And what if I return my phone without reading the whole contact only to find out that I can't get it back and I have to pay full price? I know everyone should read their contracts but I am sure some don't, I don't think it is fair to keep the device, it isn't right
Sent from where the mountains meet the desert
How is it Verizon's fault if people don't read their contracts? Don't you think it's the consumer's fault for not looking over the terms and conditions in which they're agreeing to? I was a tech for Verizon and I've seen hundreds of people come in to the store and say "Well how was I supposed to know about that policy?" Well lady, you agreed to it when you were too lazy to read a few pages of important information and just signed away.
I find it alarming and very sad that a majority of people feel entitled to special treatment ("Well can you just accept this return outside of 30 days as a courtesy? I didn't know about that policy") when the information they claim they weren't aware of was right in front of their faces at some point, yet they were too lazy or excited about their new device to skim through it.
Firewing, how is this "not right"?
Also, let me break down the contract thing. When you sign that contract, you are binding yourself to an agreement to use Verizon's service for the next 2 years. That's all. You are not binded to that specific model of phone or even the amount of minutes or texts you chose when the contract was signed, these things can be changed throughout the contract (although they will not subsidize another phone for you so you will pay full price for another model, and there are a few limitations to changing your plan multiple times in a month). The return policy not only lets you get reimbursed for the subsidized phone you purchased, but it voids your contract. But after those 14 days, that contract is set in stone and that phone cannot be returned. So imagine those 14 days ran up, and you decide to mail your phone back to Verizon because you don't want it anymore. First of all, who does this without first talking to a Customer Service Rep? "Oh, I don't like this phone/I dont want Verizon's service anymore, let me just ship back my phone because they will automatically assume that I want to return it and cancel my contract."
No, anyone with half a brain would first speak with someone and get some instructions as to where to ship the phone back to and what to include, and the CSR would then notate the account to show that a phone would be coming back to the warehouse. This would be about the time when the customer would be told by the CSR that their contract is already past its 14-day grace period and they can not ship back their device.
This is all common sense, isn't it?
Not in her court, or The Peoples Cour or even Judge Mathis' court. And no attorney will take it because it's small claims.