Ok, so the mini saga continues...
I take the phone to the store, formatted the SD card, did a factory reset, everything. Told them about the random reboots, and also about the call fading in and out. I thought it was just my girlfriend's BT in her Mini Cooper the other day, but she was talking to me and as I talked I would sound fine and then my voice would fade away to almost nothing and then come back a few seconds later. I though the issue was her BT setup, but yesterday I was on the phone and that person said the same thing, so now I know it was my phone.
So I take it back after a format and factory wipe and tell them I need a new one. Nice people at the store, but to authorize an exchange they need to have someone from sort sort of tech support department authorize it.
I explain everything I have done up to this point. The rep on the phone, refuses to talk to me directly, even after I and the in store rep asked no less than 4 times. He insists I check the battery. I tell him it was rebooting and acting up on both the stock battery and the extended battery. He asks me to hard wipe the phone, I tell him I just did that in the parking lot not 15 minutes ago. He has that stupid "I know better than you, even though I am just a monkey reading from a script" attitude. Sorta like calling DirecTV and the first thing the tech asks you is if it is plugged in. Duh. Maybe some people are that dumb, but when I walk in and describe the symptoms, mention the online research I have done, telling him I went into the bootloader and did a hard reset, etc... you would think that perhaps I know a bit about the phone and how it works, right?
So I tell him I JUST DID A RESET, and he says we need to do it again. So we do. Then he wants us to sit there and see if it randomnly reboots or if that fixed it. I am like, WTF? it is an intermittent issue, it could happen in 15 minutes, or it could be tomorrow, and the solution cannot be that every morning I wake up and do a hard reset, spend another hour setting up my phone, etc...
He won't authorize a return, so the only thing that can do is swap out my SIM card.
The guys at the store were kinda taken aback as well, they could see how pissed I was getting. They went in and noted on my account that if I have any problems with the phone, that the store manager promised to have my phone exchanged, so all I have to do is see if it acts up again, and then call *611 or whatever...
I love the phone, but VZW customer service is taking a nose dive lately...
