First of all, you're using terms like "problems" and "issues" which mean nothing specific. If you want to talk about specific issues or problems, bring them up. A person could call suffering from poor battery life a "problem." Secondly, trying to draw a parallel between my comments about the Bionic and another phone I've never even owned is completely disingenuous. Spreading FUD about "widespread" problems is also pretty petty.
And yes, I'm saying that "all the problems" that this guys "friends" had are very likely due to user error. I call bullcrap on anybody who claims that after 6 phone replacements they still have some huge "issue" that requires the phone being replaced, yet millions of other people have never experienced the same issue. If the issue was pervasive and inherent in the phone's OS/setup, a majority of people would suffer from it. The chances of me being the one person on Earth who "accidentally" got a working phone is preposterous. That doesn't mean there aren't people out there with lemons, because it happens. But if you return more than 1 phone and still end up with a lemon, it's either that ALL phones are suffering from this issue...or the issue is with YOU.
Go ahead and point out all of these issues that the Bionic has that I'm so fortunate to not be experiencing. I'm waiting to hear. I can tell you right now that the only problem I had with the Bionic (poor battery life) was my own fault. And guess what? I figured it out (WidgetLocker) on my own instead of returning 5 phones to Costco.
Sure. And keep in mind, these are
official (as in acknowledged by the OEM and the carrier) that a bugfix is coming for in November:
Issue: 4G/3G Service – Data Connectivity
- Marginal 4G to 3G transition: Loss of data connectivity – The device may display 3G service indication but no data connections are possible.
- Action: The user will need to power cycle the device or enable/disable Airplane Mode.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: High Pitch Headset Noise:
- A customer may experience high pitched “screetches” while using high end wired headsets.
- Action: There is no known work around.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Lapdock low memory warning:
- With 4 or more windows opened, a user may see low memory warnings.
- Action: The user can terminate browser sessions and/or stop running applications (Tasks application in System Tray).
- Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.
Issue: Home Panel Application Shortcuts:
- Application shortcuts may be removed from the Home Panel without any user interaction.
- Action: The User can go in System Tray and manually add them back in Home Panels. The applications are not deleted from the device.
- Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.
Issue: MMS Media Message View:
- The user may encounter “Force Close” errors or delays when opening MMS messages with media attachments.
- Action: The user may need to make more than one attempt to view the message.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Recent Applications Display:
- If a user presses and holds the Home key, recently run applications are displayed. Selecting an application may generate an error message “Application not installed on phone.”
- Action: Access the application from the System Tray.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: 3 Way Calling – Ending Last Call:
- In certain infrastructure markets (Motorola and Nortel), pressing the “End last call” button will place the last party on hold and not drop the call.
- Action: User should use the “End call” button to insure all parties are disconnected.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: MEID Displayed:
- Under Settings > About Phone > Status, the 14 digit MEID is displayed rather than the 15 digit IMEI.
- Action: This information is available on the battery cavity label.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Verizon Wireless Media Store Ringtones:
- Ringtones purchased through online store cannot be saved when received in an MMS message. User will get an “error saving attachment” error.
- Action: The user should use the VCast Tone application to purchase ringtones.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Post OTA Update – Favorites:
- The Favorites contacts may be deleted after a software update. The user will need to manually add the Favorites back.
- Action: There is no known work around.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: SIM Swapping Blocks OTA Updates:
- In another provisioned SIM is inserted into the XT875 and original SIM is reinserted, the device will not get any OTA updates.
- Action: The user will need to perform a factory reset to get OTA updates.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Answering incoming calls while in the Lapdock:
- A user may not be able to answer an incoming call while the XT875 is in the Lapdock.
- Action: This issue can be reduced if the call is answered during the first ring cycle.
- Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.
Issue: Camera use while in Lapdock:
- If the XT875 is in the Lapdock and the user opens the Camera, they may receive a “Camera is unable to initialize” error message.
- Action: There is no known work around.
- Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.
Issue: Sleep Mode After HD Dock Use:
- If the XT875 is removed from the HD Dock, the device may not go back into screen saver mode.
- Action: Go to Settings > Applications > Development and uncheck “Stay awake” option.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Resets during Visual Voicemail:
- User may encounter resets while playing back voice messages or replying with voice messages.
- Action: There is no known work around.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Visual Voicemail Power-up Message:
- When the XT875 is powered up the user may see “Data service N/A. Select to refresh” as a Visual Voicemail activities alert in the Notification Panel.
- Action: This is a false error message. It can be dismissed from the Notification Panel.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
Issue: Message Thread Order – Device Rotation:
- If the XT875 is rotated from portrait to landscape then back to portrait mode after a message sent, the message thread jumps from the latest to the oldest message.
- Action: There is no known around.
- Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.
So, what say you? User error? Or is there actually a problem? What's disingenuous is you saying that any issues that you are not experiencing mean no issues exist save for user error. What's disingenuous is your unwillingness to admit that a phone could possibly have issues. Like garrett said...consider yourself lucky. Yes, I guess we can all wait for updates to fix this as someone else suggested, but that doesn't somehow excuse the fact that the Bionic is buggy. After an 8 month delay.
I think it would do you well to not just make broad sweeping assumptions about the quality of a device based on your own individual experiences with it. The Bionic is not a POS, but it also isn't some flawless superphone.