Which is why I've stopped doing so. My barrier to entry, and it's clearly stated in the OP, is that you've fully read and understood the OP *BEFORE* doing stuff. Nonetheless, THE biggest issue I've had is people decided to skip steps. Even though I quite clearly state that the HoB will not work if you do so. If I make it more difficult to skip things then I can wash my hands of dealing with that issue. Soon I won't have nearly as much time to devote to the HoB. It needs to become mostly self service. And to a LARGE degree it has for those that read. I may throw the advanced users a bone, but, they're going to have to dig for it. That's how I know if they're advanced or not.