VZW Rep/General Account Questions only.

[jimmyco2008]

Well only one phone in the fam goes over 1GB per month so I see an upgrade I suppose. Thanks again.

 

[gsu_golfer]

You don't have to stick with 3G. They just won't subsidize an upgrade if you want to keep unlimited data. You have to make a choice to pay a lot up front, or choke your data down to a point where 4G is almost useless. Or pay highway robbery for overages. I average 10 gig/month on my Razr Maxx without tethering at all.I would not, in any stretch of the imagination, save money with a tiered plan. But I'm not everyone. Some might be able to make it work for them. You can grab a Razr Maxx off Swappa.com for under $500.

You're certainly not everyone. The majority of people will never exceed 2GB. Does that mean it's good for the consumer that the change to 2GB from unlimited was made? Not at all. But it's not worth an extra ~$15 a month (assuming $350 subsidy over two years).

 

[FoxKat]

Thanks for the replies, very valuable info!

You're saying I have to stick with 3G? Or get a 4G but still demand a maintainence of unlimited data?

You don't have to stick with 3G. They just won't subsidize an upgrade if you want to keep unlimited data. You have to make a choice to pay a lot up front, or choke your data down to a point where 4G is almost useless. Or pay highway robbery for overages. I average 10 gig/month on my Razr Maxx without tethering at all.I would not, in any stretch of the imagination, save money with a tiered plan. But I'm not everyone. Some might be able to make it work for them. You can grab a Razr Maxx off Swappa.com for under $500.

I agree completely with Barkelyfan that they won't subsidize an "upgrade" in the pure sense of the word, however they often provide CLNR (Certified Like New Replacement) phones to people whose phones have since crapped out, and that's not considered a "subsidized upgrade". It falls under "quasi-warranty", based on the "fitness for a particular purpose". This is an implied warranty and can be used by the manufacturer or service provider to push a replacement through. The cost to them is minimal and easily justified against the potential lost revenue of losing the contract. It does NOT have to impact the plan you are on, nor does it require you to sign a new contract for an extension of terms in most cases (which is why it's considered a "warranty" replacement, not an "upgrade").

There are plenty of "incentive" dollars available to supervisors to "assign" to the transaction at their discretion, just based on your usage and payment history, and these incentive dollars are not tied to any upgrade or plan replacement.

 

[Caesars]

IMHO and uneducated guess, I assume they're pushing 4g because when the try to buy more spectrum, they need to be able to justify the purchase.

 

[jimmyco2008]

And too eventually they will shut down the 800Mhz and 1900Mhz (3G EvDo and 1x RTT respectively) networks that are handling our 4G phones calls and texts, they'll replace it with VoLTE.

Obviously they can't do that when even 20% of customers are using the 3G and 2G network five years down the road.

 

[azle]

Quick question, History with Verizone MiFi for a year or more have an Verizone acct. we just got three Maxx phones, we moved our cells from AT&T. I have tried to access the NFL and My Verizon on our phones with no luck. It says username and password incorrect also tells us it does not recognize our phones, any advise is greatly appreciated.
Thank you
Azle

 

[jimmyco2008]

This isn't the right place for that question, but unless there's an update available for those apps, you're SOL, Verizon apps are nutorious for not working...

 

[TisMyDroid]

Quick question, History with Verizone MiFi for a year or more have an Verizone acct. we just got three Maxx phones, we moved our cells from AT&T. I have tried to access the NFL and My Verizon on our phones with no luck. It says username and password incorrect also tells us it does not recognize our phones, any advise is greatly appreciated.
Thank you
Azle

The problem may only be that it does not recognize your phones. Both NFL and my Verizon should work. You may try to call verizon. They might be able to trouble shoot the problem for you, especially the recognizing phone part.

Sent from my DROID RAZR using Droid Forums

 

[gsxr06]

Question.

