VZW Rep/General Account Questions only.

[Chupp75]

okay so guys im going to be purchasing the droid through walmart. is walmart an authorized dealer so it would be acknowledged at a verizon tech center if i needed a warranty replacement or anything along those lines?

Verizon told me that if you get the phone somewhere other than Verizon, you will have to take\send the phone back to where you got it from if there is a problem. Verizon would only supply service (data, talk, etc).

Also, some places (ie: letstalk, wirefly, cellstores) will charge you a hefty fee if you're late on a service contract payment (to Verizon) during the first 6 months and there's other conditions that can result in big fees. Not saying the ones I listed will all do that but they do have some interesting fine print.

Shipping & Returns

30 Days Satisfaction Guarantee

If you are not satisfied with any of the products you received, and wish to exchange one for another, you must notify Customer Service within 30 days after you receive your shipment (or before using 60 minutes of talk time, whichever is reached first). You must contact any service provider(s) directly to cancel service(s). Usage and other fees may be charged by the service provider. After 30 days, please return the product directly to the manufacturer. Returns to the manufacturer are subject to review and must fall within the warranty limitations of the manufacturer. Please click here to view the contact information.

I got my Droid from Verizon for $100 (2 for price of 1 with family plan). I paid the "extra" rather than going to an authorized retailer. I also wanted Verizon's insurance, some of the other places offer a "cell phone club membership" (anything but the word "insurance") or some other crap that just seemed funny... with more fine print.

My new phone was defective and goofed up after a few days, well past 60 minutes of talk time.

I walked into the Verizon store and they gave me a brand new one. I wouldn't have been very happy if I would have had to ship the thing back and wait a few days to get another.

If you do get it from a retailer, just remember that the only thing you can do at Verizon is change and cancel your plan.

Read as much of the fine print as you can from the retailers.
I paid a little more than the retailers just to get Verizon's in-store support for the next two years and avoid some of the silly stuff.

okay thank you a ton for the information. it helps out a ton

 

[Griffin]

I am looking at a $700+ phone bill this month because of two Verizon reps. The first did not sign us up for the 250 text messages on each line like we asked for. The second we looked at MyVerizon app and it told us we were going over our minutes. We went into the Verizon store to upgrade our plan to avoid this. She told us that we were not going over our minutes and did not need to upgrade. I thought that was cool at the time. Save me some bucks or so I thought. Now I am getting charged for every text message and data charges for picture messages. And we have indeed gone over our minutes as the MyVerizon app was accurate. Not sure what the rep was looking at.

Anyway my question is do I have any recourse or am I just screwed? I know I signed a contract but the store associates are telling me one thing and my bill is telling me another. If it is a case of well you have to read the fine print, then why even have Verizon stores and associates if what they say means nothing?

 

[spot19]

Call Forward no answer

I have my phone setup to do call forward on no answer to google voice. For the most part it has been working. However, I have noticed that if I call my cell phone from a land line and the phone never rings, (i.e. bad reception) the call does not get forwarded according to my feature set and goes to my VZW VM instead of my Google Voice VM. Any ideas what might be causing this?

 

[Chupp75]

Okay I emailed verizon and they said I could get it through walmart and they would acknowledge it under warranty but I am waiting to hear back about insurance

 

[ocholoco]

family plan question

i just signed a new contract w/ verizon last month, is it possible for me to get added to a family plan? if yes, is there a fee? and would the employee discount on my line carry over if i am able to merge onto the family plan?

thanx

 

[mach330]

sorry if this has been answered before...

- if the n1 comes out for vzw and i pay the unsubsidized (or any phone for that matter), then another phone comes out and i use my ne2 to get another phone. can i use the n1 (old phone) and give it to another person on my fam plan and not have to pay the $30/mo data plan for that person ? or do i have to pay data for both phones now (since they will know if i activate a data type phone)?

 

[Chupp75]

okay guys ive heard 2 different things about the insurance. one rep said i could just buy it offline and take it in and activate it and get insurance through verizon, another said i had to get walmart insurance. screw it im going to walmart tonight.

 

[vatothe0]

You would have to add the data feature most likely. Since the sales model hasn't been released there's no guarantee either way, but its VERY likely required.

