Sorry to hear that you lost your phone to a petty theft especially in your situation. Verizon are trying to hassle and confused their consumer about differentiating 3G and 4G :icon_eek:. Tbh that is the response you get, when you call these "at times" unhelpful reps that focus on selling you products. All can be done via internet by accessing your phone numbers yada yada yada.... From there you can ask Verizon to block your IMEI in case your phone been stolen. You can also change phone from 3G and 4G easily from there too. You can buy your rezound or any 4G Lte phones from Ebay and keep your Unlimited Data. Please ensure that the phone listed as Clean ESN with preferably huge positive feedback seller. Once you get your phone, you can go to store and ask them to give you 4G LTE simcard for the specific phone. You can activate your phone in store or go back home and do it online. Good luck!
Will they charge me for the SIM card? Will a 4GLTE phone not come with one or does each person have to get a new one. I always associated SIM cards with the GSM technology (ie not VZW) so I really need to learn this...especially if I'm gonna buy a used phone. I know it needs a clean ESN/MEIN but didn't realize about the SIM card.
Just as an aside, what can they do with an essentially bricked device that can't be activated? What's the point other than causing us pain, frustration and funds that we don't have.