VZW Rep/General Account Questions only.

[jon341427]

i still believe you are incorrect.

I do see your line of thought, and yes, in the system it will mess with their upgrades, however, policy states that a customer can change their priceplan at any time,

yes, policy states that customers can change their pricepan at any time, but to the current priceplans offered.

or if they are on a plan, can keep it until they want to chane it, even if that plan is no longer offered (grandfathered).

yes exaxtly, keep it untill they want to change it. and when they change it, it will be to the new plans. change the primary is changing the plan. this is the same reason why we arent suppose to increase peoples minutes/decrease peoples minutes and keep them on americas choice. we are to switch them to nationwide because the customer is making a change to their grandfathered plan. customers can only add lines and stay on AC, and that is still only limited to phones that are allowed on americas choice. otherwise they are again forced to change their plan.

If a cust wants to switch wich phone is the primary number, we cannot and should not try and stop them, especially if it will save the customers money.

normally youd be right, we shouldnt stop customers from changing their primary. and we should definitely try to save them money. but we are talking about grandfathered plans. when it comes to these things, its not always about saving the customers money. the company changes plans to meet the needs of the business. the new plans try to offset the cost of reducing unlimited plans cost.

Now concerning the date changes, all a rep needs to do is place "hot remarks" in the account stating that if the cust wants to upgrade, to check for the auto notes generated on whatever date the changes were made to acct, and proceed with the upgrade according to what phone WAS on the primary. (Acct history tab) and voila.
Confusing....? Not really. Get your superior to show u how to do it once, and your golden.
And if they say you "aren't supposed to" that's code for "I have no clue how, so just BS your way out". Lol.

you wouldnt have to remark anything because the customer would no longer be eligible for a ne2 or early upgrade. if the cust was eligible for a ne2, their ne2 would drop but their upgrade date would remain the same. so no comments are needed. if you are giving ne2 or early upgrades to customers on a 9.99 line bc they changed the primary, it is 200% out of policy. to get a ne2 you have to resign a mtn with 34.99 access or higher. its a misconception that a customer is eligible for a ne2 simply because they kept that line 34.99 or higher for the previous 20 months. to be eligible for a ne2 you need to keep a 34.99 plan or higher for 20 months AND resign your contract for two more years on a plan thats 34.99 or higher. this is the same reason why a customer who has a ne2 and now wants to use it to upgrade but with only a one year contract wouldnt be able to.

i hope this cleared some stuff up for you.

 

[tylonal]

Ok. You have the right to believe I am incorrect.

....moving on...next question?

 

[Badadio]

I have had my Droid for about a month and have learned most of the nuances but there is one issue I can't seem to find the solution to.

When you want to forward a text message, or when you take a picture and want to send it through text, do you have to type in your contact's phone number every time?

I have read and heard that you are supposed to start typing your contact's name and it will insert it into the "To:" box. But it doesn't. Every time I want to forward a message I have to type in my contact's full phone number. This can't be right.

I would greatly appreciate it if someone can tell me what the simple solution to this problem is. It has gotten quite frustrating and nobody seems to have the answer.

Thanks in advance!

 

[tylonal]

I have had my Droid for about a month and have learned most of the nuances but there is one issue I can't seem to find the solution to.

When you want to forward a text message, or when you take a picture and want to send it through text, do you have to type in your contact's phone number every time?

I have read and heard that you are supposed to start typing your contact's name and it will insert it into the "To:" box. But it doesn't. Every time I want to forward a message I have to type in my contact's full phone number. This can't be right.

I would greatly appreciate it if someone can tell me what the simple solution to this problem is. It has gotten quite frustrating and nobody seems to have the answer.

Thanks in advance!

Well if you are working with the stock messanger (and it sounds like you are), than all your sposed to haveto do is start typiing in their name, and then you shuld be able to choose them when their name drops down.
If you are working with a 3rd party messanger like Handcent (wich I would HIGHLY recommend) than when you forward a text it gives you a drop down of all of your contacts, and you check the ones you want to send to and done.

 

[destinydmm]

How can I get a new phone on my existing lines at the new customer price (or close to it), w/o adding a new line? We're eligible to upgrade in June, I think.

 

[tylonal]

How can I get a new phone on my existing lines at the new customer price (or close to it), w/o adding a new line? We're eligible to upgrade in June, I think.

Man, talk about having your cake and eating it too....
New phone at new cust price, no new contract...hmmm, well if ur upgrade is in june, you can get it approved by callling cust service for a one month bump (so...may instead of june...) however if you aren't willing to do a new phone, unless you have had problems with your current phone, and had it replaced numerous times....your best bet would be either ebay or craigslist, but can't insure those.....
Sorry there aren't more options...

 

[Badadio]

I have had my Droid for about a month and have learned most of the nuances but there is one issue I can't seem to find the solution to.

When you want to forward a text message, or when you take a picture and want to send it through text, do you have to type in your contact's phone number every time?

I have read and heard that you are supposed to start typing your contact's name and it will insert it into the "To:" box. But it doesn't. Every time I want to forward a message I have to type in my contact's full phone number. This can't be right.

I would greatly appreciate it if someone can tell me what the simple solution to this problem is. It has gotten quite frustrating and nobody seems to have the answer.

Thanks in advance!

Well if you are working with the stock messanger (and it sounds like you are), than all your sposed to haveto do is start typiing in their name, and then you shuld be able to choose them when their name drops down.
If you are working with a 3rd party messanger like Handcent (wich I would HIGHLY recommend) than when you forward a text it gives you a drop down of all of your contacts, and you check the ones you want to send to and done.

When I start typing their name in the "To" box what pops up is the corresponding numbers. So, if I type "Mark" what shows up is "6275," not the Mark in my contacts. Something is not right here.

