Hmm, doesn't seem like that big of an issue to me. I got mine at the beginning of December. The keys aren't 100% flat, but the don't look as bubbly as the one in the pics, they just have a slight curvature. I've never had a problem typing on it so I can't complain.
The physical keyboard is literally useless because of the flat keys. All that added weight to the phone is hardly inconsequential. If you're going to include a feature such as a physical keyboard, do it right. It makes it even worse that some of them did get it right while the majority got jipped.
Please share any responses from Verizon/Motorola in this thread.