When I worked for VZW, I prided myself in the fact we were given advanced information about upcoming products and promotions. Everyone who works for VZW signs a NDA agreement saying we will not open our pie holes about anything. Taking pictures from their Infomanager and leaking this information is just plain wrong and I'm disappointed there are people in there doing this sort of stuff. I hope they are caught and immediately walked to the door. And, any rep who does what they're supposed to do, and check for updates on the site at work know this already and would also be fired if they concurred with something that was not public knowledge yet. So, yea, the rep may or may not be playing dumb at this point, and some actually care about their job and careers.