Stuck on 1X? How to get 3G back

[camaroguy41208]

Just follow what it says to do in the very first post of this thread. It works great.

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Only works in some regions unfortunately.

Alan

Ahhh... I see. That sucks...

You've been...... Thunderstruck!

 

[jawa6969]

Per Verizons twitter: We have determined cause of 4G LTE issue & are working with major vendors to restore connections. Details as they come.

 

[Vulcan1600]

ha I was wondering when the lawyer comparisons would start.

I didn't "demand" credit. I called to ask when they expected the network to be back up and the first rep said no idea, I asked to talk to someone who would know, the second one told me it was a nationwide issue and offered me the credit.

I either haven't had service at all (as in, no network connection whatsoever) or I have had very limited (as in, not the service I contracted for) for the entire day so far. I'm guessing that's why they offered me the entire day's worth of credit. I don't bill by the day, so you're right, if I showed up late for an appointment, I wouldn't give you a discount on a full days worth of work. Regardless of whether I was late or on time, I would still only charge you for the time I actually spent with you or working on your case, documented down to minute increments.

Not that how I bill is in any way relevant to this thread at all, I just want to point out that was an apples to oranges comparison. People are frustrated and wondering what the word is from verizon, and I tried to provide the information I had just received from them. I thought that was the point of forums...

Sorry if you took that as a shot against you or your profession. I used to work for VZW and fielded these kinds of calls in the past. If an issue has just started (in this case approximate 8:30 a.m. eastern time), when you spoke to the first rep there's a good chance this wasn't a known issue at the time. Once the information is found, the reps have ways of checking for outages and things either in an email or what they call InfoManager. Another thing, this 3G outage is only affecting 4G users or 4G phones, in this case it's affecting our Thunderbolts. I've spoken via text to several VZW employees about this and trust me, it's widely documented, and no rep should be saying there's no reported issue. If so, you probably spoke to someone at Sprint or AT&T When I worked for VZW I was always the leader or amongst the leader in the least amount of credits handed out per month in my team and call center. I would not have been actively offering a days credit to anyone if I was in the seat fielding calls today. Again, things do happen. Maybe I was comparing apples to oranges, and in your case you mentioned your profession. If you were a beautician or deli manager, or whatever I'd have used a different comparison. Nothing personal.

 

[DroidStang]

Today would not be a good day to buy a thunderbol, for that matter, not a good day to activate a new Verizon phone

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[Vulcan1600]

has anyone tested whether or not a phone will activate under the current situation?

Doubt it. Last outage they couldn't.

No, you need at least 3G to activate it. You might be able to have someone manually walk you through programming. I don't know if it works with the TB or not since it's a SIM.

 

[DroidStang]

LOL the outage started for me at 5am in NC

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[DroidStang]

Here/s a question, why reverse the##778# if there is no 4G in my area yet? Would using that eRPD setting give me any advantage since no 4G in Raleigh

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[corletta]

Same thing in SF, ca - 1X no matter what I do...

 

[Backnblack]

Same thing in SF, ca - 1X no matter what I do...

Some areas 3G works on the TB, Some it doesn't.
Nothing you can do.....

 

[brad r]

Here/s a question, why reverse the##778# if there is no 4G in my area yet? Would using that eRPD setting give me any advantage since no 4G in Raleigh

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I haven't tried it, but can you still talk and surf simultaneously on the "other" 3G network? I think the Tbolt is the only phone that allows it on Verizon, so maybe it has something to do with using a different 3G network.

 

[Larry_ThaGr81]

Lol!

I feel a whole lot better knowing that it's at least country wide and not just me. I've been stuck at 1X since April 26 @ sometime, I was asleep when it happened. I'm with Backnblack, I'll stick it out. But it's funny how some big wig in VZW claimed that they haven't hit any serious speed bumps and that the LTE transition was going smoother than expected. Now look at the network, can't even get 3G.

 

[Backnblack]

I'm sure there will be a load of users asking for a credit.....

 

[DroidStang]

Well I am on a call now with my blackberry, typing this, so to me nothing different?

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[phillyphill39]

I'm sure there will be a load of users asking for a credit.....

already asked dancedroid

jk, hopefully it gets fixed soon.

 

[Jeyman]

lol at $30 a month its $1 a day. If they get it back up who cares. Im just happy that you guys found a way to get 3g working. stinks that my TV streams are not working as well but I can live a day.