I spent some time as a supervisor at Sprint customer service back in the day (before smartphones). Once we had a total blackout of the West Coast for about 13 hours. It actually affected normal internet too because a trunk line had been cut. So once service was restored we were inundated with irate callers demanding money. Our standard offer was a $5 service credit. One guy had been cursing out my customer service rep so I took over the call: I gave him the standard apology and offered him the $5 which he said was like a slap in the face. He had business deals! OMG! He said he wanted to be compensated for all the time he was without service. After suggesting he take the $5 he decided to fight so I gave him what he wanted: I refunded him for all the time he was without service. I even rounded it up from 13 hours to a full day of refund. He ended up getting about $3 instead of the 5 when I was forced to disconnect the call due to profanity.
He was probably better off missing those business calls, because while on the phone with me he talked away 40% of the credit that was coming to him. Oh well.
He was probably better off missing those business calls, because while on the phone with me he talked away 40% of the credit that was coming to him. Oh well.
