Verizon is killing me!

[LoudRam]

I'm glad to hear that you finally got it straightened out.

Sent from my HTC Rezound using Droid Forums

 

[Vulcan1600]

While all calls are recorded, they are property of verizon so a customer has zero right to hear them. On top of that, it takes a pretty high level investigation to access any calls that aren't the random ones available to management in e-quality.

Sent from my DROIDX using Tapatalk 2

vatothe0 - yea I never meant to insinuate the customer has any rights to listen to them. You and I know all that. QC can have them checked out if the AD or Director deems it important enough.