 

[ocholoco]

okay guys ive heard 2 different things about the insurance. one rep said i could just buy it offline and take it in and activate it and get insurance through verizon, another said i had to get walmart insurance. screw it im going to walmart tonight.

I bought my droid on amazon wireless when itwas $50, just added insurance via verizon yesterday over the phone since it was within the 30 day requirement. Rep also told me that I could bring the phone to a store if I was having problems, but if I needed to replace it I would have to go thru amazon. He said the store should honor the warranty for minor fixes, but not replacement.

 

[krial]

A couple of questions.

We have 2 phones on an old Alltel plan... it's a 500 minute plan for $39.99 a month, plus $20 for the second phone for a total of $59.99 for both phones. We rarely go over 300 minutes a month, so I've seen no reason to change to a $69.99 family plan with 700 minutes for the extra $10.

If we upgrade both phones to droids, I know we have to add $29.99 per phone for the data plan, but do we have to upgrade to a family plan as well? If we ARE able to keep our current plan, how would I go about upgrading our phones on a 3rd party website like Amazon or LetsTalk - it only lets you pick one phone for individual account, and it's also not a family account. :huh:

Also, both phones are eligible for upgrade on 3/24, which is only one week from now. I saw numerous times, in this thread and in other places, where people have had their upgrade dates bumped up a little bit - but when we called customer service, we were promptly and rudely told that they were unable to do anything... so how do you go about it; just call back over and over until I get someone who will do it?

 

[xjman349]

I am looking at a $700+ phone bill this month because of two Verizon reps. The first did not sign us up for the 250 text messages on each line like we asked for. The second we looked at MyVerizon app and it told us we were going over our minutes. We went into the Verizon store to upgrade our plan to avoid this. She told us that we were not going over our minutes and did not need to upgrade. I thought that was cool at the time. Save me some bucks or so I thought. Now I am getting charged for every text message and data charges for picture messages. And we have indeed gone over our minutes as the MyVerizon app was accurate. Not sure what the rep was looking at.

Anyway my question is do I have any recourse or am I just screwed? I know I signed a contract but the store associates are telling me one thing and my bill is telling me another. If it is a case of well you have to read the fine print, then why even have Verizon stores and associates if what they say means nothing?

Yes please call in or go into the store. If I had your account in front of me I would resolve the issue. What they can do is called re rate your account. When its in our error we will credit all of the overage and charge what you should have paid. Call in and they will resolve the issue if you prefer not going to a store. I am sorry you got bad information and I know its annoying. We will fix your issue.

 

[xjman349]

Okay I emailed verizon and they said I could get it through walmart and they would acknowledge it under warranty but I am waiting to hear back about insurance

As long as you see insurance on your bill and it was added within 30 days you are good.

 

[xjman349]

i just signed a new contract w/ verizon last month, is it possible for me to get added to a family plan? if yes, is there a fee? and would the employee discount on my line carry over if i am able to merge onto the family plan?

thanx

Where is the family plan you are looking to go to? Do you have a family plan on your current account. Do you have a friend with a family plan? Are you looking to add a line and convert to a family line? I need more info kind sir!

 

[ocholoco]

i just signed a new contract w/ verizon last month, is it possible for me to get added to a family plan? if yes, is there a fee? and would the employee discount on my line carry over if i am able to merge onto the family plan?

thanx

Where is the family plan you are looking to go to? Do you have a family plan on your current account. Do you have a friend with a family plan? Are you looking to add a line and convert to a family line? I need more info kind sir!

the family plan is my father-in-law's, I'm currently on a single line. the primary line has a discount, since it's from the same employer, but if I am able to transfer over I was hoping that my discount would also apply to my line as a secondary line...I believe I read earlier in this thread that the line needs to be more than $34.99(?) but I wanted to double check.

and, um, it's ma'am...or miss...idk when does one achieve ma'am status? :icon_eek:

thnx again

 

[xjman349]

sorry if this has been answered before...

- if the n1 comes out for vzw and i pay the unsubsidized (or any phone for that matter), then another phone comes out and i use my ne2 to get another phone. can i use the n1 (old phone) and give it to another person on my fam plan and not have to pay the $30/mo data plan for that person ? or do i have to pay data for both phones now (since they will know if i activate a data type phone)?

If a PDA/Smartphone is active it requires a data plan. Regardless of how it was purchased.