VZW Rep/General Account Questions only.

[Spectral]

My wife and I will be upgrading to new Droids at the end of next month (can't wait!).

Later this year, we will be traveling to Russia (twice) to adopt a child.

Will our Droids work in Russia? Completely? Partially? Not at all?

The Droids will not work at all. You would need a GSM capable phone for it to work and it is $4.99 per minute for roaming without Verizon's international value plan and $3.99 with Verizon's international value plan.

 

[mzmtg]

My wife and I will be upgrading to new Droids at the end of next month (can't wait!).

Later this year, we will be traveling to Russia (twice) to adopt a child.

Will our Droids work in Russia? Completely? Partially? Not at all?

The Droids will not work at all. You would need a GSM capable phone for it to work and it is $4.99 per minute for roaming without Verizon's international value plan and $3.99 with Verizon's international value plan.

So I won't even be able to connect to a local Wi-Fi for internet access?

 

[Sp3aK]

Can I go into the store and have my Droid replaced for dust being under the screen? There is a reasonable amount of dust under the top left corner of the screen.

I don't feel that I should have to go through the insurance stuff since I haven't done anything that would cause this. I'd also like to ensure that I get a new phone, not a refurb replacement.

 

[Backnblack]

My wife and I will be upgrading to new Droids at the end of next month (can't wait!).

Later this year, we will be traveling to Russia (twice) to adopt a child.

Will our Droids work in Russia? Completely? Partially? Not at all?

The Droids will not work at all. You would need a GSM capable phone for it to work and it is $4.99 per minute for roaming without Verizon's international value plan and $3.99 with Verizon's international value plan.

So I won't even be able to connect to a local Wi-Fi for internet access?

Yes, You can use wifi anywhere with no cost, well as long as it's free wifi.

 

[Chupp75]

i have unlimited data on my line, which is the primary line on my plan, but the other users dont have data. i am going to get the droid under a line that doesnt have data, and switch it over to my line. is this possible?

 

[Spectral]

Can I go into the store and have my Droid replaced for dust being under the screen? There is a reasonable amount of dust under the top left corner of the screen.

I don't feel that I should have to go through the insurance stuff since I haven't done anything that would cause this. I'd also like to ensure that I get a new phone, not a refurb replacement.

Unless you are within the 30 day Worry Free Guarantee period there is no way, if you get a replacement phone that it is going to be a new phone.

 

[Spectral]

i have unlimited data on my line, which is the primary line on my plan, but the other users dont have data. i am going to get the droid under a line that doesnt have data, and switch it over to my line. is this possible?

As long as the line that is going to have the droid active on it has a data plan you will be fine.

 

[Chupp75]

alright sweet thank you. also another question. could i do this at walmart? its chepaer there lol.

 

[r314bd]

A quick question. Does anyone know if a mobil web site can charge your phone and bill with out you authorizing it? Cause I have been to a few sites that say access site for however much money. I never click anything but could they charge me?

Yeah, check your bill for "premium text message" charges.

My dad took an IQ test on some website more than a year ago (no idea when, could've been long before that but I can only see the last year's worth of bills) and some company has been charging him $20 a month worth of premium text messages.

 

[sherylw1]

hey all, just a few days ago i had noticed that the "tech" colum that viperboy had posted was getting alot of questions just...in general, not about tech. so im a verizon customer service rep, and im opening up this thread for any general account questions.
If your question is about the data package required for phones, please read Misconceptions On Unlimited Data before posting here.
also, i know there are at LEAST 3 or 4 other reps on here, and i would greatly appreciate any assistance on this thread that you would care to render.

Tylonal.:heart::greendroid:

Quick question, is google talk the same as blackberry IM. Is it free internationally?

 

[Chupp75]

okay well ive been thinking my plan over. with taking the data off of another line on my contract i dropped it 10 dollars. and to change the plan it would be going back to a talk and text which is 10 dollars cheeper. so with the 30 dollar data charge for hte droid id only be 10 dollars more on my original bill??

 

[xjman349]

Thats what I would think. From what you are saying that sounds correct.

 

[Chupp75]

okay. also another question. i will be buying the phone off the internet through walmart. i will have to use another number to use the new every 2 but if i am thinking correct it wont be activated when i get it so i will have to take it to verizon to have them activate it and change around my plan?

 

[mth04]

okay. also another question. i will be buying the phone off the internet through walmart. i will have to use another number to use the new every 2 but if i am thinking correct it wont be activated when i get it so i will have to take it to verizon to have them activate it and change around my plan?

Once you get it. You can activate it on your line. Just follow the instructions in the box for that. If you have any issues call VZW support. They will get you fixed right up

 

[Chupp75]

alright cool i may be ordering it tonight