Galaxy S3 screen cracked by itself.... anyone else? Verizon..

[cybertec69]

*scratch resistant. Gorilla glass, like any glass, can still be scratched. It's just more difficult to scratch.

That's what I meant to say.

 

[liftedplane]

So you are telling us a phone that is dropped glass "face down" first and the GLASS breaks, that there is something wrong with the glass, for your information glass does break very easily. Gorilla glass is scratch proof, not shatter proof. And that goes fir any fortified glass. Reading most of the comments in here about the glass on their phones breaking by just placing their phone in their pocket, yea right. I dropped my S 3 a few times since day one, not one scratch or glass failure, just dropped it yesterday on my tiled kitchen floor and no issues. People need to realize that Samsung and all manufacturers do many stress tests before devices are put on the market for sale.

Not every phone is created equally. There might have been an issue with one batch of gorilla glass. That they aren't fessing up to. But to say yeah right it couldn't break like that is just wrong. Anything can have an issue during the manufacturing process

Sent from my frozenly delicious bionic.

 

[guidot]

FYI there is no place for personal attacks on Droidforums. You have been warned.

Sent from my Galaxy Nexus using Tapatalk 2

 

[DroidNOOB5]

Are you guys using screen protectors or no? And can anyone post pictures of their cracked screens? My screen protector is super scratched up (I don't even know why, I don't put it with keys or anything) already so I don't wanna take it off for fear it'll accelerate my screen cracking. I dropped my Thunderbolt face down often, usually from the car or the airplane and it was a trooper... wish I had faith in the S3 like that.

I have a stealth screen protector and at the time an otterbox commuter ... I feared the tight commuter was too tight and caused the pressure like crack under the glass, so i since switched to a Body Glove case.. No drop EVER! :blink:

 

[Sputnik9]

Same thing with verizon and my situation

Well I went to a Verizon store and was told it wouldn't be covered. They said any cracked screens are considered customer abuse. I explained that I didn't drop it or any other thing that the screen just cracked. The rep said there was nothing he could do. I asked to speak to a manager and the rep said the Regional Manager was in the back. I asked to speak to him and the rep went in the back and came back a few minutes later and said the Regional Manager was busy and couldn't talk to me for at least an hour or two. I was shocked. Then the rep said I could get insurance and call after 24 hours to file a claim, but it was going to cost me $6.95 a month plus $100 deductible. He said I could go the the BJ's Club around the corner and ask for Jose the Manager there and see if he could swap it.

So I went and asked for Jose and the rep there said he was on break. So I explained the situation again and was told the same thing. They wouldn't do anything for me since the screen being cracked meant abuse. The screen itself has one hairline crack from the home button to the top of the phone with a few more smaller cracks which have developed on the edges of the phone. He said there were no reported issues with the phone. I asked him when Jose the manager was coming back and he called him on his cell. Then after telling him the issue the rep hands me the phone and says he wants to talk to you. I got on the phone and Jose said that there was nothing he or anyone else could do for me. Now that's two managers one a general manager and the other a regional manager that didn't even have the time to talk to a customer of 10 years. I can't believe they wouldn't even show their faces....

I then asked the rep if there was anything he suggested I do and he gave me the phone number for Samsung and said try calling them. He also said he could put the insurance on the phone since I only had it for 12 days. I told him to add it. I asked if I could return the phone and he said I have until 9pm tomorrow to return it, but if it was damaged they would charge me $749 plus the $50 restocking fee. He said my best bet is to file a insurance claim after 24 hours.

I am at a loss for words. I wish I never purchased this phone... I'm going to call Samsung tomorrow and maybe Verizon Corporate. If that doesn't work, then I'll have no choice but to file the insurance claim.

This is exactly what happened to me. Verizon would not exchange it because there were no known manufacturer's defects listed on Samsungs website. This is absurd. I presented them with about 40 pages of complaints to back my story up. Didn't matter. Will have to file an insurance claim. I am going to contact Samsung today but I'm not hopeful. I have the Blue phone with a screen protector and in a case - which Verizon installed for me. Again, only had the phone for 7 hours before it cracked. My phone did get pretty hot on the charger and when I took it off - after about 3 hrs - I believe it cooled down and then cracked. Mine is cracked all the way from the home button and and spiders up the screen.

 

[wvdroidman]

As much as I want the s3 maybe I should get the nexus because it will be in my pocket all day at work and I downy want it ruined. Or won't that be a problem

 

[bsweetness]

As much as I want the s3 maybe I should get the nexus because it will be in my pocket all day at work and I downy want it ruined. Or won't that be a problem

Again, these cracked screens are the exception to the rule. If this was a widespread problem, you'd definitely hear more about it from the 20 million plus people who have bought the phone around the world. I'm not saying that those who have posted here haven't had issues with the screen, but what they're experiencing isn't what the overwhelming majority of people are experiencing. You should definitely buy the phone you want, but this issue - which seems to be quite limited, perhaps to a particularly run of phones - shouldn't be one of the main deciding factors. Hundreds of people, if not thousands of people, die from pain medicine every year, but is that going to stop you from taking a Tylenol when you have a headache?

 

[huskur]

Again, these cracked screens are the exception to the rule. If this was a widespread problem, you'd definitely hear more about it from the 20 million plus people who have bought the phone around the world. I'm not saying that those who have posted here haven't had issues with the screen, but what they're experiencing isn't what the overwhelming majority of people are experiencing. You should definitely buy the phone you want, but this issue - which seems to be quite limited, perhaps to a particularly run of phones - shouldn't be one of the main deciding factors. Hundreds of people, if not thousands of people, die from pain medicine every year, but is that going to stop you from taking a Tylenol when you have a headache?

Good analogy. Also, the SG3 number sold is over 30 million!!!

 

[wvdroidman]

Now hopefully they will let me early upgrade to the S3

 

[wvdroidman]

Do you think they will let me early upgrade to the s3?

 

[k1ngr4t]

Do you think they will let me early upgrade to the s3?

Doubtful, still too soon, but... you never know.

 

[ih8iphones]

Good analogy. Also, the SG3 number sold is over 30 million!!!

They sold 30 million in 5yrs includeing s1 ,s2 ,and s3 plus galaxy note put together.apple sold 30million in 3 months on one device.

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[bsweetness]

They sold 30 million in 5yrs includeing s1 ,s2 ,and s3 plus galaxy note put together.apple sold 30million in 3 months on one device.

Sent from my R800at using Tapatalk 2

What? The Galaxy S3 alone has sold over 20 million since launch, and it's projected to be over 30 million by the end of the year.

 

[ih8iphones]

What? The Galaxy S3 alone has sold over 20 million since launch, and it's projected to be over 30 million by the end of the year.

Its false statistics i work at frys part time there was 75 percent of returns item on the s3 so dont fool your self specially when apple is gonna shut it down lol

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[ih8iphones]

There is alot of the s3 for sale on ebay and craigslist they are calling it a virus so bad they are selling it below market value , at frys they are giveing it away.

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