Good afternoon,
I have been a loyal customer for about 8 years and have loved the coverage of Verizon's service. However, I am deeply disappointed on how Verizon is handling the Galaxy Nexus. It has been released everywhere except the US(excluding Canada I believe they are getting it today or tomorrow). Verizon has said "by the end of this year" but we as customers want some clarity, a simple date is all we are asking for. The Galaxy Nexus was announced almost a month ago and still no word from Verizon on a date? This is the phone I want, I am not going to buy another Android device from Verizon unless it's the Galaxy Nexus. Not a RAZR, nor a Rezound, nor an iPhone 4S. Today is the first time in 8 years I've ever considered leaving Verizon because they pass up on some of the best phones until now and then leave the customers in the dark about one of the greatest devices you are going to have. I'd really like to stay with Verizon but if they don't give a date or make some sort of public announcement in regards to the Galaxy Nexus and acknowledge their customers then I feel I'm going to have to bring my business elsewhere. Please don't take this as a threat but as a fact. I'm not the only person who feels this way as I'm sure I'm speaking for a majority of Verizon customers as I've seen Samsung's, Google's and Verizon's facebook and Twitter pages with customers voicing their feelings and still haven't been acknowledged. I personally take that as a slap in the face as does everyone else who wants this phone and almost feels forced to either buy another device or stay with the one they have that is outdated. I'd appreciate some feedback when you have time and will be anxiously awaiting for a reply. Help us help Verizon not lose their spot in #1 for coverage and customer service. We just want to be heard.
Thank you for you time and I hope to hear back from you.
Loyal customer of 8 years,
David Mingrone