 

[Badadio]

Also, I searched Handcent in the market and a lot of options came up. Which one are you referring to? Also, what are its advantages over the standard text messaging service?

 

[heavyMGS]

I have had my Droid for about a month and have learned most of the nuances but there is one issue I can't seem to find the solution to.

When you want to forward a text message, or when you take a picture and want to send it through text, do you have to type in your contact's phone number every time?

I have read and heard that you are supposed to start typing your contact's name and it will insert it into the "To:" box. But it doesn't. Every time I want to forward a message I have to type in my contact's full phone number. This can't be right.

I would greatly appreciate it if someone can tell me what the simple solution to this problem is. It has gotten quite frustrating and nobody seems to have the answer.

Thanks in advance!

Well if you are working with the stock messanger (and it sounds like you are), than all your sposed to haveto do is start typiing in their name, and then you shuld be able to choose them when their name drops down.
If you are working with a 3rd party messanger like Handcent (wich I would HIGHLY recommend) than when you forward a text it gives you a drop down of all of your contacts, and you check the ones you want to send to and done.

When I start typing their name in the "To" box what pops up is the corresponding numbers. So, if I type "Mark" what shows up is "6275," not the Mark in my contacts. Something is not right here.

Also, I searched Handcent in the market and a lot of options came up. Which one are you referring to? Also, what are its advantages over the standard text messaging service?

These posts should be moved to the proper thread because this does not seem like the right location for these questions.

 

[heavyMGS]

the best buy insurance DOES NOT COVER EVERYTHING ELSE!!!! huge misconception here. the best buy insurance does not cover water damage. water damage is the number 1 reason why phones get switched through insurance. please research best buy insurance because a lot of people get screwed due to ignorance like this. (no offense tylonal i under you were just trying to help).



for an early upgrade you need to have a calling plan of 49.99 or higher for at least a year AND be signed up for myverizon. 35 dollar lines dont get early upgrades unless its a manager exception (not happening much unless you r adding 30 dollar data, or getting lots of accessories).

jon341427

I disagree with you on the early upgrade policy. I'm going to double check tomorrow.

fair enough, let me know what you come up with.

Yep. I'm a MWCC Rep. Call Center all the way

OK, so...

For an Early Upgrade the Customer has to be on a PP of $49.99 or higher for 3+ months prior to the upgrade date which would be @ the 1 year mark+

I was thinking of the NE2 amounts which is $34.99 or higher PP = NE2 of $30
and $50 for a NE2 amount with a PP of $79.99 or higher.

This info is correct. 100%

 

[heavyMGS]

How can I get a new phone on my existing lines at the new customer price (or close to it), w/o adding a new line? We're eligible to upgrade in June, I think.

Sorry but this would not happen. Really no way to do this.

 

[xjman349]

jon341427

I disagree with you on the early upgrade policy. I'm going to double check tomorrow.

fair enough, let me know what you come up with.

Yep. I'm a MWCC Rep. Call Center all the way

OK, so...

For an Early Upgrade the Customer has to be on a PP of $49.99 or higher for 3+ months prior to the upgrade date which would be @ the 1 year mark+

I was thinking of the NE2 amounts which is $34.99 or higher PP = NE2 of $30
and $50 for a NE2 amount with a PP of $79.99 or higher.

This info is correct. 100%

Thank god for Infomanager am I right?

 

[heavyMGS]

fair enough, let me know what you come up with.

Yep. I'm a MWCC Rep. Call Center all the way

OK, so...

For an Early Upgrade the Customer has to be on a PP of $49.99 or higher for 3+ months prior to the upgrade date which would be @ the 1 year mark+

I was thinking of the NE2 amounts which is $34.99 or higher PP = NE2 of $30
and $50 for a NE2 amount with a PP of $79.99 or higher.

This info is correct. 100%

Thank god for Infomanager am I right?

Hell Yes. It's soo hard to keep it all straight ALL the time.
esssstttttttttteeeeeeyyyyyeeeeeeee ; )

 

[GotnFX]

Well if you are working with the stock messanger (and it sounds like you are), than all your sposed to haveto do is start typiing in their name, and then you shuld be able to choose them when their name drops down.
If you are working with a 3rd party messanger like Handcent (wich I would HIGHLY recommend) than when you forward a text it gives you a drop down of all of your contacts, and you check the ones you want to send to and done.[/QUOTE]

When I start typing their name in the "To" box what pops up is the corresponding numbers. So, if I type "Mark" what shows up is "6275," not the Mark in my contacts. Something is not right here.[/QUOTE]

Badadio..first do a search in this forum. All your questions have been asked before. Your first issue is your contact list. Make sure the numbers are setup as cellphone numbers..the Droid is looking for it but can't find it. You probably have the number as home or something else.
The app you want is handcent sms.

Hope this helps.

 

[Badadio]

Well if you are working with the stock messanger (and it sounds like you are), than all your sposed to haveto do is start typiing in their name, and then you shuld be able to choose them when their name drops down.
If you are working with a 3rd party messanger like Handcent (wich I would HIGHLY recommend) than when you forward a text it gives you a drop down of all of your contacts, and you check the ones you want to send to and done.

When I start typing their name in the "To" box what pops up is the corresponding numbers. So, if I type "Mark" what shows up is "6275," not the Mark in my contacts. Something is not right here.[/QUOTE]

Badadio..first do a search in this forum. All your questions have been asked before. Your first issue is your contact list. Make sure the numbers are setup as cellphone numbers..the Droid is looking for it but can't find it. You probably have the number as home or something else.
The app you want is handcent sms.

Hope this helps.[/QUOTE]

Finally! Thanks so much, you were able to tell me what many others couldn't before. I appreciate the help.