This is because i was in the same place (very very 4g strong area) as my friend, who also has the gnexus on the same 4g network (different roms though but shouldnt make much of a difference) with the same leaked new radios and we both did a speed test. he got 26000kbps while i got around 17000 kbps. i also lose 4g every once in a while and get thrown to 3g or no data. If they say that they will fix it in the next update, i will say this story and say it has faulty hardware.

we did many speed tests, both on 4g and 3g, and his beat me everrryyy time.
 
i just unrooted and locked the bootloader. im going to the verizon store tomorrow to attempt (and succeed) at exchanging devices. This is because i was in the same place (very very 4g strong area) as my friend, who also has the gnexus on the same 4g network (different roms though but shouldnt make much of a difference) with the same leaked new radios and we both did a speed test. he got 26000kbps while i got around 17000 kbps. i also lose 4g every once in a while and get thrown to 3g or no data. If they say that they will fix it in the next update, i will say this story and say it has faulty hardware.

we did many speed tests, both on 4g and 3g, and his beat me everrryyy time.

Did you make sure you were set to the same server as him each time?
 
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