Got an email from Spigen last night through Amazon. They're sending me their redesigned tpu piece of the Neo Hybrid that's been verified to work with the Verizon variant.
Only question now is, will I have to cut out around the HRM again? Haha.
I'm actually using the Neo Hybrid again (can't remember if I already shared that). The cruzerlite case was a great fit, but tends to be a bit more slick after using the Neo with it's highly textured back.
It's really a nice case, and I'm glad that they've realized their mistake and are willing to make good on it. I was beginning to think they were just going to ignore my request and had almost decided that I wasn't going to buy any more of their products, but this has changed my mind for sure.