This is what went wrong in my mind.
1 Bad communication on all parts. Verizon most likely just sent a mass email, but they could have forced a reply and made a automatic checklist for each retail store. Apparently not too many stores got this so its probably this best buys communication problems.
2. bad managing and the person who sold the phone messed up as well. He manually put it 999999 really!?!? I worked in retail as a cashier this summer and a few things confilct with this. The cashier had to be trained and working there for a while. You dont start off working in phones and knowing where they are placed in the back rooms. He had to know the sim cards... everything. He was aware of what he was doing. from my experience, when an item was not working in a system or was a high price, a manager would come over and confirm it. The manager probably put the 99999s in.
3. (ill keep it shorter now) BB went through it all wrong. They should not have given complete bs to the customer.
they should have said the truth and that jobs were at stake.
I feel bad for the manager on duty and the cashier. One small mistake