2.1 ESE53 will be Official Release on the VZW Motorola Droid

[KevinJ]

I'm sorry, but I have to laugh.

I'm just reading all this stuff for fun, because I'm not really waiting with baited (or unbaited) breath for the update. When - or should I say if - it comes, then so be it. I'd rather have it late and working then now and something wrong.

It reminds me of a few years ago when a extremely well-known camera company rolled out a firmware upgrade for their high-end, stae-of-the-art DSLR. And guess what? There was a "tiny" bug that screwed up the cameras of everyone who performed the upgrade. Within hours the firmware upgrade was removed, and the old one reinstated. It was another month or so before the corrected firmware was available.

Again, I find this all funny. And, as Carl from Caddyshack says "I have to laugh!"

 

[Dusty]

The Cake Is a Lie!

 

[cereal killer]

by morning you will be seeing posts and threads on how some of us got the update overnight!!

It's quite possible you are correct.

 

[pc747]

I was curious so I asked motorola about the update. (i edited to remove my name)

me: I know you guys been getting a lot of questions/ complaints about the latest software updates for the verizon Motorola droid. The problem is Google sends it, you guys tweak it, and you send it to verizon who sends it to a 3rd party company to send it out OTA. Is there a way to just put the update file on your site and allow those who may choose to, to just install it and follow the simple instructions. Apple has it for their Iphones I was wondering if you could do it for the droids.

Gabriela A: Let me check. One moment, please.

me: I use your syncing software for my music and photos, why not use that same syncing service to distribute the updates for the droid.

Gabriela A: I see. One more moment, please.

Gabriela A: We really appreciate your feedback. I will forward it to the proper department. The update was released today for a group of testers. As soon as the update is approved it will be distributed to end users.

me: thanks. You been helpful. I was suggesting that as a way to save time and money. I had the iphone and I could go to itunes to install my updates. I do not see why you could not do the same, granted I know the droid is on different international carriers, but If you had a link that saud "verizon motorola droid software update" I would no to click and install.

me: know to click and install, sorry.

Gabriela A: That is why, sir. We are testing the update at the moment. As I told you, I will forward this information to our engineering department. We remain at your entire disposal.

me: ok sorry miss the last part I understand that it is in the testing phase. And I am not ranting ...I seen the your facebook page. Trust me when I say that is not me just to complain. I just know you guys have been helpful and has done a good job listening to your consumers on ideas to help make this device as user friendly as possible. Your staff do a good job thank you.

Gabriela A: You're welcome. If you need any more information get in touch. Thanks from Motorola, bye!.

me: thanks bye

You have disconnected.

 

[Purgatory]

I was curious so I asked motorola about the update. (i edited to remove my name)

me: I know you guys been getting a lot of questions/ complaints about the latest software updates for the verizon Motorola droid. The problem is Google sends it, you guys tweak it, and you send it to verizon who sends it to a 3rd party company to send it out OTA. Is there a way to just put the update file on your site and allow those who may choose to, to just install it and follow the simple instructions. Apple has it for their Iphones I was wondering if you could do it for the droids.

Gabriela A: Let me check. One moment, please.

me: I use your syncing software for my music and photos, why not use that same syncing service to distribute the updates for the droid.

Gabriela A: I see. One more moment, please.

Gabriela A: We really appreciate your feedback. I will forward it to the proper department. The update was released today for a group of testers. As soon as the update is approved it will be distributed to end users.

me: thanks. You been helpful. I was suggesting that as a way to save time and money. I had the iphone and I could go to itunes to install my updates. I do not see why you could not do the same, granted I know the droid is on different international carriers, but If you had a link that saud "verizon motorola droid software update" I would no to click and install.

me: know to click and install, sorry.

Gabriela A: That is why, sir. We are testing the update at the moment. As I told you, I will forward this information to our engineering department. We remain at your entire disposal.

me: ok sorry miss the last part I understand that it is in the testing phase. And I am not ranting ...I seen the your facebook page. Trust me when I say that is not me just to complain. I just know you guys have been helpful and has done a good job listening to your consumers on ideas to help make this device as user friendly as possible. Your staff do a good job thank you.

Gabriela A: You're welcome. If you need any more information get in touch. Thanks from Motorola, bye!.

me: thanks bye

You have disconnected.

Thanks! Hopefully it will give them an idea that the public is actually liking the idea of an upgrade that they can do themselves and will make it available.

 

[Appleanche]

You gotta laugh at some of the people on the forums and blogs being livid at this, man it's just an update that adds a couple of new features.. most of which have been easily available (like the gallery).

 

[Slipstream]

"droid does" just became "droid someday"

Lol!

"Droid... Considers."

 

[tehpriest]

You gotta laugh at some of the people on the forums and blogs being livid at this, man it's just an update that adds a couple of new features.. most of which have been easily available (like the gallery).

They will be even more livid when the find their bootloaders locked down after they finnaly get the new update LOL :rofl2:

 

[Appleanche]

You gotta laugh at some of the people on the forums and blogs being livid at this, man it's just an update that adds a couple of new features.. most of which have been easily available (like the gallery).

They will be even more livid when the find their bootloaders locked down after they finnaly get the new update LOL :rofl2:

Well if their rage is correct, the price of Droids is going to drop on eBay.. so if anyone is going to buy one now is the time! I might pick up a spare!

I'm guessing it has to do with the inferiority complex, lots just want to be on the same playing field as the Nexus One just to prove themselves it's capable.

 

[ckidwell]

You gotta laugh at some of the people on the forums and blogs being livid at this, man it's just an update that adds a couple of new features.. most of which have been easily available (like the gallery).

They will be even more livid when the find their bootloaders locked down after they finnaly get the new update LOL :rofl2:

If they are waiting for the upgrade, I doubt they will be more livid after the upgrade for getting their bootloaders locked down, or they would have already rooted. They are waiting, because they want want motorola/VZW will roll out.

 

[pc747]

you can always install blackmod ultimate droid until the ota is sent out.

 

[TimChgo9]

I am taking this in stride, only because I have bigger things to worry about than a software upgrade... Yeah, I want it, and I was looking forward to it, but another delay? Oh well...

From a customer service standpoint, this is not a good thing for Motorola, or Verizon. The main problem was the "hype" surrounding the 2.1 update, not sure how it got to be such a big deal, whether it was something that gained it's own momentum within the user community, or something that VZW/Motorola "hyped" on their own, is hard to say. There was a lot of secrecy surrounding the proposed dates, and at least one false alarm as far as a release date and time went, and I think, that just fed everyone's speculation, and added to the "hype". In my opinion, this whole update thing got a shade or two out of control. I am not sure what the pressure inside Motorola and Verizon is over this, but it would seem that the angry consumers who have been waiting for 2.1 to come along have been applying plenty of external pressure. It is, after all an incremental increase, not a completely new version (i.e not a 3.0, if you will).

What would have helped both companies is if they just posted the update when it was ready, and not made such a big deal out of it. Of course, the "big deal" that is being made over this is coming from within the community of users who are devoted to their device (I count myself as part of this group). My sister and her husband have Droids, as does one of the parents at school, when I told them to expect an update, they had no idea one was coming. Now, I am not disparaging them in any way, it's just the casual user, so to speak, is probably not aware of the update, and won't be until they get the prompt on their phone. I firmly believe that there are tens of thousands of Droid users out there who are going to be calling VZW customer service asking what the update is about, and if it's safe to download, once they see the prompt on their phone.

Lessons will be learned (hopefully) from this debacle, so that the next time there is an update for the Droid, things will run smoother.

I am irritated with this, but not so much so that I am going to change carriers, or phones. I imagine, since this is only a "distribution network" issue, that it will probably be resolved quickly, and we will see the update pushed out sooner than we think. It's not like my phone won't work properly without this update, it works quite well the way it is, and 2.1 is only going to improve things. I could imagine though, that the phone lines at VZW are lit up right now by angry customers. I am sure, VZW like any other company does not like angry customers and will be doing it's level best to resolve this situations along with Motorola, so they can turn those angry customers into happy ones.

 

[mattg1]

Does your phone promise updates then fail to deliver? droid does

 

[pc747]

Wow there is some good info about the ese53 and it may be why it is delayed. It is long and it really discuss what is going on with the droidmod crew but if you read into it. It points to the reason for the delay..sort of. Its long and I do not want to take the story out of context. read here: DroidMod - Everything Droid doesn't, DroidMod does.

to see if you are getting the same vibe I am getting.

 

[pc747]

Does your phone promise updates then fail to deliver? droid does

Calm down your device is capable of more then you think just need to do some research to broaden you horizon.