Verizon Trollin' aka Waiting on the Nexus

[Creed]

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Jasha'
Jasha: Hello. Thank you for visiting our chat service. May I help you with your order today?
Jim: I am looking to buy a galaxy nexus and was wondering if you had any information about its release.
Jasha: I apologize, but I do not have any information on when it will be released
Jasha: I do apologize
Jim: Do you know about its specifics?
Jim: I am still unsure about it versus the Razr.
Jim: And maybe even the Rezound a little despite its apparent thickness.
Jasha: I apologize, but I do not have any information on the Galaxy Nexus
Jasha: I do apologize
Jim: Shame. Well you probably don't know but, do you think it will be out before Christmas? My wife has a switch to make (ATT to Verizon) and I wanted to get her the best phone I could.
Jim: (for christmas)
Jasha: I honestly do not know I do apologize; however you may check back with us at a later time
Jim: Well then what do you think is better, the Rezound or Razr?
Jasha: Lets find the better phone to you! What features do you like about a device?
Jim: Well I want to be able to have a good battery life.
Jim: So lasting a full day would be nice.
Jim: I definitely want fast internet so I think that would be 4g.
Jim: I want a nice looking screen.
Jasha: Both devices are 4G; however the Droid Razr has a longer battery life than the Rezound
Jim: Um, I don't want an iPhone because I hear the battery is bad in them.
Jim: I listen to music a fair amount.
Jim: Is beats worth it?
Jasha: The Rezound has V Cast videos, but the Droid does not
Jim: What does that mean?
Jim: Can I just watch TV?
Jasha: Yes however you can download the app to access music
Jim: Well in terms of smoothness, what is better?
Jim: I think the rezound is faster since it has a 1.5ghz chip.
Jim: But it seemed slower in a video I watched.
Jasha: The Droid Razr is smooth
Jim: And the Rezound?
Jasha: It is smooth also both devices are fast
Jim: Well, which do you prefer then.
Jim: God I am so indecisive!
Jim: Im stuck with it for 2 years so I just am not sure.
Jasha: In my opinion I would choose the Droid Razr
Jim: Well it is for my wife so I guess my last question is about the Rhyme?
Jim: I think thats what is called.
Jasha: Would you mind holding for a moment while I check that information?
Jim: It seems to be more "women themed" I know its not as fast but what does it offer?
Jim: Oh, sure, thanks a lot!
Jasha: Okay!
Jim: Ok so assuming my wife isnt as interested in the chip or whatever, is the Rhyme an ok phone?
Jasha: Yes it is a lot of my customers love that device
Jim: Battery life is ok?
Jasha: Yes it is
Jim: Well thanks for your input. I think I am leaning towards the Razr.
Jasha: Would you like to order now?
Jim: I cant right now. She is on ATT which doesnt expire till the 23 I think.
Jim: So I think I am going to wait and on the same day I will head to the store.
Jasha: Okay no problem, Is there anything else I can help you with?
Jim: No, thanks so much for your input.
Jasha: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
Jim: You have been very helpful
Your chat session has been ended by your Verizon Wireless online agent.


I have a problem, I didn't need to know anything after he said we had no information but I continued speaking for a good 5 minutes to make him feel like he was being helpful. God, I dumbed myself down a lot too. I also think I may be a pathological liar, my wife doesn't want an android all she talks about it is how much nicer life would be with an iPhone 4s.

 

[ilikemoneygreen]

Nah, I think it would have a ways to go before it reached the level of the bionic. I'm not sure how much led up to the t-bolt drop. I also bet they get bombarded by iphone fans... I'm sure they are already getting legit requests for the iphone5

The 4s not keeping people happy? Haha tthey need to be used to 1 phone a year.

 

[doublea500]

Hey creed, ill add it to the list tm. I read it, she really did not know anything/wouldn't give up anything about the galaxy nexus.

 

[BL4Z3D247]

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. You are now chatting with 'Sheranda'
Dave: Hello.
Sheranda: Hello. Thank you for visiting our chat service. May I help you with your order today?
Sheranda: Hi Dave!
Sheranda: How may I assist you with an order today?
Dave: Yes, I was wondering if I was due for an upgrade, can you help me with that?
Sheranda: I will be happy to check on that for you.
Dave: Thank you.
Sheranda: May I have your 10 digit mobile device number?
Dave: **********

Sheranda: Thank you for your patience.
Sheranda: May I have your name please?
Dave: David Mingrone
Sheranda: Thank you.
Sheranda: Please verify the billing password on the account.
Dave: ******

