Sorry to hear! I have heard about the accidental screen wakes which are supposed to be fixed soon, but an unresponsive screen when touched is not normal. I would contact Samsung about it. Maybe they will replace it for you. Worst thing they can say is no.So I've had the S10+ for a couple weeks now and my overall assessment is very positive. In general terms it is a better phone in every respect than the Note 8 it replaced. Ergonomics is incredible, however there are a few things that drive me absolutely crazy to the point that I would look for a different phone. Namely, the inadvertent touches destroy the user experience for me. Whether it is in my pocket or not, after trying every option to prevent this from ocurring, I still deal with this daily. Very frustrating. This is the best phone I have owned but I find myself wanting a different device because of it. I also experience no response from time to time when toucimg the screen from time to time. And yes, I have removed the screen protector and changed the appropriate settings. Love the feel of the phone, but I would be lying if I told you I am hoping Samsung will give me an acceptable trade in value on the Note 10 if it means I don't have to put up with this anymore. sorry to be such a Debbie Downer. This is so close to being a perfect device.
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