Your Warranty Replacement just might be a Droid 2 / Incredible

[Detonation]

I had an interesting conversation with one of the reps today regarding the replacement policies. At one point he stated Verizon has one of the replacement policies because they don't ever charge you for a warranty replacement, whereas many other carries do. I agreed that was nice, but commented that it seemed pretty clear the money they're spending to ship/replace phones with charging was made up in reduced labor costs - rather than have an employee evaluate and QA the phones, they make it the responsibility of the customer to have to complain about this issues that would have otherwise been found. There's no upfront customer cost, but instead a lot of time and frustration. He had no comment on that.

When I asked about my options for getting a different phone, he said the only time you could get a different phone was when your phone was out of stock. Just for fun I asked what phone I could get if the Droid was out of stock, and he told me probably and LG Ally, however in his 5 years working their he's never had a replacement be out of stock (must have been on vacation at the end of august...). I laughed to myself and went on to reluctantly accepted another CLNR.

 

[bsweetness]

I guess I was an unlucky one

My re-certified Droid 1 lags like crazy and force closes all the time. Hard reset and factory reset multiple times now. But no headphone jack issue! :dry:

Also, there were talks about a "loose screen" issue. the top left corner of my screen seems to have a good amount of play to it, so much as whenever I'm typing it taps like crazy against the phone body. If I wanted a screen that moves, I would have kept my Storm 1. Checking around with the 4 or 5 coworkers that have Droids as well, this is unique to my phone.

Is this the same issue as others were having with their "loose screen issue"?

Yep. The entire left side of my like new replacement has an annoying amount of give to it and taps against the body of the phone. Besides that, my replacement phone is working great. I thought I might be able to live with it, but it's become too annoying, so I called in and have another replacement on the way.

 

[cabagekiller]

It has a straight flat keyboard though

I knew I wasn't crazy! My new keyboard is completely flat! My old keys were more defined than the new ones :icon_eek:

Yeah, I do not like the keyboard. It is odd sort of and harder to type with because all the keys feel as if they are a single unit.

 

[bsweetness]

It has a straight flat keyboard though

I knew I wasn't crazy! My new keyboard is completely flat! My old keys were more defined than the new ones :icon_eek:

I'm pretty sure the keyboard will bubble up a bit over time. I bought a new Droid back in February, and the keyboard was completely flat like the replacement devices that are going out now (I just got one myself a few days ago). After a few months, they had bubbled up a bit and were much easier to use.

 

[Malvado]

I guess I was an unlucky one

My re-certified Droid 1 lags like crazy and force closes all the time. Hard reset and factory reset multiple times now. But no headphone jack issue! :dry:

Also, there were talks about a "loose screen" issue. the top left corner of my screen seems to have a good amount of play to it, so much as whenever I'm typing it taps like crazy against the phone body. If I wanted a screen that moves, I would have kept my Storm 1. Checking around with the 4 or 5 coworkers that have Droids as well, this is unique to my phone.

Is this the same issue as others were having with their "loose screen issue"?

well if u got a replacement, it should have warranty on it still. talk to them about the problems and send it back for another replacement, maybe u will get lucky =]

 

[thexxoffspring]

It has a straight flat keyboard though

I knew I wasn't crazy! My new keyboard is completely flat! My old keys were more defined than the new ones :icon_eek:

I'm pretty sure the keyboard will bubble up a bit over time. I bought a new Droid back in February, and the keyboard was completely flat like the replacement devices that are going out now (I just got one myself a few days ago). After a few months, they had bubbled up a bit and were much easier to use.

my keyboard probably took 2 weeks maybe to bubble up. i text like every minute soo lol

 

[Backnblack]

Let's keep it clean or Post it at some other site....

 

[wmnomore]

^wha?
Ordered my 2nd replacement. What's the max replacements before them offering a new phone or similar phone?

 

[evilkokonut]

my 4th replacement is coming... i assume its a D1

 

[hendrixj92]

finaly after talkin got the supervisor and after 3 consecutive DOA droids, they kindly admitted they screwed me over and are sending me a droid 2

 

[lmapp]

finaly after talkin got the supervisor and after 3 consecutive DOA droids, they kindly admitted they screwed me over and are sending me a droid 2

Sorry...can't resist: How did they screw you over?

 

[Martin030908]

Just got my second refurb, was a D1.

But it runs so much better than my previous D1, don't know why... but I'm happy.

 

[Tino]

finaly after talkin got the supervisor and after 3 consecutive DOA droids, they kindly admitted they screwed me over and are sending me a droid 2

Sorry...can't resist: How did they screw you over?

They kept sending him perfectly re-certified D1's instead of a brand new D2!

My 1st re-certified screen felt like it would snap off, my second was perfect. I really doubt you could get 3 and have major issues with all three. Please enlighten us with the specific issues of each...

 

[lmapp]

Damn them...

 

[hendrixj92]

finaly after talkin got the supervisor and after 3 consecutive DOA droids, they kindly admitted they screwed me over and are sending me a droid 2

Sorry...can't resist: How did they screw you over?

They kept sending him perfectly re-certified D1's instead of a brand new D2!

My 1st re-certified screen felt like it would snap off, my second was perfect. I really doubt you could get 3 and have major issues with all three. Please enlighten us with the specific issues of each...

droid #1: (weeks before people started getting droid 2s) buttons K J ans Shift stopped working.
droid #2: Vibrate stopped working.
droid #3: Arrived with broken speaker, earpiece, and didnt activate.
droid #4: Arrived with broken SD card slot.
droid #5: Arrived and wouldn't turn on.
(droids number 3-5 were with in the past 5 days)

number 5 arrived today and instead of going through the bullcrap the Verizon Reps say (because all the ones i talked to didnt give a crap about the issue), i asked for the supervisor. the supervisor realized that the issue and apologized and offered me the D2.

i wasn't into this to get a D2. i asked for the supervisor because all the Reps i talked to really didn't seem like that gave a crap what i had to say.