I received an email from VZW customer service regarding a "possible" 35 dollar credit for participating in an online survey about the quality of VZW's service. I am probably wrong but this feels like they want to flesh out their new tech support system in the wild and see what happens....Well, this is what I sent back.
" Dear Verizon Wireless,
In lieu of your recent announcement of implementing a 30 dollar upgrade charge for "increased customer support" (which, regardless of what it costs to maintain, has always and will always be terrible), I must respectfully decline from involving myself with any and all surveys, be them online or on paper, regardless of what you're willing to pay me.
As a side note, my contract runs out december 17th of this year. I will buy a 4G device, and if one of your reps decides to deny grandfathering my unlimited data plan I will have to walk away and move on to AT&T or Sprint, regardless of the changes I will have to force myself to swallow. I do not pay 110 dollars a month to be <expletive> on by the richest cellular communications provider in this country for wanting to renew a two year contract with a new phone.
What you consider "an increasingly complex" plethora of devices to me is simply a pocket computer that even at its deepest level is a basic device. I grew up in the 90's and have been using computers from the age of 8, if this phone is harder to manage than windows XP then my knowledge of technology is a joke. Sorry I can't be as dumb as some of your other customers.
Also and lastly, for a company whose yearly revenue exceeds 10 billion dollars a year, this is more than just a slap in the face to all of your customers. Your 3G network is also a massive joke, 8 times out of 10 my data speeds are as slow as ATT's EDGE network. I don't pay my data plan charges every month to have a practically unusable device.
As always, I mean this with the utmost respect to your business' massive profits and the general wellbeing of yourself.
Sincerely,
Craig"
