All I wanted to do was change the delivery address to a place that I plan to be on when the phone is delivered (work). I've had phones delivered to the work address before. I called CS to confirm the address and they told me they would have to cancel that order and redo it to the new address. Another Verizon fail. I told the rep to just leave the order alone and I'll take the day off. Excited to get the phone early, but not thrilled that I have to maneuver to actually receive it. She also tried to tell me not to expect the phone until the Tuesday AFTER memorial day. If this phone arrives after it is available in the stores, Verizon will lose me. In the meantime, I will prepare for the worst and hope for the best.