ASURION SUX! NO LONGER CARRIES Moto DROID!

[hookbill]

i had the same thing happen to me. I was told that they no longer carried the moto droid in stock and they tried to give me this phone called the rock ?? it is the waterproof one and i was like that phone can in no way compare to my phone at all and had them look up the terms on which i agreed to the insurance and it plainly said that a similar phone would be distributed and i had them find me a phone that had android could keep up with my phone and all this was after i had my lawyer call them and explain a few things. idk what he said but a brand new droid was on my doorstep the next day after i was told they no longer carried them and they were out of stock

I don't like them, but this certainly looks like a class action law suit. I'm sure some attorney would love to get hold of this. They are the ones who really win in a CALS.

 

[brewer.chelsey]

oh yea i know they would my lawyer was begging me to let him have his fun with their company but idk i was like i got what i wanted out of you intimidating them but now that i know that im not the only one they are doing this to i might just give him a call

 

[tgs3838]

This sounds like great news since i just got my Driod soaked. Hopefully it will be ok. Im letting it dry out and I guess ill see what happens

 

[Bear in NM]

I think the key here is to perhaps get VZW involved if needed. As a class action suit has been mentioned, think this one through.

When I bought my phone, the local VZW store handed me the Asurion information. No information on other providers, just that it was optional. In my mind, this pretty handily links VZW in some way to the situation, perhaps legally. In my unlegal mind, the conversation with VZW goes something like this. I signed a contract for two years with my droid. At the time of signing, I was handed Asurion insurance documents and no other, implying that they were the "preferred" insurer. I purchased my droid for specific features, features that allowed me to sign a 2 year contract with you. My Droid is now broken, the provider that you recommended is unable to provide me a phone with the features upon which we contracted. Therefore your options are to provide me with the contracted phone, or I will consider our contract to be null and void, from actions on your part. Here is the broken phone, here is my prorated check for this month's service, and any further billing or invoicing will be handled by my attorney.

Now, Asurion is in a tight spot here, for sure. Not being able to get like model phones IS something that will be the norm, given how quickly the market changes. And features model to model of phones even released at the same time are never gonna be the same. So, Asurion needs to rethink their pricing stucture and business model. I would gladly pay a small amount more for a change in their contract to like phone or upgrade. Of course the problem with upgrade is how many folks will make the connection that they can get a better phone for 89 bucks?

This whole situation is kinda ugly at best, especially for folks like me who rely upon the phone for business, and are currently hurting financially.

Craig

 

[hubdroid]

not good since I dropped mine on the kitchen tile and it shattered the screen. (no case since I like it nude...the phone, not me) Verizon showed I had insurance so they gave me the number and brochure for Asurion....Was going to call them tomorrow. Since phone still works like new should I just deal with looking around a shattered screen?

 

[dolpns13]

I think the key here is to perhaps get VZW involved if needed. As a class action suit has been mentioned, think this one through.

When I bought my phone, the local VZW store handed me the Asurion information. No information on other providers, just that it was optional. In my mind, this pretty handily links VZW in some way to the situation, perhaps legally. In my unlegal mind, the conversation with VZW goes something like this. I signed a contract for two years with my droid. At the time of signing, I was handed Asurion insurance documents and no other, implying that they were the "preferred" insurer. I purchased my droid for specific features, features that allowed me to sign a 2 year contract with you. My Droid is now broken, the provider that you recommended is unable to provide me a phone with the features upon which we contracted. Therefore your options are to provide me with the contracted phone, or I will consider our contract to be null and void, from actions on your part. Here is the broken phone, here is my prorated check for this month's service, and any further billing or invoicing will be handled by my attorney.

Now, Asurion is in a tight spot here, for sure. Not being able to get like model phones IS something that will be the norm, given how quickly the market changes. And features model to model of phones even released at the same time are never gonna be the same. So, Asurion needs to rethink their pricing stucture and business model. I would gladly pay a small amount more for a change in their contract to like phone or upgrade. Of course the problem with upgrade is how many folks will make the connection that they can get a better phone for 89 bucks?

This whole situation is kinda ugly at best, especially for folks like me who rely upon the phone for business, and are currently hurting financially.

Craig

Verizon is most certainly linked and legally at that to Assurion and could be named in a suit along with Assurion as at a minimum a third party insurance provider for one small and deadly reason, Verizon charges us all (who have insurance) 2.99 a month to carry the insurance. Assurion is responsible as is Verizon.

 

[jelly22]

I think the key here is to perhaps get VZW involved if needed. As a class action suit has been mentioned, think this one through.

When I bought my phone, the local VZW store handed me the Asurion information. No information on other providers, just that it was optional. In my mind, this pretty handily links VZW in some way to the situation, perhaps legally. In my unlegal mind, the conversation with VZW goes something like this. I signed a contract for two years with my droid. At the time of signing, I was handed Asurion insurance documents and no other, implying that they were the "preferred" insurer. I purchased my droid for specific features, features that allowed me to sign a 2 year contract with you. My Droid is now broken, the provider that you recommended is unable to provide me a phone with the features upon which we contracted. Therefore your options are to provide me with the contracted phone, or I will consider our contract to be null and void, from actions on your part. Here is the broken phone, here is my prorated check for this month's service, and any further billing or invoicing will be handled by my attorney.

Now, Asurion is in a tight spot here, for sure. Not being able to get like model phones IS something that will be the norm, given how quickly the market changes. And features model to model of phones even released at the same time are never gonna be the same. So, Asurion needs to rethink their pricing stucture and business model. I would gladly pay a small amount more for a change in their contract to like phone or upgrade. Of course the problem with upgrade is how many folks will make the connection that they can get a better phone for 89 bucks?

This whole situation is kinda ugly at best, especially for folks like me who rely upon the phone for business, and are currently hurting financially.