Sheranda: Thanks.
Dave: You're welcome.
Sheranda: Thank you for your patience.
Sheranda: I do show that your line is eligible for an upgrade at this time.
Sheranda: Would you like me to walk you through the order process for your new phone>?
Dave: Ok, great.
Dave: Well I have a couple questions first.
Sheranda: Sure!
Sheranda: What questions do you have?
Dave: I was looking at the Rezound. does that come with the new Android OS, I think it's called Ice Cream Sundae?
Dave: Or Android 4.0.
Sheranda: Let me check on that for you.
Sheranda: Give me just a moment.
Dave: Thank you, no problem.
Sheranda: Actually it features the Android Gingerbread operating system.
Dave: Hmmm, what phones do you have that offer Ice Cream Sundae?
Sheranda: Let me check.
Sheranda: Give me just a few moments.
Dave: Ok, thank you.
Sheranda: It looks like the first device to launch with the Ice Cream Sandwich (Android 4.0 Operating System) will be the Samsung Galaxy Nexus which has not lauched yet.
Dave: Is that coming to Verizon?
Dave: Oh, it's Ice Cream Sandwich, how silly I am.
Sheranda: Yes, it is. I can send you a link for email updates as to when it will be available.
Sheranda: Would you like me to send you the link.
Sheranda: It's no problem.
Dave: Yes, please.
Dave: So there is no pre order date or release date as of yet?
Sheranda: Ok, give me just a moment. No dates as of yet.
Dave: Ok, thank you.

Sheranda: Galaxy Nexus. Click here.
Sheranda: Is there anything else that I can assist you with today?
Dave: Oh, wow that's a nice looking phone. Is it something you would recommend?
Dave: I really like the Rezound and need a new phone, Beats audio looks cool but should I wait for the galaxy Nexus?
Sheranda: It's really up to you. I believe the Nexus will be a great device.
Dave: Do you think it will be released before Christmas?
Sheranda: Again, I apologize, I do not have the release dates of the device.
Dave: I was just asking off the record, in your opinion. I won't hold you to it, I promise.
Sheranda: Smile. I really couldn't say. You may want to try to do a Google search to see if there is information regarding it. But it is not set in stone.
Dave: Ok, I'll search around for some information and see if my Droid could last a bit longer.
Dave: Thanks for all of your help Sheranda.
Dave: It's been a pleasure.
Sheranda: You are welcome, Dave!
Sheranda: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
Dave: As do I to order my new phone, whatever it may be.
Dave: Good night!
Sheranda: Good night.
Your chat session has been ended by your Verizon Wireless online agent.

 

[Creed]

No need to add, it brings nothing to the table and I wasn't really a good troll at all.

 

[Creed]

Oh wow, Blaze, you were suave as hell So perfectly ignorant and yet prying. Still nothing though. /sigh

I particularly loved the "Ice Cream Sundae update."

 

[BL4Z3D247]

I made my rep smile. She at least knew about the G-Nex and said she thinks it's going to be a great device. Sheranda is alright in my book.

@Creed: Suave is my middle name. Yeah no info but it's nice to know the G-Nex was acknowledged by my rep and the other two when I called 611 last week and yesterday.

Also, yeah the Ice Cream Sundae part had me chuckling too.

 

[Liderc]

So, lets hope we see a pre-order tomorrow, or the 8th is just looking like another rumor.

 

[ilikemoneygreen]

So, lets hope we see a pre-order tomorrow, or the 8th is just looking like another rumor.

VZWSupport

VZW Support



If you have faith in yourself, you will accept changes easily. You won’t be afraid of who you might become. See you at 7am CST. Good night!

2 hours ago​

 

[Liderc]

VZWSupport

VZW Support



If you have faith in yourself, you will accept changes easily. You won’t be afraid of who you might become. See you at 7am CST. Good night!

2 hours ago
​

Hrm, wtf is that supposed to mean lol.

 

[ilikemoneygreen]

Hrm, wtf is that supposed to mean lol.

Im not sure, but i know they would probably announce a preorder in morning. So unless they are announcing something else soon i hope its nexus. i told my mom the riddle and she told me it meant everyone was suppose to get an iphone. lol.

 

[Liderc]

From past pre-orders it would have started at midnight tonight, so lets hope it starts tomorrow for some reason.

 

[YankInDaSouth]

