VZW Rep/General Account Questions only.

[gsxr06]

I think you should have no problems unless there was obvious water damage or cracked screen or casing.

Sent from my DROID RAZR using Droid Forums

Thanks!

 

[TisMyDroid]

Your welcome. And btw, welcome to the forum!

Here is a thread giving ideas on how to set another button as the power button. It is for the droid 2 but the apps probably work for the thunderbolt too.

http://www.droidforums.net/forum/droid-2-tech-issues/217442-power-button-stopped-working.html

Sent from my DROID RAZR using Droid Forums

 

[TisMyDroid]

I've had problems with my droid razor recently dropping calls, not receiving texts, freezing up, etc... Verizon's response is it's the phone and not their network. When it clearly says "connection signal not available", I cant connect data frequently, lose signal constantly... Verizon should take more ownership of problems going on but instead they blame the motorola droid for being a bad phone. Why is it continued to be one of their most top phones for sale in stores then?!?! Frustrating!

Hi lirpa! Welcome to the forums! Is this a recent problem or have you always had it with this phone? Does this happen no matter where you are or only in certain locations? Is there anything different you have done with your phone recently (updated to ICS, installed new apps, etc). Let is know and we might be able to pinpoint the problem. The Razr typically has done well for phone reception and data so we should be able to get you fixed unless it is a bad phone or tower issue.

Sent from my DROID RAZR using Droid Forums

 

[gsxr06]

I think once they get it to the "return warehouse," they check it for water damage and obvious physical damage and then it is forgotten... but I'm just guessing here.

If it were me, I would let them know that it should be obvious the phone has not incurred any physical damage by the condition of the rest of the phone and it would be quite impossible to cause damage to one tiny piece of the phone with no damage to the rest of the phone unless you were forced to use undue pressure because there was a hardware failure.

I do think that they always say "the no guarantee" part to protect themselves if there is obviously a cracked screen or water damage. They can't know those things for sure until they actually get the phone. I have had to send phones back and never had a problem. One time it took them months to find the phone I returned and they went through hoops to locate it but finally did. Now, I always get receipt proof that it was sent back in case it happens again.

Sent from my DROID RAZR using Droid Forums

If I send back the phone, since the power button doesnt work how will they judge the physical damage that way if the phone cant turn on?

 

[DaveRef]

I just replaced my OG Droid Incredible with a shiny, new SGSIII and kept my grandfathered unlimited data plan. My plan also includes an iPhone 4S with 2GB/mo, and 3 feature phones. One of the feature phones is on its last legs, and my stepdaughter would like to take over the DInc to replace her failing Samsung Intensity II. The question is, can we get data on this phone without giving up the grandfathered unlimited data on the SGSIII?

 

[millennumturtle]

i just received my first text message spam. is there anyway to stop this from happening?

 

[Raditude]

I had Verizon last year. As a college student, I receive a lump sum financial aid refund every few months. I was unable to pay the bill on time, and Verizon refused to work with me. I have been without a phone for several months. In January I'll be starting an internship. I need a reliable phone again (Verizon is the only provider that works in all the locations I frequent). Will I be able to get back on Verizon, or will they block me since I didn't pay my last bill?

 

[TisMyDroid]

i just received my first text message spam. is there anyway to stop this from happening?

It is an ad from an app you recently downloaded. Unfortunately it is how some app developers make some money to keep developing but receiving ads via text is not my idea of good advertising and, for me, a quick way to decide to not use the app. You can uninstall any recent apps you installed and reinstall one at a time to find out what the offending app is (the one once reinstalled gives you a spam text within his) or you can install airpush detector or addons detector to see if they can identify the offending app.

 

[TisMyDroid]

I had Verizon last year. As a college student, I receive a lump sum financial aid refund every few months. I was unable to pay the bill on time, and Verizon refused to work with me. I have been without a phone for several months. In January I'll be starting an internship. I need a reliable phone again (Verizon is the only provider that works in all the locations I frequent). Will I be able to get back on Verizon, or will they block me since I didn't pay my last bill?

It is hard to say, but you will have to pay your past due balance and probably any late fees that were acquired. It seems that once that is satisfied, then you should be able to. Another option would be to check out Walmart (as much as I don't like to support them but I digress). They have some sort of mobile phone service that uses Verizon's network.

 

[wvdroidman]

My thunderbolt keeps randomly rebooting itself. I did the complete reset,etc and it still occurs. My early upgrade is November but I was wanting to get the s3 or nexus now. Would verizon let me upgrade now instead of waiting til november since my phone is rebooting randomly?

 

[vatothe0]

My thunderbolt keeps randomly rebooting itself. I did the complete reset,etc and it still occurs. My early upgrade is November but I was wanting to get the s3 or nexus now. Would verizon let me upgrade now instead of waiting til november since my phone is rebooting randomly?

Absolutely. You can upgrade at full price any time.

 

[wvdroidman]

If I have to pay full price I will just pay for it on ebay or craigslist. I am willing to change my plan if they let me upgrade now.

 

[tjk629]

Does verizon still offer the unlimited $30 hotspot to LTE phones on the unlimited data plans? I was at my verizon and it's still listed as a feature I an add to my line. I thought verizon would have gotten rid of it to move people over to the shared plans. Is it still good, or just not taken down yet?

 

[vatothe0]

It's still on the website soo.......

 

[69copo]

WTF!?!? I went to get my daughter her birthday present yesterday and thought that I could use her 2year discount to get her a Maxx. Well I did then I got some disturbing news. When you get a new device you are forced to change your data plan from unlimited to some capped BS! I've been paying for an unlimited data plan just because I wanted to be grandfathered in. So the choice is change your plan, keep your device forever or pay full retail. I can't believe that VZW has just screwed me like that. Tell me why I shouldn't find another provider. I've just about had it!