No, you're still not getting it. The phones have been returned by customers whose phone didn't qualify for a CLNR - cracked screens, water or moisture damage, etc. were never covered under CLNR. Until now VZW would swallow the charge by the warehouse refurbishing them, but now VZW is going to enforce the return policy. The refurbisher was promised phones that can be certified as CLNR by VZW, the phones were returned and VZW was absorbing the cost, now the consumer who didn't disclose those facts and return the phone will be rightfully charged for the device they returned. Asurion insurance is for those devices with the water damage and cracked screens.
... and basically the refurbisher has been screwing VZW for a while now... VZW is finally passing it onto uslol
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Verizon's 'Certified Like New Program' Warranty Exchange Gets New Stricter Policies
- Thread starter dgstorm
- Start date
lol, tech drama is contagious.
However, if I send back a phone in the future and I get a $300 surcharge on my bill because of discrepancy between a warehouse and a supplier, I'm going hunting and it ain't for deer.opcorn:
Lol in theory you'll get either a letter or email from the warehouse with pictures of why they are charging you .. but that still won't make it any better lol
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No, you're still not getting it. The phones have been returned by customers whose phone didn't qualify for a CLNR - cracked screens, water or moisture damage, etc. were never covered under CLNR. Until now VZW would swallow the charge by the warehouse refurbishing them, but now VZW is going to enforce the return policy. The refurbisher was promised phones that can be certified as CLNR by VZW, the phones were returned and VZW was absorbing the cost, now the consumer who didn't disclose those facts and return the phone will be rightfully charged for the device they returned. Asurion insurance is for those devices with the water damage and cracked screens.
... and basically the refurbisher has been screwing VZW for a while now... VZW is finally passing it onto us
Yeah that's exactly what we were saying ..
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i had already posted this...but of course since im not a mod on this forum i get not credit right??
http://www.droidforums.net/forum/dr...7721-insurance-changes-rumor.html#post1423035
http://www.droidforums.net/forum/dr...7721-insurance-changes-rumor.html#post1423035
all i know is all four of my "certified" waranty replacemnt DX have had issues right out of the box.
From a total lack of widgets and icons on the home screen, to non working hard buttons, to misaligned case bezels, to pressure spots on the screen from the previous "customer's" overzealous gaming usage.
im having the store open each warranty box i get and activate the phone for me from now on.
From a total lack of widgets and icons on the home screen, to non working hard buttons, to misaligned case bezels, to pressure spots on the screen from the previous "customer's" overzealous gaming usage.
im having the store open each warranty box i get and activate the phone for me from now on.
Martin030908
Super Moderator
Well where have you been this whole discussion? :icon_eek:No, you're still not getting it. The phones have been returned by customers whose phone didn't qualify for a CLNR - cracked screens, water or moisture damage, etc. were never covered under CLNR. Until now VZW would swallow the charge by the warehouse refurbishing them, but now VZW is going to enforce the return policy. The refurbisher was promised phones that can be certified as CLNR by VZW, the phones were returned and VZW was absorbing the cost, now the consumer who didn't disclose those facts and return the phone will be rightfully charged for the device they returned. Asurion insurance is for those devices with the water damage and cracked screens.
... and basically the refurbisher has been screwing VZW for a while now... VZW is finally passing it onto us
Obviously I wasn't getting it hence the long drawn out request for explanation from me to those who knew what was going on.
... the situation makes sense... but I still don't see how VZW can allow a customer to get charged because of scratches of a predetermined length constituting abuse. But I'm over the whole discussion at this point.
