Called Verizon today about reboot issues...they are sending me another phone. Didn't start rebooting until after the update. The weird thing I noticed was when I did a hard reset but downloaded programs stayed on the phone. The programs weren't on the SD card so I don't see how they would stay unless the hard reset isn't working as it should.
Sent from my ADR6400L using Tapatalk
Your apps automatically reinstall when you do a factory data reset.
There is no reason to replace these phones. It is very easy to revert to the old radio if that is your issue. It's not a problem with the phone... And it would suck to get a refurbished phone for no reason. Sadly that's about all they can do over the phone.