VZW Rep/General Account Questions only.

[vzwtek]

I have a question: I have just received my new Droid X about two weeks ago. When I made my first phone call, I noticed a buzzing sounds like the speaker was blown. I thought maybe the buzzing would go away but has not and it is really bothering and annoying. Here is the question part, I would like to exchange the phone for a new one because of the buzzing...would this be considered a reasonable issue for a warranty exchange? Thank You!

Its within the 30 days for Worry free guarantee, but if you dont want to wait, i would suggest taking a CLNR. But if you have to have a new one, call customer care, they will send the new one, and you will have to deal with the buzzing for 3 to 4 weeks, or you could get a clnr in 2 days. Neither affect WFG.

 

[vzwtek]

the physical keyboard on my moto droid has some keys that don't work.. I brought it back for replacement at the store to find no Droids available and none in the warehouse. Replacement options are the LG Ally, Moto Devour, and HTC Eris... I phoned Asurion (the insurance provider) and they verified they phone choices... I am on a waiting list for a refurb Moto Droid

Call technical support, they have a different warehouse they pull replacements from. The in store teams pull for a centralized warehouse. Whereas tech support can pull from both. Call technical support, something the stores dont do for whatever reason.

 

[Lorelai]

Quick question... I just upgraded the last phone on my plan to the Droid X (already upgraded the other lines separately)...shipping by 8/31...fingers crossed for earlier!. Will Verizon charge me now or wait until the phone ships? Can't check the bank website right now and was just curious. Thanks!

 

[Linux_Fan]

the physical keyboard on my moto droid has some keys that don't work.. I brought it back for replacement at the store to find no Droids available and none in the warehouse. Replacement options are the LG Ally, Moto Devour, and HTC Eris... I phoned Asurion (the insurance provider) and they verified they phone choices... I am on a waiting list for a refurb Moto Droid

Call technical support, they have a different warehouse they pull replacements from. The in store teams pull for a centralized warehouse. Whereas tech support can pull from both. Call technical support, something the stores dont do for whatever reason.

Thanks I actually called back customer service today and they put me though to technical support after seeing the notes that were written on my file. I have a "like new" Droid on its way. Thanks again

 

[vzwtek]

Quick question... I just upgraded the last phone on my plan to the Droid X (already upgraded the other lines separately)...shipping by 8/31...fingers crossed for earlier!. Will Verizon charge me now or wait until the phone ships? Can't check the bank website right now and was just curious. Thanks!

They usually charge you now..... Which means the charge will show up in 3 to 4 days. The device is shipped at the time the warehouse gets replenished. The system has to recieve a transaction before it is batched to deliver the product.

 

[vzwtek]

the physical keyboard on my moto droid has some keys that don't work.. I brought it back for replacement at the store to find no Droids available and none in the warehouse. Replacement options are the LG Ally, Moto Devour, and HTC Eris... I phoned Asurion (the insurance provider) and they verified they phone choices... I am on a waiting list for a refurb Moto Droid

Call technical support, they have a different warehouse they pull replacements from. The in store teams pull for a centralized warehouse. Whereas tech support can pull from both. Call technical support, something the stores dont do for whatever reason.

Thanks I actually called back customer service today and they put me though to technical support after seeing the notes that were written on my file. I have a "like new" Droid on its way. Thanks again

Not a problem!!! Hit me up if you need anything else.

 

[Evare]

My question is, if I had an account that was closed (and still owe money on it) that had my Droid on it, am I able add a line to another account and use my Droid?

 

[Ice_Cold]

No you droids ESN is blacklisted until the you pay the account up

 

[yellar]

I switched phones and they want me to send the first phone back. Right now they have the charge on my account for both phones. If I don't send the first phone back will they up the charge to retail price? How long do I have its 10 days isn't it to send the one back?

 

[joker402]

If they don't get the phone back its full retail and they black list the esn and yea its ten says but if they get the phone back with in 90 I belive they credit it back. Just sent it back they provide a return label.

 

[yellar]

If they don't get the phone back its full retail and they black list the esn and yea its ten says but if they get the phone back with in 90 I belive they credit it back. Just sent it back they provide a return label.

Ok that's what I was thinking. I already got it boxed and ready to ship. Thanks

 

[ilikemoneygreen]

I called Tech support today to find out what kind of fixes I could get for my Droid 1 which was locking up during phone calls. The tech said one of the phones on our plan was available for an early upgrade, so I went with the Droid 2. Only problem is the phone that was upgraded is not a smartphone. and the tech said I have to switch that number to the Droid 2 to prevent the full price from being charged.

How do I go about activating it, and then deactivating it so that I can put the Droid 1 number on it, without being charged the full price of a Droid 2?

This question is perfect for http://www.droidforums.net/forum/droid-general-discussions/17909-vzw-rep-general-account-questions-only.html

These guys work for vz and are very knowledgeable.

 

[Graywolfscv]

I called Tech support today to find out what kind of fixes I could get for my Droid 1 which was locking up during phone calls. The tech said one of the phones on our plan was available for an early upgrade, so I went with the Droid 2. Only problem is the phone that was upgraded is not a smartphone. and the tech said I have to switch that number to the Droid 2 to prevent the full price from being charged.

How do I go about activating it, and then deactivating it so that I can put the Droid 1 number on it, without being charged the full price of a Droid 2?

 

[ionide]

I called Tech support today to find out what kind of fixes I could get for my Droid 1 which was locking up during phone calls. The tech said one of the phones on our plan was available for an early upgrade, so I went with the Droid 2. Only problem is the phone that was upgraded is not a smartphone. and the tech said I have to switch that number to the Droid 2 to prevent the full price from being charged.

How do I go about activating it, and then deactivating it so that I can put the Droid 1 number on it, without being charged the full price of a Droid 2?

Your post is slightly confusing, but I think I understand what you're trying to do.

You need to accept the contract extension on the line you used the upgrade on. When you get your phone there will be instructions with an 877 number to dial from a landline to accept the terms and conditions of the contract extension for the upgrade. You call that, follow the instructions as if you were putting that phone on the line you used the upgrade on, right up until the end where it asks "To activate phone on this line now, press one. To activate later, press two" Choose to activate later. Then, from the droid 2, dial *228, choose option 1 at the voice prompt, and put in the number you want that phone to actually be on.

Hope that's not too confusing. If all else fails, you can always call customer service for help.

 

[Droid DOES!!]

1 more VZW (corporate retail) rep here to help!!