Craig

Asurion doesn't need to rethink a lot, because as soon as the borken phone is turned and if you go to another service provider you will be handed that same insurance brochure from Asurion. They are doing something right. When I broke my ipod, it came back in an Asurion package....they insure most major phone companies like AT&T (including iPhone), Tmobile, Sprint, and Verizon...I love my droid but I can't blame Asurion...when I go to phonescoop.com and compare the phones they offer as comps for Moto Droid there is not much of a difference...

 

[hookbill]

Verizon is most certainly linked and legally at that to Assurion and could be named in a suit along with Assurion as at a minimum a third party insurance provider for one small and deadly reason, Verizon charges us all (who have insurance) 2.99 a month to carry the insurance. Assurion is responsible as is Verizon.

I'm paying 7.99 a month (I think). and it's like 90.00 for the replacement

 

[tgs3838]

I think the key here is to perhaps get VZW involved if needed. As a class action suit has been mentioned, think this one through.

When I bought my phone, the local VZW store handed me the Asurion information. No information on other providers, just that it was optional. In my mind, this pretty handily links VZW in some way to the situation, perhaps legally. In my unlegal mind, the conversation with VZW goes something like this. I signed a contract for two years with my droid. At the time of signing, I was handed Asurion insurance documents and no other, implying that they were the "preferred" insurer. I purchased my droid for specific features, features that allowed me to sign a 2 year contract with you. My Droid is now broken, the provider that you recommended is unable to provide me a phone with the features upon which we contracted. Therefore your options are to provide me with the contracted phone, or I will consider our contract to be null and void, from actions on your part. Here is the broken phone, here is my prorated check for this month's service, and any further billing or invoicing will be handled by my attorney.

Now, Asurion is in a tight spot here, for sure. Not being able to get like model phones IS something that will be the norm, given how quickly the market changes. And features model to model of phones even released at the same time are never gonna be the same. So, Asurion needs to rethink their pricing stucture and business model. I would gladly pay a small amount more for a change in their contract to like phone or upgrade. Of course the problem with upgrade is how many folks will make the connection that they can get a better phone for 89 bucks?

This whole situation is kinda ugly at best, especially for folks like me who rely upon the phone for business, and are currently hurting financially.

Craig

Asurion doesn't need to rethink a lot, because as soon as the borken phone is turned and if you go to another service provider you will be handed that same insurance brochure from Asurion. They are doing something right. When I broke my ipod, it came back in an Asurion package....they insure most major phone companies like AT&T (including iPhone), Tmobile, Sprint, and Verizon...I love my droid but I can't blame Asurion...when I go to phonescoop.com and compare the phones they offer as comps for Moto Droid there is not much of a difference...

Iv turned phones into them many times. Its always went pretty smooth. I dont really feel like the do anything wrong. But i just dont see how they can not have the droid in stock. Im sure they can get more if needed. You pay each month in case something happens. Its not like the Droid has been discontinued for months or a year. If that was the case then i could understand why maybe they wouldnt have any.

 

[hookbill]

Iv turned phones into them many times. Its always went pretty smooth. I dont really feel like the do anything wrong. But i just dont see how they can not have the droid in stock. Im sure they can get more if needed. You pay each month in case something happens. Its not like the Droid has been discontinued for months or a year. If that was the case then i could understand why maybe they wouldnt have any.

Of course they can get their hands on one. Look at the guy who's lawyer called.

Maybe if something happens to mine all I need to do is say my name is hookbill and I'm an attorney at law. Give me a new Droid or I'll own you.

 

[RW-1]

I believe they bought up all the Eris's, and figure if you have no clue, you think your getting a good deal ...

So let's see, either drop insurance after first year, or replace Droid after the "2" comes out, then get that as a like kind replacement, then drop the last years insurance.

Ahh the things to ponder ...

 

[swallman]

not good since I dropped mine on the kitchen tile and it shattered the screen. (no case since I like it nude...the phone, not me) Verizon showed I had insurance so they gave me the number and brochure for Asurion....Was going to call them tomorrow. Since phone still works like new should I just deal with looking around a shattered screen?

You are paying for the insurance, so why wouldn't you file a claim ? However, if they indicate they can't/won't give you a Droid replacement, I would b!tch as high as I can in their company.

 

[dolpns13]

Verizon is most certainly linked and legally at that to Assurion and could be named in a suit along with Assurion as at a minimum a third party insurance provider for one small and deadly reason, Verizon charges us all (who have insurance) 2.99 a month to carry the insurance. Assurion is responsible as is Verizon.

I'm paying 7.99 a month (I think). and it's like 90.00 for the replacement

maybe you have something extra. I have always paid 2.99 with a 50.00 deductible... although the deductible might have gone up, im not sure.

 

[jelly22]

What is Asurion responsible for, offering a comparable model phone that you do not believe is comparable. It is in the terms & conditions that this could happen. also from a verizon site....

Asurion may fulfill claims with new or remanufactured equipment. In general, claims are fulfilled with the same make and model you claim. If this is not possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility are not guaranteed.
Cancellation Policy: You may cancel your coverage at any time and receive a pro-rated refund of your unused premium

 

[swallman]

Verizon is most certainly linked and legally at that to Assurion and could be named in a suit along with Assurion as at a minimum a third party insurance provider for one small and deadly reason, Verizon charges us all (who have insurance) 2.99 a month to carry the insurance. Assurion is responsible as is Verizon.

I'm paying 7.99 a month (I think). and it's like 90.00 for the replacement

maybe you have something extra. I have always paid 2.99 with a 50.00 deductible... although the deductible might have gone up, im not sure.

You might want to double-check your insurance. I believe the costs and deductibles you are quoting are not for a smartphone - they are for the older "dumphones".