Hi guys, just wanted to give a brief update. I ordered the Droid Suede Jacket - Droid Sleeve - Droid Case - Slim Droid Case - Droid Pouch - Droid Soft Case - Ultrasuede - WaterField Designs Droid Suede Jacket and received it today. It arrived quickly. It was sent out on Thursday and I received an email from Gary, who I assume is the owner, thanking me for my order and asking how I heard about them. In the package he also included a handwritten note. So far, top notch customer service. The jacket itself was just what I was looking for. Thin and well constructed. Its neither too tight nor too loose and the Droid fights just right into it. So, I'm happy with it.
Now to the crticisms. I also ordered a wallet with the droid jacket and upon receiving the package today, I found it was not included. I've fired off an email to Gary and we'll see if the stellar customer service holds true. Also, prior to ordering I had expressed my displeasure at the shipping charges. Look a few pages back if you're that interested. So just for kicks I weighed the droid jacket in its packaging along with the packing slip. It came in at .5 oz. That's right, not even a full ounce! So for them to charge $7 for ground or $10 priority mail shipping, is exorbitant to say the least. Heck they could ship it in a padded mailer for a couple of bucks! Now I know some say that the product itself probably costs more to produce than $9 but so what? Charge more for the product then and charge me a fair cost for shipping. They use USPS boxes anyway so I don't know where their increased shipping costs are being incurred to justify the price. There was not padding either, just the product in a plastic sleeve and the packing slip loose in the box.
So, in summation, all of this reminds me of those eBay sellers who charge a really low price for their products and make it up in really high shipping costs. Just leaves a bad taste in my mouth ya know? I'm sure that at their current shipping rate many people who want to boy just a Droid jacket will look else where because of the shipping cost.
EDIT: I ordered the one without the pocket.
Now to the crticisms. I also ordered a wallet with the droid jacket and upon receiving the package today, I found it was not included. I've fired off an email to Gary and we'll see if the stellar customer service holds true. Also, prior to ordering I had expressed my displeasure at the shipping charges. Look a few pages back if you're that interested. So just for kicks I weighed the droid jacket in its packaging along with the packing slip. It came in at .5 oz. That's right, not even a full ounce! So for them to charge $7 for ground or $10 priority mail shipping, is exorbitant to say the least. Heck they could ship it in a padded mailer for a couple of bucks! Now I know some say that the product itself probably costs more to produce than $9 but so what? Charge more for the product then and charge me a fair cost for shipping. They use USPS boxes anyway so I don't know where their increased shipping costs are being incurred to justify the price. There was not padding either, just the product in a plastic sleeve and the packing slip loose in the box.
So, in summation, all of this reminds me of those eBay sellers who charge a really low price for their products and make it up in really high shipping costs. Just leaves a bad taste in my mouth ya know? I'm sure that at their current shipping rate many people who want to boy just a Droid jacket will look else where because of the shipping cost.
EDIT: I ordered the one without the pocket.