OK, I decided to try a different approach and pose as a wife looking to purchase a phone for her husband. While it completely back fired and I got NO GNex info what so ever, I did have fun Here it is:
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Lisa'
Allison: Good morning Lisa
Lisa: Hello. Thank you for visiting our chat service. May I help you with your order today?
Allison: Yes, I am looking to get my husband a new phone for Christmas, but I am not the most tech savvy person
Lisa: I'd be happy to assist you.
Allison: Thought I'd turn to the experts for some help lol
Lisa: Awesome!
Lisa: Do you know if he would want a basic phone or a smart phone?
Allison: OK, here's the little I do know - he loves Android
Lisa: Awesome! That would be one of our smart phones.
Allison: He HATES the current phone has, the Thunderbolt(?)
Lisa: Oh no!
Allison: And apparently he now hates whoever makes that phone (HTV??)
Lisa: Yes, it is.
Allison: I only know what little a pay attention to when he gripes to me lol
Lisa: I understand completely!
Allison: I also know he just recently returned the Droid Razor (I think)
Allison: He complained about the screen looking "like crap" and terrible pictures
Allison: So, as you can see I have an obstacle course of phones to navigate through lol
Allison: This could be a very dangerous gift giving experience lol
Lisa: The Bionic is a great phone!
Allison: Is that a droid too? I hear him constantly say he misses his "original Droid" - that make any sense to you?
Lisa: Yes, it is a Droid phone.
Allison: Between Star Wars and phones I have no idea what Droids he's talking about anymore
Allison: He always says his first droid had no "Verizon craps apps" ?? What ever that means
Allison: He's always talking about the "pure android experience"? That make any sense at all to you? lol
Lisa: I have at least 3 co-workers that have the Bionic and they all say it is absolutely the best phone they have ever had.
Allison: Sorry, I don;t me to keep laughing, but I am surprising myself with how I can quote his rants - I guess I do pay attention after all
Lisa: Yes, you must pay close attention!
Allison: Oh, I also remember hearing him mention the Samsung Ice Cream Sandwich?? Is that a phone?
Lisa: That is an operating system on some of the phones.
Allison: I tell ya, heard him talk about gingerbread, frayo(?) and now ice cream sandwhich - can't tell is he's talking dessert or phones half the time lol
Lisa: That is funny!
Lisa: Those are both operating systems on the Android phones.
Allison: Oh, I see - so ice cream sandwich is kinda like what Windows is on my home PC ...
Lisa: yes, somewhat.
Allison: OK, so what phone in your vast line up has it?
Allison: I don;t think we're due for an upgrade but I am willing to but it out right just to shut him up!!
Lisa: Awesome!
Lisa: The Bionic has the Gingerbread and when the Ice Cream Sandwich is available, he can upgrade to it on the phone.
Allison: Been hearing a lot of Samsung talk outta him as of late ... any Samsung ice cream phones?
Lisa: The Ice Cream is not out yet but, it will be soon.
Allison: AH, I see
Lisa: Awesome!
Allison: So, does this Samsung chatter I hear from him ring any bells to you? Do they have (or will they have) a ice cream phone?
Allison: I just hate to get something that makes him even more angry lol
Allison: I can't listen to any more of his rants! I need your help Lisa!!
Lisa: The Samsung Stratosphere has the Gingerbread and he can upgrade to ice cream sandwich when it comes available.
Allison: Is that a pretty recent phone? I know he'll want something shiny and new and cutting edge so he can feel important at work
Allison: (oops, did I say that out loud?)
Lisa: Yes, it came out very recently.
Allison: Ah, perhaps this is the one his been hoping for
Lisa: Awesome!
Allison: Although, the more I think of it, I remember when he got the Razor it was almost as if he settled. Like the phone he REALLY wanted was not yet available
Allison: Any Samsung phones coming do the pipe line?
Lisa: I do not know of another coming out in the near future.
Allison: huh.
Allison: and what is the return policy on these phones? in the event I guess wrong
Lisa: You will have 14 days from the time you activate it to return/exchange it.
Allison: Hmmm ...
Allison: Maybe I should wait
Allison: Can I get a gift card at a local store?
Allison: Can you buy a device with a gift card?
Lisa: Yes, you could purchase a gift card.
Lisa: yes, you can buy it with a gift card.
Allison: OK, maybe I should go that route - maybe Santa will come driving an ice cream truck this year Loaded with ice cream sandwich phones lol
Lisa: Super!
Allison: Just to be sure I understand correctly - there are no ice cream phones available now or in the near future?
Lisa: You have an awesome sense of humor!
Allison: Thanks - living with my husband I have too :-/
Lisa: No, it is not out yet but, will be soon.
Allison:
Lisa: It has been my pleasure to assist you today.
Allison: OK, sorry for my stupidity, but the phone will be out soon?
Lisa: The phones have the Gingerbread now and will be able to update to the ice cream sandwich when it is available.
Allison: Oh yeah, sorry
Lisa: No problem!
Allison: Any chance of a shiny new gadget coming out before Christmas?
Allison: I know he LOVES the latest and greatest ...
Lisa: I do not have that information at this time.
Allison: Man, they really don't give you a lot of ammo do they lol
Lisa: Absolutely!
Allison: I guess they try to keep the shiny new toys under wraps as not to spoil the surprise
Allison: OK, I REALLY appreciate your time! Perhaps I will visit a local store and pick their brain.
Allison: Maybe I can squeeze some information out of them lol
Lisa: Awesome!
Allison: You've been really helpful and patient with me Lisa
Allison: and I thank you
Lisa: You are very welcome! I have enjoyed assisting you!
Allison: Hopefully they decide to give you more intel to deal with idiot like me in the future lol
Allison: Hope you have a GREAT day
Lisa: Thank you for visiting Verizon Wireless; it’s been a pleasure chatting with you. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.

 

[patriot95]

I'm glad I started this thread. And everyone is going about it the right way. Thank you for actually making their days entertaining and not being jerks in the chat. I like to think they actually enjoy a little friendly trolling.

 

[YankInDaSouth]

I'm glad I started this thread. And everyone is going about it the right way. Thank you for actually making their days entertaining and not being jerks in the chat. I like to think they actually enjoy a little friendly trolling.

Yeah, no sense being an idiot about this. I truly believe they have NO clue. They are more then likely given a very limited data base to use and that's what they go by. The ones that actually do seem to know are probably like us, trolling the web for info cause they are as excited as us about the Nexus For the others, this is just their job ...