I believe his point is two pronged, first being if he pays the ETF then starts a new month to month or annual then he can use a new customer discount. Point two being and im not sure but this is also my feeling, the only reason to EVER bein a 2 year contract was to get a sweet discount on a phone, if this goes away i will certainly NEVER sign a 2 year again, not with how quickly phones are changing going forward.
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VZW Rep/General Account Questions only.
- Thread starter tylonal
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I believe his point is two pronged, first being if he pays the ETF then starts a new month to month or annual then he can use a new customer discount. Point two being and im not sure but this is also my feeling, the only reason to EVER bein a 2 year contract was to get a sweet discount on a phone, if this goes away i will certainly NEVER sign a 2 year again, not with how quickly phones are changing going forward.
Hope you're right. But some might want to hear about my experience yesterday. Might have been a misinformed call center. Still...
http://www.droidforums.net/forum/dr...turbing-call-w-verizon-rep-droid-upgrade.html
ryanm1058123
New Member
Just checked my bill. I have a $9.99 charge under "other data charges". Any idea what that is? Don't think I spent a dime on a download, which it says it should be.
Other Charges
minutes
--
1
1
$9.99
crackedvenom
Member
Yeah, on my family plan, we had a few of these. Some were premium downloads they subscribed to, which i had blocked. Others were from VZ Navigator.
Hope this is the right place for this, but my question is mostly about account/customer service and I'm sure someone can help me out regardless. (yes it's long. don't like that, then please don't read)
So last February, I purchased the HTC Droid Eris when I renewed my contract. I have to say, I love android phones. I will never go back from one. But despite how much I love the Eris, it has not loved me back. I have had a string of problems such as scrolling to the left (seems to be a common one), trackball not working, freezing for about thirty seconds before it can place a call or it won't work at all and I say 'forget it' and when I set it aside, it ends up calling and I miss who I was trying to reach. I am currently on my third Eris and now all the same problems are coming up, including a new one where I have had the lock screen, literally, lock me out where it would slide halfway down then jump up, not letting me get to my menu or even shut it off with the power button so I had to remove the battery. I was trying to text yesterday and the cursor kept jumping around by itself so it took me forever to send a simple one sentence message that didn't have any errors in it. It seems whenever I need my phone to be fast, it's so freakishly slow and when it really doesn't matter, it works fine.
Now, my concern is that next month, my warrenty is up. This scares me, because I am going in either later today or early tomorrow to take in my phone because it's driving me crazy, and I just don't want them to smile and hand me another Eris. I'm not trying to cash in and get an easy upgrade. I'm happy with the Eris when I get new ones and they work for a grand total of a few months. But considering I won't have that luxury soon, I'm afraid that if I stick with this model, in two or three months, it will start acting up again and I won't be able to get it replaced for free.
So, considering I'm incredibly irritated, just want to spend one year without having to walk into that store again, do you think they will let me switch to a new model? I mean, my philosophy is that I paid 200 dollars for the phone to begin with because I wanted to enjoy the features and convenience that my money had purchased me. But it hasn't delievered, and I promise its not my fault. I have never dropped any of them. I've never had a faulty phone before the Eris. I just wish I could get a phone with the amenities I was promised for my 200 dollars including speed, ease, and convenience (and it seems like I've never been able to really be able to enjoy all three at once with all the problems I've been having.)
I know the Eris has been reported as a pretty faulty phone, and I can attest to that. But I don't want to be stuck with that same faulty phone for another year WITHOUT the warrenty. So, how should I best approach this, because my overall attitude about this right now (though I'm hiding it pretty well in my writing at this moment) is that I am pissed, and excuse the language. I want so badly to go in there and make a huge fuss, because they'll be more likely to believe that I'm upset, which I am. But on the other hand, its not these reps fault. I'm just afraid if I put on a smile and say 'oh its ok, it happens' I'll be walking out with a dreadful Eris, which is like someone messaging me in advance and saying "oh by the way, check your email when you get home. i sent you the blue screen of death. as long as you don't need your computer you'll be ok." So, what does anyone think? Between Biatch and Push over? Closer to Biatch? I know this sounds like its for personal gain, but really, I'm just tryin to make sure I don't lose money in the end. Sorry this is long, and thanks for letting me know what you think of the approach I should take and if you even think they will let me get something new.
So last February, I purchased the HTC Droid Eris when I renewed my contract. I have to say, I love android phones. I will never go back from one. But despite how much I love the Eris, it has not loved me back. I have had a string of problems such as scrolling to the left (seems to be a common one), trackball not working, freezing for about thirty seconds before it can place a call or it won't work at all and I say 'forget it' and when I set it aside, it ends up calling and I miss who I was trying to reach. I am currently on my third Eris and now all the same problems are coming up, including a new one where I have had the lock screen, literally, lock me out where it would slide halfway down then jump up, not letting me get to my menu or even shut it off with the power button so I had to remove the battery. I was trying to text yesterday and the cursor kept jumping around by itself so it took me forever to send a simple one sentence message that didn't have any errors in it. It seems whenever I need my phone to be fast, it's so freakishly slow and when it really doesn't matter, it works fine.