Ummm, I was at work all day? No internet usage except for the sites we can use, and no cell phones. That means I'm not able to get on during the day. Maybe you can call my employer to change the rule? I'm let into the discussion but I can also tell you that VAtothe0 does know what he's talking about and did try to explain it and has been a personal friend of mine for many years.Well where have you been this whole discussion? :icon_eek:No, you're still not getting it. The phones have been returned by customers whose phone didn't qualify for a CLNR - cracked screens, water or moisture damage, etc. were never covered under CLNR. Until now VZW would swallow the charge by the warehouse refurbishing them, but now VZW is going to enforce the return policy. The refurbisher was promised phones that can be certified as CLNR by VZW, the phones were returned and VZW was absorbing the cost, now the consumer who didn't disclose those facts and return the phone will be rightfully charged for the device they returned. Asurion insurance is for those devices with the water damage and cracked screens.... and basically the refurbisher has been screwing VZW for a while now... VZW is finally passing it onto us
Obviously I wasn't getting it hence the long drawn out request for explanation from me to those who knew what was going on.
... the situation makes sense... but I still don't see how VZW can allow a customer to get charged because of scratches of a predetermined length constituting abuse. But I'm over the whole discussion at this point.
Moldavo - I didn't see your thread, but I would like to nominate you for the News Team.
Well where have you been this whole discussion? :icon_eek:No, you're still not getting it. The phones have been returned by customers whose phone didn't qualify for a CLNR - cracked screens, water or moisture damage, etc. were never covered under CLNR. Until now VZW would swallow the charge by the warehouse refurbishing them, but now VZW is going to enforce the return policy. The refurbisher was promised phones that can be certified as CLNR by VZW, the phones were returned and VZW was absorbing the cost, now the consumer who didn't disclose those facts and return the phone will be rightfully charged for the device they returned. Asurion insurance is for those devices with the water damage and cracked screens.... and basically the refurbisher has been screwing VZW for a while now... VZW is finally passing it onto us
Obviously I wasn't getting it hence the long drawn out request for explanation from me to those who knew what was going on.
... the situation makes sense... but I still don't see how VZW can allow a customer to get charged because of scratches of a predetermined length constituting abuse. But I'm over the whole discussion at this point.
I think at this point VZW has to cater to the demand of the refurbishing warehouse or they'll have a supply disruption cuz of switching refurbishers
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Martin030908
Super Moderator
Well your friend got in a huff over nothing. I clearly didn't understand and asked for clarification. onsht1kll was able to, you were able to, why couldn't he? Never said he didn't know, just asked for clarification on certain points, which I highlighted. I understood it was standards for VZW shipping out... but I wanted to know why it was being passed onto the customer if it was a standard VZW was held to. Only you and onsht1kll gave me that answer.
Last edited:
JusticeIsServed
New Member
jaycemiskel
Active Member
No, you're still not getting it. The phones have been returned by customers whose phone didn't qualify for a CLNR - cracked screens, water or moisture damage, etc. were never covered under CLNR. Until now VZW would swallow the charge by the warehouse refurbishing them, but now VZW is going to enforce the return policy. The refurbisher was promised phones that can be certified as CLNR by VZW, the phones were returned and VZW was absorbing the cost, now the consumer who didn't disclose those facts and return the phone will be rightfully charged for the device they returned. Asurion insurance is for those devices with the water damage and cracked screens.
... and basically the refurbisher has been screwing VZW for a while now... VZW is finally passing it onto us
This makes sense. Not sure why it wasn't explained like this sooner lol.
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jengas kahn
Member
so the phone basically has to have nothing wrong with it in order to be returned.
i've never scratched anything on my phone, never dropped it, never dropped it in water, or been rough with it at all. but sooner or later something goes on it. the power button stops working, the headphone jack or the usb port starts getting loose... now i have to start paying 300$ to get another POS replacement that's eventually going to break anyway?
i've never scratched anything on my phone, never dropped it, never dropped it in water, or been rough with it at all. but sooner or later something goes on it. the power button stops working, the headphone jack or the usb port starts getting loose... now i have to start paying 300$ to get another POS replacement that's eventually going to break anyway?
I believe they should give you the option like other companies do for other products, we can take it back but if it's deemed not our fault, you have the option of just having them ship their device back to you instead of eating a $300 bill. My boots were like this, if the craftsmanship was the reason for the failure they replaced free of charge, if not, I got my boots back in the mail with the option to repurchase, end story.
Their should always be an option.
Their should always be an option.