I would love to have the phone number in that letter and speak to this jack-off personally. Specifically asking him if he's ever heard of the Nexus on his network. It would be great to say something along the lines of "Why do the RAZR, Rezound, and Nexus have locked bootloaders?" to which he might reply with this garbage statement, at which time you could clarify that you neglected to mention that the Nexus IS unlocked...then play a sound-bite of crickets in the background as he tries to offer up credibility to his bogus reasons he JUST stated 30 seconds prior. Give me his number please ;-)