My phone got so hot performing the update(after the download completed) it was uncomfortable to touch so I unplugged it from the car charger. Took to verizon store, he jacked with it for an hour and finally got the install to actually work. Afterwards, I was at 45% battery and received a call. 10min later the phone died in my hand-battery. I was eligible for upgrade so now the MaxxHD is my kid's mini-tablet on WIFI. Now I have a Samsung note3 and will never own a motorola(Lenovo) phone again.