VZW Rep/General Account Questions only.

[joker402]

Indirect ^VZ rep here.

 

[xiixmmiii]

sometimes i dont recieve text messages? & then sometimes i recieve them but it doesnt notify me when i get them i just happen to find them in my inbox? & sometimes i send a text & it keeps "sending" for a long time & i usually have to resend it? its very random when it happens & it happens at different places & with different people so i know its me not them.... it just seems to happen whenever it wants then it'll start working fine....do u know if there is a problem with my droid? or is it the network?

 

[joker402]

When's the last time you did a *228? Try that first if it doesn't work then kits ur droid.

 

[hectorh3000]

sometimes i dont recieve text messages? & then sometimes i recieve them but it doesnt notify me when i get them i just happen to find them in my inbox? & sometimes i send a text & it keeps "sending" for a long time & i usually have to resend it? its very random when it happens & it happens at different places & with different people so i know its me not them.... it just seems to happen whenever it wants then it'll start working fine....do u know if there is a problem with my droid? or is it the network?

do the ota (*228), if it persist call customer service and have then remove and add sms/mms.. (reset the switch).. the first should work.

 

[xiixmmiii]

I did the *228 a few weeks ago & Verizon did the remove/add sms & it still seems to happen sometimes.....they want me to reset my phone now.......I don't see how that will help

 

[lchavez289]

Indirect Agent Here..
I've been helping for a bit, I really like the idea of a sticky for all of us reps!
Here to help if ya need me!
LC xoxo

 

[hectorh3000]

I did the *228 a few weeks ago & Verizon did the remove/add sms & it still seems to happen sometimes.....they want me to reset my phone now.......I don't see how that will help

lol dont be miss lead, they say that due to them not knowing what the issue is.. they they will tell you to replace the handset haha.. lame!! your situation is really not uncommon.. happens to blackberrys and the voyager.. i am assuming its a data glitch they can not rectify... the process is like this "we go though our checklist" "if problem persist, replace phone.

 

[vtrider159]

Droid replacement #3 is on the way, is there any truth to the rumor that vzw will exchange the 3rd droid if it does not work for a phone of equal value?

I have had a miserable experience with these things since 2.1 came out. The first droid I reset 6 times, twice in one day, the second droid doesn't let me hear anyone over the phone and I'm to the point now where I have no apps and can't make a call.

I hope the third one works, tjhe stores here in NJ are a joke, always packed with people, the employees don't care, just keep senfing you new droids, and some even start their amateur rap carreers while wearing cheap sweater vests, 3 dollar ties and new 'kicks' while standing in the corner with name tags.

I'm thinking of getting a regular phone and dumping the data end, I've been paying for it for two months and have 2 phones that are useless.

Any help please? Thanks.

 

[hectorh3000]

Droid replacement #3 is on the way, is there any truth to the rumor that vzw will exchange the 3rd droid if it does not work for a phone of equal value?

I have had a miserable experience with these things since 2.1 came out. The first droid I reset 6 times, twice in one day, the second droid doesn't let me hear anyone over the phone and I'm to the point now where I have no apps and can't make a call.

I hope the third one works, tjhe stores here in NJ are a joke, always packed with people, the employees don't care, just keep senfing you new droids, and some even start their amateur rap carreers while wearing cheap sweater vests, 3 dollar ties and new 'kicks' while standing in the corner with name tags.

I'm thinking of getting a regular phone and dumping the data end, I've been paying for it for two months and have 2 phones that are useless.

Any help please? Thanks.

yes!! on the third handset you get a "new replacement"...

 

[vtrider159]

Okay thanks, I think I will steer away from the droid, maybe get the incredible. I've read bout snapdragon speed and I think the processor will be alot better than the droid's.

 

[hectorh3000]

Okay thanks, I think I will steer away from the droid, maybe get the incredible. I've read bout snapdragon speed and I think the processor will be alot better than the droid's.

well we all have that handset that just does not work for us.. sorry.. and a android is an android..

 

[psyonix]

Droid replacement #3 is on the way, is there any truth to the rumor that vzw will exchange the 3rd droid if it does not work for a phone of equal value?

I have had a miserable experience with these things since 2.1 came out. The first droid I reset 6 times, twice in one day, the second droid doesn't let me hear anyone over the phone and I'm to the point now where I have no apps and can't make a call.

I hope the third one works, tjhe stores here in NJ are a joke, always packed with people, the employees don't care, just keep senfing you new droids, and some even start their amateur rap carreers while wearing cheap sweater vests, 3 dollar ties and new 'kicks' while standing in the corner with name tags.

I'm thinking of getting a regular phone and dumping the data end, I've been paying for it for two months and have 2 phones that are useless.

Any help please? Thanks.

yes!! on the third handset you get a "new replacement"...

I hate to rain on the parade here, but at VZW we don't replace devices under warranty with anything BUT the handset that was purchased, provided we are a) outside of the WFG period, and B) covered by OEM warranty. There is a LARGE misconception that we will, upon replacing a device for the 3rd time replace it with a different/brand new handset. In the past we had a process in place that would allow us to replace the handset with a brand new one of the same make and model, but even that was misconstrued by many to allow for replacing the phone with another of a different make/model. Early this year the program was discontinued. Any exception to this is purely that, an exception, and is not something to be expected. All the warranty entitles anyone to is a warranty replacement of the same make/model. Nothing more, nothing less.

 

[jdormady]

When is Bejeweled. Blizt coming to the Droid

 

[vtrider159]

This is craziness, the woman on vzw phone told me they replace the 3rd brick, if these posts are true, it's easier to buy and trade cars than exchanging out of date brick cell phones which is rediculous.

I've had 3 of these things in 3 months, that's a possible 24 droids over my 2 year scam of a contract, thats alot of fedex deliveries of 'used' phones lost in the mail like #3 is now.

I'll pay the $300 or whatever and walk, a trip to a local verizon store is chaos here in NJ, It'll save me the trouble.

 

[hectorh3000]

Droid replacement #3 is on the way, is there any truth to the rumor that vzw will exchange the 3rd droid if it does not work for a phone of equal value?

I have had a miserable experience with these things since 2.1 came out. The first droid I reset 6 times, twice in one day, the second droid doesn't let me hear anyone over the phone and I'm to the point now where I have no apps and can't make a call.

I hope the third one works, tjhe stores here in NJ are a joke, always packed with people, the employees don't care, just keep senfing you new droids, and some even start their amateur rap carreers while wearing cheap sweater vests, 3 dollar ties and new 'kicks' while standing in the corner with name tags.

I'm thinking of getting a regular phone and dumping the data end, I've been paying for it for two months and have 2 phones that are useless.

Any help please? Thanks.

yes!! on the third handset you get a "new replacement"...

I hate to rain on the parade here, but at VZW we don't replace devices under warranty with anything BUT the handset that was purchased, provided we are a) outside of the WFG period, and B) covered by OEM warranty. There is a LARGE misconception that we will, upon replacing a device for the 3rd time replace it with a different/brand new handset. In the past we had a process in place that would allow us to replace the handset with a brand new one of the same make and model, but even that was misconstrued by many to allow for replacing the phone with another of a different make/model. Early this year the program was discontinued. Any exception to this is purely that, an exception, and is not something to be expected. All the warranty entitles anyone to is a warranty replacement of the same make/model. Nothing more, nothing less.

this should be obvious... "you only get the same one you have" also... they never send you a new one haha.. you always get a damn refurb... and that info is straight from the dept manager haha..