Well, for what it's worth, here is my email to the west regional manager:
Dear Ms. Erwin,
I realize I am probably a small fish in the sea as far as Verizon is concerned, but I have been a loyal Verizon customer for over 7 years, including currently having 5 lines on my account, all with expensive data plans. In fact, your company's answering system tells me I'm a valued customer every time I call, I'm sure mostly due to the $3,500+ I pay to you every year. So I feel like I should let you know that I am extremely unhappy with the way your company has handled the launch of the Galaxy Nexus.
In case you don't do a lot of reading, please look at this link:
How Verizon Wireless Is Alienating The High-Income, Tech-Savvy Consumer It Worked So Hard to Attract | DigitalNext: A Blog on Emerging Media and Technology - Advertising Age
The writer expresses my feelings very well. I have been holding on to an upgrade for the sole purpose of getting this phone, and though it will not be the end of the world if I were to not get it, this whole situation is straining my loyalty to the limit. Especially when I read something such as this:
Galaxy Nexus Delayed Due To Verizon Violating Spectrum Rules In Google Negotiation? | TalkAndroid.com
After all of this waiting and speculation, with nary a word of explanation or information from Verizon - with the exception that it definitely is going to be on Verizon and that it would be out by the end of the year - well, this may well be enough to strain my loyalty to the limit. As difficult as it would be to switch carriers, I could easily switch my service to a competitor and switch my other lines as they expire. And as I'm sure you are well aware, regaining a customer's trust and loyalty is far more difficult than keeping it.
A little bit of information can go a long way. If the Google Wallet/Isis issue is the reason behind this, be aware that this choice should ultimatley be left to the customer. If your service, when you decide to finally launch it, is superior to Google Wallet, then I will, as most customers, choose your service over Google's. In any case, this does not make Verizon look very good to the crowd that has waited anxiously for this phone.
I hope I hear some information back from you regarding this issue, as to what is causing this delay and when we can expect to be able to GIVE YOU OUR MONEY for a phone you have stated will launch before the end of this year. If not, you may strain my loyalty to the point of switching to a competitor with an inferior network, since the quality of the network is only one consideration when choosing a carrier.
Thank you for your time.
Sincerely,
Dear Ms. Erwin,
I realize I am probably a small fish in the sea as far as Verizon is concerned, but I have been a loyal Verizon customer for over 7 years, including currently having 5 lines on my account, all with expensive data plans. In fact, your company's answering system tells me I'm a valued customer every time I call, I'm sure mostly due to the $3,500+ I pay to you every year. So I feel like I should let you know that I am extremely unhappy with the way your company has handled the launch of the Galaxy Nexus.
In case you don't do a lot of reading, please look at this link:
How Verizon Wireless Is Alienating The High-Income, Tech-Savvy Consumer It Worked So Hard to Attract | DigitalNext: A Blog on Emerging Media and Technology - Advertising Age
The writer expresses my feelings very well. I have been holding on to an upgrade for the sole purpose of getting this phone, and though it will not be the end of the world if I were to not get it, this whole situation is straining my loyalty to the limit. Especially when I read something such as this:
Galaxy Nexus Delayed Due To Verizon Violating Spectrum Rules In Google Negotiation? | TalkAndroid.com
After all of this waiting and speculation, with nary a word of explanation or information from Verizon - with the exception that it definitely is going to be on Verizon and that it would be out by the end of the year - well, this may well be enough to strain my loyalty to the limit. As difficult as it would be to switch carriers, I could easily switch my service to a competitor and switch my other lines as they expire. And as I'm sure you are well aware, regaining a customer's trust and loyalty is far more difficult than keeping it.
A little bit of information can go a long way. If the Google Wallet/Isis issue is the reason behind this, be aware that this choice should ultimatley be left to the customer. If your service, when you decide to finally launch it, is superior to Google Wallet, then I will, as most customers, choose your service over Google's. In any case, this does not make Verizon look very good to the crowd that has waited anxiously for this phone.
I hope I hear some information back from you regarding this issue, as to what is causing this delay and when we can expect to be able to GIVE YOU OUR MONEY for a phone you have stated will launch before the end of this year. If not, you may strain my loyalty to the point of switching to a competitor with an inferior network, since the quality of the network is only one consideration when choosing a carrier.
Thank you for your time.
Sincerely,
:blink: