ASURION SUX! NO LONGER CARRIES Moto DROID!

[hookbill]

Its not that hard for anyone who doubts what I say to call Asurion yourself and confirm. The VZW rep didnt understand it either, and when he called...he was also told that they would no longer get refurbs or new droids. Not even backordered.
I had the same argument, I pay to insure my droid...not another phone. So I expect to get a droid, not what ever other smartphone they choose to give me. And if they cant supply what I PAY FOR...the choice should be mine as to which phone I want. I told them I would even take an Incredible, but said the Desire was my only choice. Assurions logic mad no sense. Thank god the reps at Verizon are as good as they are. Assurion need to take some customer service training from VZW.

Mac….we believe you.

The question is what is the situation. From what you say it makes it sound like there will never be anymore Droids. This just doesn't make sense.

Now I went to their website and here's the policy on replacement:

Coverage objective is to fulfill claims with the same make and model you claim. If your model is not available, a like-kind make and model will be substituted.

So it's right there in the policy. If they run out they can substitute. So we can all cancel our insurance or hope they get more in stock. I believe they will get more in stock.

Whats the verbage for "like kind" The droid has an external keyboard, eris does not, that shouldnt be constituted as "like kind".

Wow, great point.

 

[Droid_3.0]

How come so many people are having problems with their Droids that they need to put in insurance claims.. I hope I didnt buy a POS phone..lol

lol, Verizon will take a phone back if you sneeze on it. Droid is a reliable piece of electronics. Many of the Droids that Verizon takes back is either user error or because they can't figure out themselves how to resolve the issue.

Nothing but the truth :biggrin:

 

[hookbill]

Because All I had was a loose headphone jack but otherwise phone was working great...I even told them I would wait a few weeks until they got more droids in, New or refurbs. I was again told, no more droids...refurbs or new would be coming to assurion...ever. The most frustrating part of this whole this, is that it does not make sense! How could they not be even getting refurbs in???
This probably will change when they start getting alot more unhappy customers in the same situation as myself.

I think somebody in the office has got bad information and passing it down. It doesn't make sense that they wouldn't ever be getting in anymore.

I'm going to make a mental note to call them in two weeks and ask them what the situation is. If it's still the same, I'll cancel my insurance with them.

 

[doiderg]

So if they don't have droid phones. What will they give you as a replacement? Droid X? Incredible?

Two years ago I had a audiovox xv6700 and they didn't have it so they sent me the new version xv6800.

Sent from my Droid

 

[huskur]

Wow that is complete BS. Makes me wonder if I should keep paying for it... I've had it since last November, but it might be time to get rid of it. Funny thing is, I work in the insurance industry, and as shady as some insurance companies, this is pretty blatant.

NO!! Keep paying for it!! When the droid 2 comes out that will be your replacement!! I just talked to assurion and told them that if i could not get the droid that i had no use for their insurance. I was told that if my droid fails i would get a devour but if it fails and droid 2 is out then that would be the replacement. Of course if my droid fails before the 2 is out then i will just take my issue up with a Verizon store like the OP

EDIT: no more droids because of Droid 2 launch....thats what i was told by assurion

 

[JCo352]

I don't think they should be able to discontinue a phone, until 2 years after its launch.

 

[DF Smod]

I think it would have to be an upgrade device, I couldn't imagine them sending me anything less than what I already had as a replacement...I would be upset

 

[JCo352]

I think it would have to be an upgrade device, I couldn't imagine them sending me anything less than what I already had as a replacement...I would be upset

This happened to an old LG phone my girlfriend had a long time ago. The phone was discontinued and they gave her a "Like-kind" phone that was of lesser value.

 

[coondogg97]

Anyone think this may have something to do with the Motorola Droid being the last truly wide open phone (right now) to root and theme? That is why Motorola wants them off the street and isn't offering Assurion refurbs?

That is 100% speculation though, I have no idea how Assurion works and where they get their refurbs. Just putting a few puzzle pieces together.

 

[dolpns13]

How come so many people are having problems with their Droids that they need to put in insurance claims.. I hope I didnt buy a POS phone..lol

lol, Verizon will take a phone back if you sneeze on it. Droid is a reliable piece of electronics. Many of the Droids that Verizon takes back is either user error or because they can't figure out themselves how to resolve the issue.

Thats typically my experience with Verizon, within the warranty date. I had to file a claim once when I dropped my 4400 in a puddle and had no problems getting a replacement, but that was a 4400, and that was like 10 years ago..Ha..

If all this is true, might as well cancel my insurance, although, If I cancel my insurance, would verizon still give me a replacement (such as they have seemeingly been doing with people actually going into verizon stores)if I get my phone wet or something... Perhaps not

 

[dolpns13]

So if they don't have droid phones. What will they give you as a replacement? Droid X? Incredible?

Two years ago I had a audiovox xv6700 and they didn't have it so they sent me the new version xv6800.

Sent from my Droid

Apparently they have only been giving out Eris's... And wont even listen to arguement for an incredible or X.. eris or nothing.

 

[dolpns13]

Wow that is complete BS. Makes me wonder if I should keep paying for it... I've had it since last November, but it might be time to get rid of it. Funny thing is, I work in the insurance industry, and as shady as some insurance companies, this is pretty blatant.

NO!! Keep paying for it!! When the droid 2 comes out that will be your replacement!! I just talked to assurion and told them that if i could not get the droid that i had no use for their insurance. I was told that if my droid fails i would get a devour but if it fails and droid 2 is out then that would be the replacement. Of course if my droid fails before the 2 is out then i will just take my issue up with a Verizon store like the OP

EDIT: no more droids because of Droid 2 launch....thats what i was told by assurion

Whats the Droid 2 look like? Is it just like the Droid?

 

[aayoo]

OP is definitely onto something here:

Droid 1 is being fazed out, same with the devour, so i don't understand how they still carry refurbs of that model, but not the droid 1. Either way, for those who may encounter problems in the future, push for the incredible, X or Droid 2. Neither the eris nor the devour are in the same class as the droid 1, with myself having the unfortunate experience of owning the eris.

 

[RW-1]

I do not care what stock they bought, the Droid Eris is NOT a like kind replacement for the Droid.

I've been through this with other cell phones, and won, if the need arises with my Droid, I'll win again. It's a definition of "Like" or "Cost".

So they bought up all that expired Eris stock to foist upon Droiders ....

 

[DF Smod]

IMO the only replacement for a Droid would be a D2 and without full Root capabilities it would still be considered a "downgrade" to me