Now, my concern is that next month, my warrenty is up. This scares me, because I am going in either later today or early tomorrow to take in my phone because it's driving me crazy, and I just don't want them to smile and hand me another Eris. I'm not trying to cash in and get an easy upgrade. I'm happy with the Eris when I get new ones and they work for a grand total of a few months. But considering I won't have that luxury soon, I'm afraid that if I stick with this model, in two or three months, it will start acting up again and I won't be able to get it replaced for free.
So, considering I'm incredibly irritated, just want to spend one year without having to walk into that store again, do you think they will let me switch to a new model? I mean, my philosophy is that I paid 200 dollars for the phone to begin with because I wanted to enjoy the features and convenience that my money had purchased me. But it hasn't delievered, and I promise its not my fault. I have never dropped any of them. I've never had a faulty phone before the Eris. I just wish I could get a phone with the amenities I was promised for my 200 dollars including speed, ease, and convenience (and it seems like I've never been able to really be able to enjoy all three at once with all the problems I've been having.)
I know the Eris has been reported as a pretty faulty phone, and I can attest to that. But I don't want to be stuck with that same faulty phone for another year WITHOUT the warrenty. So, how should I best approach this, because my overall attitude about this right now (though I'm hiding it pretty well in my writing at this moment) is that I am pissed, and excuse the language. I want so badly to go in there and make a huge fuss, because they'll be more likely to believe that I'm upset, which I am. But on the other hand, its not these reps fault. I'm just afraid if I put on a smile and say 'oh its ok, it happens' I'll be walking out with a dreadful Eris, which is like someone messaging me in advance and saying "oh by the way, check your email when you get home. i sent you the blue screen of death. as long as you don't need your computer you'll be ok." So, what does anyone think? Between Biatch and Push over? Closer to Biatch? I know this sounds like its for personal gain, but really, I'm just tryin to make sure I don't lose money in the end. Sorry this is long, and thanks for letting me know what you think of the approach I should take and if you even think they will let me get something new.
You can be assertive without b****ing. Don't just say "oh it's ok, it happens" because you won't get what you want, but you don't have to throw a huge fit, either.
As far as the issues with the eris, I don't have one, haven't had a lot of experience with them, so I can't be much help on it. Hopefully someone else can provide some more input on that, there's some real smart and helpful people here.
Cellphones are kind of weird in that, Verizon is honoring the warranty for the manufacturer for you. With some other companies when you have an issue, they give you a loaner phone and mail your phone to the manufacturer so they can take a look at it. I think your best chances of getting a different phone would be to go to the store so they can see exactly what's going on with the phone, and then call customer service about the issues. They may be able to work with you as far as getting a substitution replacement, or they may give you the option of upgrading to a different phone depending on what you contracts and account looks like. I do recommend not being to mean about it, because that may make people less willing to make an exception and help you out.
Good luck! Let us know how it goes, will you?
I know this has been asked before but I dont wanna look through all the pages to try to find the answer and ive searched google to try to find the answer also but nothing so far so i thought id try here.
But anyways my family has 4 phones on our plan and I checked like 2 weeks ago and it said we have like 2 phones that we can upgrade whenever and the other 2 in like may. Now that verizon changed the upgrade program am i not allowed to use the 2 upgrades that were available two weeks ago anymore? Im planning on getting the iPhone so i was waiting to use one of them when it came out....Thanks for the help!
But anyways my family has 4 phones on our plan and I checked like 2 weeks ago and it said we have like 2 phones that we can upgrade whenever and the other 2 in like may. Now that verizon changed the upgrade program am i not allowed to use the 2 upgrades that were available two weeks ago anymore? Im planning on getting the iPhone so i was waiting to use one of them when it came out....Thanks for the help!
DroidDefDoes
Member
Security Deposit Question
I'm expecting my security deposit back and my question is....
My account went up for review on the 13th of this month,I was issued a credit refund on the 14th and according to vzw the check was issued and mailed on the 19th... How long or how many days does it take before I receive it after it was mailed?
The rep I talked to said it was mailed out the same day it was issued...
Any info would be greatly appreciated.
)
I'm expecting my security deposit back and my question is....
My account went up for review on the 13th of this month,I was issued a credit refund on the 14th and according to vzw the check was issued and mailed on the 19th... How long or how many days does it take before I receive it after it was mailed?
The rep I talked to said it was mailed out the same day it was issued...
Any info would be greatly appreciated.
)- Status