I couldnt find it either for the longest time..all i did was go to verizonwireless.com ( i didnt log in) and put the Razr into my cart and went to the page where you select your plan (minutes/text/data/ect) then clicked next and i saw "chat now" in the right hand corner then i clicked that and bam. Ill say that i did try this for the past few days and it was not there, but today it was..pretty random but hope this helps