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Warning $10 text unlimited plan is not unlimited.
- Thread starter J.P.
- Start date
That's the plan I have. I just checked and the unlimited text messaging is built in with unlimited picture/video.
Call Verizon back and get to a Supervisor or the Supervisor's Supervisor. I had somewhat of the same thing happen. I was changing my minutes on my plan and prior to the change I had unlimited texting period because I have a teenager. Well right after my bill cutoff I had to call Verizon on a different matter and the rep asked me how I was going to pay my bill. I was shocked and said like I always due, online, once I get it. He said Oh cuz did you know your bill was $4200.?? I was like WHAT?? He said yeah. Well after picking myself up off the floor I go through to several supervisors and it took several months to clear and the write offs get approved. Apparently when the rep that changed my minutes made the change, she did not transfer my additional options (including the unlimited texting) and thus all my daughters text msgs were charged. That was a nightmare.
So basically complain and climb the supervisor ladder until you get someone who is willing to help. If they did not tell you it was "partial" unlimited you may be able to get some of that written off. Its worth the try.
Thats my opinion.
So basically complain and climb the supervisor ladder until you get someone who is willing to help. If they did not tell you it was "partial" unlimited you may be able to get some of that written off. Its worth the try.
Thats my opinion.
I actually have the same plan with 3 lines and data on one(mine).I also had (before Droid & data)$5 250 text plan.When I went into the store to activate my Droid I asked and they said you still need a text plan (for my plan).I too have the 1400 F&F with 3 lines and data on one and now I have the 10 500.
littlerick
Member
so it's verizon's fault he didnt read or understand what plan he got?
Droidlicous
Member
actually any family plan it cost 30 for unlimited text to anyone and that covers up to 5 lines.. i got the 1400 plan
Sent from my Droid using Tapatalk
Sent from my Droid using Tapatalk
Yup, Original poster, you should have read what you were signing up for. (sorry if I sound like a smartass, I don't mean to)
The standard $20 text package is unlimited to VZW, and 500 out of network, it's been that way for years, literally.
Two things.
1). Regardless of what a rep says, ALWAYS re-check your plan after any changes have been made. If you do that, things like this don't happen. It's no different than checking your credit card statement every month to be sure that new $20 gym membership isn't really $50
2). Call VZW and explain the situation. It is your word against theirs but in most cases if you've paid your bill on time and this is the first or second time you've had a discrepancy with VZW, they'll credit you the charges.
Thats my $0.02
1). Regardless of what a rep says, ALWAYS re-check your plan after any changes have been made. If you do that, things like this don't happen. It's no different than checking your credit card statement every month to be sure that new $20 gym membership isn't really $50
2). Call VZW and explain the situation. It is your word against theirs but in most cases if you've paid your bill on time and this is the first or second time you've had a discrepancy with VZW, they'll credit you the charges.
Thats my $0.02