The moods and days of 'reps' mean nothing to me lol. Give me a break. Most by me are young kids in their 20's who are told there are no problems with phones and its the customer, a woman told my GF her phone wasnt working because of her fingernails lol, the whole process is a joke.
Police officers are volitile, young adults who work with phones are the least of my worries.
I just need a person in the store to tell me the real deal instead of just sending new phones and hiding the fact thse things come in for replacements all day.
well to set the record straight, "store reps" are not trained like/or as much as csr reps or technicians... i used to deal with this all day everyday.. "the store rep said this" and "he told me you guys would do this".... remember store reps (not all) are there to sell you product and features!!! if a store is not helping you and its obvious that they dont know jack.. go to a diff location.. or just call in "politely" and ask a csr... in any store the management staff should at least know what direction to send you if they have no idea what they are doing (its very common)...
so please do not hold csr's and tech support in the same light as sales reps!!! no disrespect its just that they get way less training and main focus is sales not helping (not all of em dont get bent out of shape)
this is SO TRUE. if you truely want somthing accomplished IN STORE, i hate to say it, but you just need to sit the 3 hour wait (i know.....annoying as #$@%) and get your problem straightened out.
a coupple of tips: unless the rep you are speaking with is sleeping, falling over drunk, or cussing at you, than TRY your hardest to stick with them (refrain from asking/demanding a managers attention). more often than not, if it is somthing that the mgr deems "stupid", they will stick to their guns, AND remark your account so if you go try again, your SOL.
EG: you go into a store to have your moto droid fixed....say the phone wont dial....you wait the 16 hours in line, and FINALLY get a tech to assist you. now even though you werent able to make a call that WHOLE TIME, as soon as you get to the counter, it will work fine. now, you basicly have 3 options from here.
1:thank them and leave, eat the time, and hope this doesnt happen again
2:demand to speak to a manager (even though you will end up waiting another 2 hours) explain to the mgr what is going on, and the mgr will simply tell you the same thing the tech did....THEN, the mgr (might) remark your account saying you are trying to get "free incentives" or somthing like that, and then, if you ever go in for that problem again, your SOL
3:STICK WITH THE TECH....explain to them exactly what is going on (multiple times if necessary) and how MUCH of an inconvenience it is, etc etc etc, and if nothing comes of that, ask them to remark your account that you were in for this problem on this date (ask them to put it in the "hot remarks" they will know what you mean), also get their card, name, and work phone number. that way, if they DIDNT remark it, at least you can sound inteligent the next time you go in and they ask you who you spoke with.
ALSO!!**** now, i KNOW this is tempting, and i KNOW it is a VALID argument, but PLEASE, for your own good, DONT ask to be reimburse for the substancial ammount of time you have wasted getting the device you payed for to work, in store to talk to a tech, etc etc. i KNOW! time is money, and your time, just like mine, is VALUABLE. but trust me when i say you loose SO much credability and pretty much ANY chance you have at getting the person to care. and we all know, if they care, they will try and help.
the reason for this is simple.....think about it. how many people were in line in front of you? and ....dont you think all of those people had to wait...just like you? the answer is obvious. "YES". ok, and how many of them ask to be reimburse for their time? about HALF!!! now lets think about this people! even if you have spent 4 straight days in the store, the minute you say "credit"...the rep is going to sigh, and start to tune you out.
(please people, i have gotten flak from many of you in the past because somthing i said didnt make sense, or you thought i was being unfair. i wouldnt waste my time typing this if i were not trying to help. i KNOW what i am talking about, but if your feeling frisky....why not try it, waste your time, and prove me right.)
as always, if any of this does not compute, or you have any questions at all, please feel free to contact me. if i cannot answer your questions, i know who can.
:heart:dancedroid
haha.. i love it when asurion screws up lol.. good for you!!!! damn you just pissed off a lot of people on here haha.. i cant tell you how many times they rejected my customers cause they checked the backoffice system and found out the handset was not new lol..