What is considered "physical damage" on a Verizon phone. My HTC Thunderbolt power button recently stopped working. A customer service rep at a Verizon Store said that physical damage is any water, liquid, or cracked screen and any other scratches that were 5mm or less. I have also read online the same as long as it is not water damage and as long as the ESN number is visible. Since the power button stopped working I have had to press hard with anything I could find in order to get the phone to turn on which has caused indents on the power button. The power button is approximately 5mm in length but the 'indents' on the power button are less that size. Verizon has said that they will replace the phone for free as long as there is no physical damange. Will these indents cause the phone to be considered having 'physical damange?' I also have insurance but I do not want to pay the deductble.

I do not want to call this a claim and send my phone in, only to find out my claim was denied because of the 'physical damage' and have to pay retail price for the phone. Any input would be greatly appreciated.

 

[TisMyDroid]

That the power button stopped working would be under the manufacturer's warranty and should be replace by verizon. I would take it into a verizon store, explain that the power button has not been working properly causing you to now have to use a hard object to get it to turn on. They really should replace it with no questions.

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[gsxr06]

That the power button stopped working would be under the manufacturer's warranty and should be replace by verizon. I would take it into a verizon store, explain that the power button has not been working properly causing you to now have to use a hard object to get it to turn on. They really should replace it with no questions.

Sent from my DROID RAZR using Droid Forums

I took it into a Verizon store and they wrote out a ticket but started saying stuff about they may reject it because of what Verizon defines as 'physical damage.' I also called Customer Service because the Rep at the store said if I called I could get a better understanding if they would reject it or not. But same deal because they said it was a 50/50 chance. But the first thing the lady asked me was if the screen was cracked and its not. I wish they would give me a guarantee that I wouldnt have to pay anything or if i could send the phone back once they sent it if they rejected my phone because of the 'physical damage'. Wish they would be a little more clear on whats physical damage.

 

[TisMyDroid]

I think once they get it to the "return warehouse," they check it for water damage and obvious physical damage and then it is forgotten... but I'm just guessing here.

If it were me, I would let them know that it should be obvious the phone has not incurred any physical damage by the condition of the rest of the phone and it would be quite impossible to cause damage to one tiny piece of the phone with no damage to the rest of the phone unless you were forced to use undue pressure because there was a hardware failure.

I do think that they always say "the no guarantee" part to protect themselves if there is obviously a cracked screen or water damage. They can't know those things for sure until they actually get the phone. I have had to send phones back and never had a problem. One time it took them months to find the phone I returned and they went through hoops to locate it but finally did. Now, I always get receipt proof that it was sent back in case it happens again.

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[lirpa704]

I've had problems with my droid razor recently dropping calls, not receiving texts, freezing up, etc... Verizon's response is it's the phone and not their network. When it clearly says "connection signal not available", I cant connect data frequently, lose signal constantly... Verizon should take more ownership of problems going on but instead they blame the motorola droid for being a bad phone. Why is it continued to be one of their most top phones for sale in stores then?!?! Frustrating!

 

[gsxr06]

I think once they get it to the "return warehouse," they check it for water damage and obvious physical damage and then it is forgotten... but I'm just guessing here.

If it were me, I would let them know that it should be obvious the phone has not incurred any physical damage by the condition of the rest of the phone and it would be quite impossible to cause damage to one tiny piece of the phone with no damage to the rest of the phone unless you were forced to use undue pressure because there was a hardware failure.

I do think that they always say "the no guarantee" part to protect themselves if there is obviously a cracked screen or water damage. They can't know those things for sure until they actually get the phone. I have had to send phones back and never had a problem. One time it took them months to find the phone I returned and they went through hoops to locate it but finally did. Now, I always get receipt proof that it was sent back in case it happens again.

Sent from my DROID RAZR using Droid Forums

The phone also has to be on the charger 24/7 and without a screen timeout because once the phone dies or screen timesout the power button must be used to turn it back on. And since that is the cause for my claim I think I have a valid arguement. What do you think?

 

[TisMyDroid]

I think you should have no problems unless there was obvious water damage or cracked screen or casing.

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